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PartSelectReviews 2,146

3.2

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PartSelect Reviews Summary

PartSelect has a rating of 3.2 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
408
value
493
shipping
502
returns
117
quality
468
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Kentucky
1 review
0 helpful votes
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PartsSelect.com is a great resource for appliance parts. After you determine your ailing appliance's issue, snap a photo of your appliance model number tag (PartSelect will tell you where these numbers are), do a search, find the parts you need and get them on the way-chances are they will have it in stock. There are plenty of helpful videos on the site on how to make most common repairs. Save yourself hundreds of dollars by doing common repairs yourself, instead of paying someone or worse yet, buying a replacement appliance. Most failed parts issues are very common, and are well within the capability of most folks to repair. For example, my last repair was on a failed dryer drum roller wheel that was making a squealing noise and a worn out belt. A $39 kit, a couple of hours of time and the dryer is running like new. This repair would have easily cost a few hundred dollars.

Date of experience: February 1, 2024
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Ohio
1 review
0 helpful votes
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I appreciate the vast inventory for appliance parts. I wasn't too surprised that the price for parts seemed a bit higher than sites like Amazon, but for the assurance of the correct fit, it seemed worth it. We set up an auto ship for a water filter for our refrigerator. We were quite surprised when the item more than doubled in price from the previous shipment without any notice.

Date of experience: January 27, 2024
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review. We appreciate your feedback. We base our prices on what we are charged by the manufacturer for the parts. If the manufacturer's cost to us goes up, our prices are raised accordingly. We try to keep our prices as low as possible, but do also have to keep them at a level to help cover our costs. We hope this helps to explain the reasoning behind the prices.

Indiana
1 review
0 helpful votes
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Found my valve!
January 29, 2024

After checking another part supplier who said the water valve for my icemaker was obsolete, I found PartSelect.com and they had the valve in stock. The valve I received turned out to be defective, PartSelect.com resolved the problem and sent me a new valve. No more filling ice cube trays!

Date of experience: January 27, 2024
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Utah
1 review
0 helpful votes
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Not satisfied
January 15, 2024

The website is not to user friendly and the description of the product is pretty much a poor quality picture. The checkout is a joke because of the fact that it is pay pal oriented and not everyone has an account or wants to use it. The options for another payment method is nonexistent. Then on to the shipping (FedEx) was so crazy that they had to ship it to the same location twice and then kept saying it would arrive at post office for pickup but never did. Then it finally arrived at my door ten days later. The reason why we ordered is to get the parts in a timely manner but that was not the case. Hopefully you will look at this and make sure that it doesn't happen to all your customers.

Date of experience: January 13, 2024
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

California
1 review
0 helpful votes
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Yes, they make things look easier than they are in the laundry room or kitchen, but their videos are invaluable in avoiding problems. Thanks, guys!

Date of experience: January 5, 2024
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

California
1 review
0 helpful votes
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Fan motor
December 8, 2023

Cooling Fan went out in refrigerator and easily found the right part on PartSelect.com. Shipped quickly and it was an exact match to the defective one. Will definitely use them when I need anything for my refrigerator in the future!

Date of experience: December 7, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Ohio
1 review
0 helpful votes
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The part we needed!
December 4, 2023

We needed a belt for our GE washer that was a little tricky to find and wasn't in store at any local home improvement stores. It was easy to locate on the Parts Select website, came in a timely manner and is on the washer working well now.

Date of experience: December 3, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Ohio
1 review
0 helpful votes
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Sir is easy to find the correct part and the "how to" videos are perfect. Shipping has exceeded expectations. Customer service has helped me determine the correct part with a simple diagnosis on the phone. I've saved time and money on several appliances over several years. Highly recommend.

Date of experience: November 24, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Florida
1 review
0 helpful votes
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Exceeded expectations
November 14, 2023

The big story here is that I ordered a part on Friday a 2:00 p.m. with an expectation of receiving it the following Tuesday. Much to my surprise it arrived Saturday at 2:00 p.m. I consider this a success.

Date of experience: November 13, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! That's great to hear and we appreciate your feedback.

Missouri
2 reviews
0 helpful votes
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First company sent the part in a sorry excuse for packaging. No surprise it came broken.
Part select sent the part well packaged and intact in less time than expected.

Date of experience: November 7, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Minnesota
1 review
0 helpful votes
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The repair videos on the website is extremely helpful and I was able to pinpoint the issue with my dryer. I still disassembled the dryer according to the instructions to confirm the issue before ordering. The parts arrived quickly and were exactly what I needed.

Date of experience: November 1, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

Oregon
1 review
0 helpful votes
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I ordred the wrong pump, i returned the part expecting a refund so i could purchase the correct pump. (they are rather expensive) but per their policy somebody said it appeared to have been installed. It could not be installed because it was the wrong pump.they had the part in the warehouse 10 days before it was even opened up and looked at. Now i am out 200. And they discard your property and i still am without a washer, needless to say they will not get any of my business again or anybody else i can convince,to easy for them to be dishonest per their policy. I understand there has to be some kind of policy to protect them but who and what protects us from them. That was a new unused pump. Return request order # ******* and one star is still too good.i can not find any receipts

Date of experience: October 23, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We would be happy to look into this further for you if you can contact us with your order information. We apologize for any inconvenience.

Ohio
1 review
0 helpful votes
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Return shipping costs
October 17, 2023

Although the shipping cost to me from partselect was only $9.25 the return cost would have been over $55.00 due to the sizeof the box, about the cost of the part. Partselect would not send a prepaid label at their rate. BEWARE!

Date of experience: October 17, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for the review. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We would be happy to look into this for you if you can contact us directly. We apologize for any inconvenience.

California
1 review
0 helpful votes
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Returns
October 16, 2023

I want to thank KIRSTEN for her help. I've been trying to return this piece of glass for two weeks. No one would take my return so she created a label and she took care of everything so I want to thank her for all her help today. She's a real wonderful person..

Date of experience: October 14, 2023
Colorado
2 reviews
4 helpful votes
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I went to the website, plugged in the part number for the vent grille on my microwave. The page came back with a part number for the replacement. I received that part but it is NOT the right part. I emailed to the company right away (about two weeks ago). I have yet to hear from them. I will call, of course. If they are not going to respond to emails, don't have the option on the website.

Date of experience: October 13, 2023
PartSelect H. — PartSelect Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and that you are having trouble reaching us by e-mail. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

New York
2 reviews
0 helpful votes
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Exact part, easy to navigate, delivered on time, perfect match, second time I used PartSelect.

Refrigerator part and then power trimmer part

Date of experience: October 7, 2023
Ohio
1 review
0 helpful votes
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This will be the second or maybe the third ctisper drawer replacement I've had to order for my Whirlpool side-by-refrigerator/freezer and at $107 a pop is getting ridiculous. Front drawer panel pulls right off the drawer with no force being exerted on it. Construction shows nothing holding the front panel onto the drawer, just snaps on which mean it can come off the drawer easily.

Date of experience: October 7, 2023
Vermont
1 review
0 helpful votes
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Fantastic resource!
October 8, 2023

We have several older appliances (20years +) that have needed parts.
We simply go to PartSelect.com & enter necessary info & VOILA the correct part is shown & we order it. We have saved hundreds of dollars that we might of spent purchasing new appliances.
Their informational videos are excellent & a big plus. You rock PartSelect! Thank-you!

Date of experience: October 6, 2023
Alabama
1 review
0 helpful votes
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Good Service, Fast
October 8, 2023

Website was easy to navigate, ordered parts and received them quickly. They were easy to install, appliance up and running in short order. Thanks!

Date of experience: October 5, 2023
Florida
1 review
0 helpful votes
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Customer service by email is nonexistent! I bought 3 products from the site and they shipped me 2, they have not replied to any of my inquiries. Buyer beware, they advertise a big game but I would never buy from them again!

Date of experience: September 29, 2023

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada