PartsGeekReviews 1,330

Had an issue with 3 parts out a kit that I ordered from them unfortunately I didn't notice till I had already had most of the parts in the truck. They told me they couldn't do anything unless I sent the entire kit back but there website says they won't take back installed parts. So after fighting with them to no avail I left a nasty profanity free review on the BBB website and within a week they emailed me saying that they refunded me the full amount of my purchase with no need to return the parts. I'm still only giving two stars since they couldn't handle this directly and I had to involve a third party to get a resolution.

So I ordered a hood for my 2004 BMW 530i. The hood arrived terribly damaged, event in the corner very bad. So I contacted customer service and they ran me through the steps and issued me a refund no problem, and also told me to keep the damaged Hood... With that refund money I ordered another Hood thinking this one would come perfect, but it didn't. It also came terribly damaged. I called again and this time they were not helpful, that manager guy is something that I cannot say on the internet because I want to keep the language for all ages but he is nothing but a coward who hides behind a telephone and screws people over. So now I am fighting with my credit card company to dispute the charge because they have not issued a refund for this second damaged Hood. I do not recommend this website this is the worst website I've ever had to deal with. I wish they would be shut down!

Ordered my parts on a Monday morning and started tracking them with told they would be here by Thursday evening one of my parts showed up Friday morning when I called you find out what happened to the rest of my order I was told they didn't know. The girl on the phone said she would call me back as soon as she found out what happened in the warehouse after two and a half hours I called them back. The man that answered the phone was beyond rude I asked to speak to his supervisor, he told me he was the supervisor. I explained my situation he said well this is the first I'm hearing about it. I was told that someone should have called me to let me know they took my money on Monday process the order as if it was complete and it was not I asked him what was I supposed to do now I waited a week with no work because I need my car to go to work he said well I'm just sorry about that I don't know what to tell you you could order the more expensive part which was twice the amount of the first part that I had already paid for and was now waiting for them to credit back my account I won't do business with this place again I don't care what kind of prices they offer their customer service is awful

I ordered water pump for a 84 Fiero, after putting in the correct vehicle info. They sent it in a timely manner. The water pump it's self is correct, BUT the pulleys that come with it DO NOT fit my application. The rear pulley is for a ribbed belt, but ALL the belts on an 84 Fiero are 'V-Belts'. The original pulley has a 5.5 inch outer diameter. The pulleys that came with this water pump are 4 3/8 outer diameter. I went back to their website, put in my vehicle info, and the same water pump shows up. They are NOT worth shopping through!

Unbelivable! I ordered a molded hose for $8 (*******1060) that cost me $9 to ship. They sent me a $3 hose (*******7275). Read thier return policy that regardless of "whose fault it is" they do not refund shipping. Hence, I assume I will have to pay to send the part back, and probably be expected to pay for shipping the correct item back to me. I called customer service since they "pride ourselves (sic) in providing the best customer service on the Internet" to see if we can work something out and just got hung up on! Stay classy Parts Geek. It's a 17 dollar lesson for me and I got a hose I don't need. I stick to Pelican Parts thanks!

Bought 2 CV axles from Parts Geek. Received one correct item and one that was not correct. They authorized a return RMA, but the return shipping was noted as the responsibility of the customer regardless of who was at fault. I would have been ok with shipping back at the original price, but the return address supplied is California and suddenly the price to return was more than the part cost. It would have been well worth it to have paid a few more dollars for good customer service, and definitely would have been a repeat buyer. So, take my advice and think twice before buying.

VERY disappointed in PartsGeek customer service. The radiator I ordered came in a damaged box, but PartsGeek said I would have to pay the return shipping. So I opened the box to inspect it, and found that they had shipped a cheaper substitute part from what I ordered, but they would not refund the difference between the cost of the cheaper part vs what I paid. Email exchanges with customer service were short and abrupt, and it took several calls to get in touch with a manager, who would not back down. Will not be ordering from them again.

I ordered a $50 bed rail cover part to my F150 truck. Paid $20 shipping. $70 total. They sent me the totally wrong. When I say wrong, they sent me a bumper to a dodge pickup. When I contacted them they admitted that it was their fault, but that I needed to pay the return shipping. The shipping back to them cost me $40 because it was large and heavy and I don't get the discount shipping prices they do. WHICH I SHOULDN'T HAVE TO PAY FOR THEIR MISTAKE. Then I contacted them when they received their part back and was told I needed to pay the shipping again to get my correct part. I PAID $70 FOR THE PART AND FOR THE SHIPPING OF MY PART, THEY MESSED UP AND I HAD TO PAY AOTHER $60 TO GET MY PART I HAD ALREADY PAID FOR! They take no responsibility for their mistakes.

Ordered a replacement side mirror for a vehicle. Visually matched OEM, and installed easily, but when i tested function, I found the adjustment motor was defective and makes very loud noise when moving mirror. Can be heard 20ft from vehicle. Called asking for a replacement and was told they don't do that. I would have to ship the part back at my cost for UPS and insurance to get a refund on the original purchase in 2 weeks or less, then order a replacement as though I never had an issue the company had any responsibility for. Again having to pay another $10 shipping. Also, there return policy is attimate that you repack the product in a external box so the part is re saleable. "ITS DEFECTIVE". I suspect i was the second purchaser on this part as it arrived in a box with the part sleeve shoved to the side and the opening tabs of the box ripped. I wonder how many times they will blindly resell it. This is unfortunately why people lean toward doing business with Amazon and the like. No hassles on returns and concern for the customer getting what they paid for. Might result in return business. Hmm.

I ordered twice from PartsGeek.com. I called Customer Service and was given all kinds of options to go online and fill out a support form. After many tries and guesses. I wanted a copy of the full bill (shipping, insurance and taxes) for the first order as I was not able to locate it. I finally got to a human who was eventually able to send me an email with the total amount. I will not be ordering from them again because if I had a more significant issue - not being able to get a hold of a person except by filling out a form is unacceptable.

Also, they gave me coupon code for $5 off next order of $200 or more, but when I placed the order (for $275) there was not place to enter the coupon code. I don't think it is smart to generate bad-will over such a small amount; Don't offer a coupon code if you have no intention of honoring it. Yes, I did call to discuss this as well and they insist there was a place to enter the code. If so, it was well hidden. Subsequent to posting my original review, I received an email from their "customer support" indicating the only coupon they had was for $15 for orders over $300. I forwarded them the email they sent with the coupon code indicating it was for orders over $200(which mine was, before shipping, taxes, etc).

I purchased a part from them that was labeled to fit my 2016 Ford Focus. The part arrived, but could not be attached to my car. I contacted partsgeek and they sent me a number to return the part with.

They expect the customer to pay shipping. Everywhere I took the part, it would have cost me twice as much just for shipping (not including the box since the part was sent without a box) as it did for me to purchase the part and have it shipped to me!

I can't afford to return the part, I can't use the part. And no matter what happens, I'm out a lot of money! I even tried to contact the manufacturer of the part for help, and that didn't pan our for me either.