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PartSelectReviews 2,146

3.2

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PartSelect Reviews Summary

PartSelect has a rating of 3.2 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
408
value
493
shipping
502
returns
117
quality
468
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New York
1 review
0 helpful votes
Follow Paul D.
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A very nice OEM Part that fits perfectly. Fast and easy delivery from a very valued company within days of my order

Date of experience: June 22, 2023
California
1 review
0 helpful votes
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We watched a video (a few times) on how to remove & install the part.
I suggest you do the same - and take videos of you removing it.
I think this part was designed by Rube Goldberg.

Date of experience: June 22, 2023
Maine
1 review
0 helpful votes
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These people have a very good system for identifying what you need and letting you know if the part is available or no longer made.
The parts are reasonably priced, arrive very soon, and usually fit as expected! Plus excellent videos on how to put the new part in.

Date of experience: June 17, 2023
Colorado
1 review
0 helpful votes
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Good
June 19, 2023

Needed a replacement piece for refrigerator. Arrived timely. Had nice video link for install too website

Date of experience: June 17, 2023
New York
1 review
0 helpful votes
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Ordering my parts were easy, shipping was not bad and delivered within 5 days of ordering. Upon opening there were three parts as expected. I ordered 2 part # ******* screws, and 1 part # ******* breather tube for my Briggs and Stratton. Delivered were 1 each of above and the errant part a large nut. The nut was in the correct package labeled for the 2nd screw part# *******. Contacted customer service, they expect me to pay for the return shipping on the wrong part and re-order the new part including $9.25 shipping. I complained and she said "I can give you 1/2 off the shipping cost". Only placed one order with the company and this is how it was handled. I'll buy the other one off of ebay... where I should have gone in the first place.

Date of experience: June 12, 2023
Virginia
1 review
0 helpful votes
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There was a little mix-up on my original order and Pam was able to take care of the issue quickly and efficiently. She also promised to refund the shipping cost once the item is completely processed. It was nice to speak to someone that spoke clearly. I will use this company again because of the way their employee handled this order. I will recommend this company to my family and friends.

Date of experience: June 11, 2023
Arizona
1 review
0 helpful votes
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Warranty is non existant, parts are good.
June 8, 2023

I purchased a pump for my LG washer ( order ******* Jan 2022) and it failed in slightly less than a year. I ordered a replacement (order ******* Jan 2023) and once again the washer was working. I emailed multiple times requesting an RA to return the defective pump and never received any type of response at all. The parts seem to be of good quality and the shipping was quick, just don't expect any sort of warranty.

Date of experience: June 8, 2023
Ireland
1 review
0 helpful votes
Follow Patrick Q.
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I bought two "shelves" for a refrigerator from PartsSelect based on large part on the drawing on the site. When they arrived, they are U-shaped without floors and fit the freezer door instead of the refrigerator door. So far, I have not been able to connect with customer service to get one returned and the proper part ordered. The site apparently has no customer service as the "operators are busy due to the call volume".

Date of experience: June 8, 2023
Indiana
1 review
0 helpful votes
Follow Austyn I.
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I purchased a pair of old 90's era whirpool washer and dryer set of Craigslist for $200. The timer of the dryer did not work, so you would have to set an alarm on your phone (or risk cooking your clothes). Within the year the motor and coupling went out on the washer. I looked online at a couple different sites to try to diagnose and repair the machine, and PartSelect stuck out immediately. Their videos begin with helping to identify what issues/sounds/etc. The part in question might cause when it fails, and proceed to extensively do the repair themselves from start to finish with a full version of your product. The parts are reasonably priced and get to you quite quickly if you live in the US. Just recommended them to my dad who's worked on his washer and dryer for as long as I can remember!

Date of experience: June 5, 2023
Indiana
1 review
0 helpful votes
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I ordered an inexpensive part for a whirlpool dryer. When it arrived, it did not fit. It was my fault; I simply chose the wrong part. I then called customer service. The man I spoke with was very helpful. He refunded my incorrect purchase, and he did not require me to return the part! He sent the correct part, and it arrived in 3 days. The installation video on the website was also very helpful.

Date of experience: June 3, 2023
South Carolina
2 reviews
0 helpful votes
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Broke the handle for the oven on my Kenmore stove. Part seemed very pricey, and delivery took several weeks, but it's a 30yr old oven. The part arrived, it was an exact duplicate of the original, and that was great.

The only drawback: after the purchase of the handle, I received an offer to purchase 2 attaching screws to replace the originals. This would have added $26 to the cost, so I refused. Then, when the oven handle arrived, there were new screws included. So, there was no need for an offer to purchase these replacement screws when they were already included with the replacement oven handle.

I'm pretty sure the replacement screws were not specified in the description of the replacement handle, so this could be a simple mistake. And I just might be the only person ordering this type of part for many years, so it might not be worth it to 'fix the problem.' I just wanted to make you aware of what happened.

Hope this helps someone.

Date of experience: June 1, 2023
Nevada
1 review
0 helpful votes
Follow Nana B.
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It was a perfect fit for an aging shelve that broke. Definitely recommend partselect. It was the plastic frame that aged & cracked. I'm going to order another shelf on the door that's cracked up

Date of experience: May 30, 2023
Virginia
1 review
0 helpful votes
Follow Ed H.
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PartSelect is perfect for the home owner who wants to make appliance repairs. Not only do they have the parts, but instructional videos to show how the parts can be replaced. I made two repairs to our clothes dryer only because I was able to see how relatively easy the work was to do. Otherwise, I might not have tried. Everything worked out, parts and instructions, and the dryer is working like new. I highly recommend PartSelect. There prices are very reasonable and I will continue to be a customer when our appliances need repair.

Date of experience: May 26, 2023
Massachusetts
4 reviews
4 helpful votes
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First and foremost - PartSelect is consistent. That is a very important criteria for me. I've purchased from them several times and have not been disappointed by any aspect of each transaction. The most recent purchase, in April of 2023, was for a small but important part for a Shindaiwa brush cutter. I couldn't find it anywhere else, (well, on ebay, but I'm no longer a fan of that site). These folks had it in stock and sent it right out.

Date of experience: May 24, 2023
Missouri
1 review
0 helpful votes
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Dryer filter
May 23, 2023

I wasn't sure what filter worked for my model of clothes dryer. A PartSelect customer service representative immediately helped me select the appropriate filter. It works perfectly and is a quality part.

Date of experience: May 22, 2023
North Carolina
4 reviews
5 helpful votes
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Used partselect to replace the pump on my washing machine a little less than a year ago. Luckily, it was warrantied by them and then sent another this month. So far it's working... We'll see in a year if they are willing to replace the 2nd replacement if it goes out again.

Date of experience: May 19, 2023
Louisiana
1 review
1 helpful vote
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Amazing
May 16, 2023

Part was exactly what I need and it also came with a video to help put it on. Shipping was exactly on time. I highly recommend this site.

Date of experience: May 15, 2023
Washington
1 review
0 helpful votes
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Would use again
May 8, 2023

Easy search for the replacement parts, fast, easy delivery, perfect fit. I ordered replacement drawers for my refrigerator and the parts arrived quickly, and slid right in to fit perfectly. Great price, too!

Date of experience: May 7, 2023
Oklahoma
1 review
0 helpful votes
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A few months ago we called a repairman to come and repair the icemaker on our Kitchen Aide fridge. I inquired about fixing the chilled water side & was told there had been no parts available for our fridge for years due to its age. Fortunately, he found a loose wire or something & was able to get the icemaker running. Later the ice maker went wonky again. I had watched what he had done but that was not it. I called him again & was told it would take new parts & there were just none available. For a few weeks, we carried ice to the bin as it would feed out. Then I heard of Part Select, called them up & described my problem. I was told they had the icemaker but I most likely did not need one. The suggestion was I needed a switch. I purchased the switch & with the sales persons help over the phone I installed it. Not only does our icemaker work but the chilled water dispenser also works after years without it. Don't let them tell you the part does not exist!

Date of experience: May 2, 2023
Colorado
1 review
0 helpful votes
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Locating the part needed was simple and the video informed me of needed tools and suggestions to make the replacement job easier.

Date of experience: April 30, 2023

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada