PartsGeekReviews 1,330

Be very careful with Partsgeek. Sometimes the image shown is not what you will receive. The image showed 2 but I only received one. They said tough.

Ordered a power steering unit it was defective received it on 11/27/2023 called them to return it on 12/19/2023
Well within the 30 days guarantee so for it's cost,e an extra $120.00 for my mechanic and they want me to pay for shipping the defective part back.
Stay away from these crooks!

I had ordered rotors and pads in January 2021 but got covid real bad and couldn't put them on till December 2023. They sent the wrong pads. I had to run and buy pads at advanced auto, asked if they could do anything for me and they said NO. Sorry I almost died, they don't have any compassion.

Total fraud! I paid for a rear wheel bearing online and they took the money out of my bank account. Parts never came and customer service said they never received any order from me. They can't find my money to give it to me. I had to file with my bank as pelican parts is fraudulent. My car is down for another week because of them! Terrible way to do business and will never order with them ever again and will go on every review and bang them out until I get my money back

Ordered exact fit parts for vehicle. Parts did not fit. Spent over an hour on hold on phone. Did online chat and service rep responded with a laughing smily face? Really, then to send back I had to send the vehicle VIN and take pictures showing it didn't fit when the kit literally stated 2011-2019 Chevrolet Silverado 2500 HD Control Arm Ball Joint Tie Rod and Sway Bar Link Kit - Front - Replacement 498-429. What's the purpose of sending the VIN? I've never had this much problems with any other company that I've ordered from. Now I have to wait for a return shipping label, ship it back then wait for a refund. Never had this problem with JC Whitney or Carparts.com. I don't recommend using partsgeek at ALL.

ORDERED SEVERAL PARTS FROM PARTS GEEK ALL WERE IN CORRECT PARTS OR ARRIVED DAMAGED. IVE WAITED OVER A WEEK NOW FOR THE PROPER RADIATOR AND ON ARRIVAL THE ONE THEY SENT BE WAS IN HORRIBLE CONDITION WITH NO PACKAGING INSALATION

Ordered 3 different parts 2 of 3 did not fit
Ordered front Driveshaft for 3/4 ton truck, not externally splined as original. Not heavy duty at all shipped driveline did not fit as their website said. If you cross reference other manufactures of drivelines on Parts Geek website they show same fitment but different lengths. Upon returning part they sent a picture of a scratch in the paint that looks like a razer knife touched it while unpacking it at their warehouse. Refund refused and part not returned. Money is not refunded part not returned to me im out ~$300 plus return shipping. The pic they sent at warehouse clearly showed fresh paint chips at scratch site. These would not have been on there after 1000 miles shipping so its obvious it happened at their warehouse. Shady return policy do not risk doing business with these guys. Unless you are buying brand name parts they are selling Chinese junk.
If you return a Part with a RMA# and they find any defect they will not refund nor will they send the part back you are SOL.

This place is SCAM CENTRAL, with numerous BBB complaints. I tried to place my order in their website. One part, quantity of 2, priced competitively and BOY, did I learn the hard way why it's so cheap! I entered my payment information and all of the required fields — and yes, I did it correctly (I work in e-commerce and design these types of websites for a living) — but both of my attempts on different devices/browsers were unsuccessful. So, I reach out to chat and viola! They " completed my order", provided me with an order number, a shipping time frame and confirmation that I screenshotted. A full day goes by and I get a call from someone in India who tells me that they need my debit card information to take payment ($410 and some change). I told them I'd already paid, provided them with my order confirmation number and even pulled my mobile banking while on the call to explain the amount had already been taken from my account (not pending — CAPTURED). They said it hadn't and wanted money again. Luckily, I'm no fool and ordered the tires from a reputable 100% eBay seller with a tire shop in San Francisco. $50 cheaper per item ($100 saved) and they'll be here in 4 days with free shipping instead of the $26.95 this site wanted. Whatever you do — stay away. This will be my 6th eBay order for wheels and I should've stayed with them to begin with. It's not worth shipping 1-2 days quicker to even RISK IT with this "company".

Sent wrong part not even close to what I ordered. Refuse to send new part or give a refund. Want me to pay for the shipping to return part to them. So they can review it and make a decision on my refund. I ordered A/C delco valve lifter a received 2 1/4 lead wheel wight. SEE PHOTO

This company sold me parts they don't have, took my money instantly and didn't bother to mention the issue. I contacted them to ask about my refund and that will take 2-4 days. Why would they even take payment before shipping? Who knows, I'll never shop there again

I have never ordered parts online before. I decided to give parts geek a try. I should have read the reviews first. The parts I ordered were not the ones I received. When I contacted parts geek and told them you sent me the wrong parts there reply was you can send them back to us for a refund but you will have to pay the return postage. I insisted that you sent me the wrong. This is not my fault. They said we have a strict policy on returns that the customer has to pay the postage regardless of whose fault it was. I couldn't believe what I was hearing. The items that I ordered were extremely heavy so the return postage let's just say cost me a lot of money. I guess they don't have no quality control on what they're sending out to customers. I did pay for the postage and return the wrong ones. They said I could order the right ones at any time and I didn't need to wait for the items to get returned back to PartsGeek. I pretty much said hell no. The chances of them sending me the wrong parts again are probably high and I would go through this nightmare again. I absolutely wouldn't recommend PartsGeek as their customer service is extremely poor not to mention their quality control. You live and learn.

Beware this company when they tell you for an extra $9.95 you will get your part sooner than standard shipping. I paid the money to get my part on time for my scheduled mechanic and it did not arrive. Three times I talked to customer service and they told me nothing they could do. Time and money wasted.

In the last couple of months I have made several purchases from partsgeek. The following day my email gets blown up with over a hundred telemarketers from every stupid product you can imagine! Then my phone starts blowing up with telemarketers even though it's on the Federal trade commission do not call registry! I have traced it back to PartsGeek it only happens after I buy parts from those idiots

I called to check on a part for my Honda. I was questioning specifics on the part and the Indian-sounding agent hung up on me. Sounds like I'm not buying any part from them.

I bought a brake kit for my truck but received the wrong parts, now I'm order to get my money back I have to pay almost $200 for return shipping. I do not recommend ordering anything from parts feel

Non matching parts sent by seller and yet still all return costs are on buyer's account despite not being the party at fault! Never buy from this seller! Doesn't worth the risk!

I'm very confused.the price for my part was $35.11,after taxes it came to $52.98, that was my first order you guys messed up so I ordered again, everyone makes mistakes right? So I ordered the same part for $26.98, after taxes $44.21. YES, they messed up again. So I have to return both of these items guess how much I'm getting back. Then they ate talking about the original box, you guys are worried about reselling the product more than making sure the correct product is shipped out. WHY MAKE IT SO DIFFICULT WHEN YOU GUYS MESSED UP?

I would not recommend buying anything from this online company. I purchased a set of front rotors that were warped out of the box. Thinking this had been resolved. I tried other issues that may cause a unbalance in the front of my vehicle with breaking. At the end of all the trial and error, it ended up being the rotors. Parts geek would not stand behind their product.