PartSelectReviews 2,146

I'm thrilled! The part arrived the day after ordering by Purolator. It's the exact part. I watched their video but decided to slide it out through the door opening. I had it replaced in five minutes and it worked PERFECT! I saved myself a lot of money.

I needed an extra wire shelf for my Samsung freezer, and tried this company. They showed a picture that looked right, so I bought the product. When it arrived I found that it was far too short for my freezer, so I sent it back.

I paid $30 for the part. Turns out that Partselect will NOT repay you for your return freight, which cost me $15. So I wasted $15 for the "privilege" of being misled by a picture and being sent the wrong part.

Avoid this company like the plague it is.

UPDATE: Here is my reply to PartSelect's response:

PartSelect's response doesn't cut it.

The fact is that 1.) The part was wrong. I put in the correct model number for the appliance, yet PartSelect sent me the wrong part anyway. And to make matters worse: 2.) The picture was deceiving. It looked like the part was correct, yet when it arrived, it was too short.

STAY AWAY FROM THIS COMPANY.

I bought 2 things a seal and a maintenance kit, it showed up in a padded envelope. I opened it up and the plastic tensioner was broken, I called them and they said they would send me another one. They sent 2 kits and charge for 2 kits. When I saw the charge on my cc I e-mailed them and got a rude response saying I ordered 2 kits, so I called a they told me it was a type o and has been taken care of. Next day I got 2 kits In a cardboard box and bunch of bubble rap. So now I have been charged for three kits and no credits and have to pay to ship back there type o $#*!ed up all around if you ask me :( as I was typing this I got a email saying they are sending me a refund of 44,31 that covers one kit? I am still missing a credit for 1 kit

I ordered a replacement door from my microwave (called a "Door Gross Sub Assembly"). It was the most expensive Door 'package' on the list at $261. When it arrived, there were no instructions whatsoever. Since my microwave had been professionally installed inside custom cabinets, I wanted at least a clue as to how to start. Nothing. I called customer service. The nice lady looked at her book and said, "That part doesn't come with instructions." After a few local calls, I was able to get some hints from my local hardware store (McLendon's spent 20 minutes on the phone with me, took my phone number, then called me back! Just for the sake of goodwill!) So, as I started to install the door, I realized that an interior bezel was missing. Once again, I called PartSelect and told them a part was missing. The woman looked at her book and said, "Instead of paying $261 for the GROSS Subassembly ("gross" implying ALL of it!), you should have purchased this other "Door Assembly" that includes the bezel. THAT door assembly was only $225! When I pointed out how absurd it was that the GROSS assembly cost more, but DIDN'T include that part that the cheaper "Door Assembly" included, I was told that I would have to buy the bezel separately for an additional $63, but (out of the kindness of their hearts) they would waive the shipping cost. That would mean that I would end up paying $325 for something that would have cost me only $225... all because PartSelect goofed! I will NEVER order anything from this company again!

I order a Baking Element and a Broil Element to see if that was the problem with my oven not working. We got the elements installed them, that was not the problem with my oven, removed the elements within 5 minutes of installing them put them back in the box and returned them to PartSelect. I just got an email today telling me I would not be getting my refund of $93.33 because the parts were used. How else can you tell if the parts are going to work if you do not install them. Needless to say not a very happy person right now. Great business - sell the parts - get the money and when they are returned in the same shape you got them in - no refund so they can sell them again to the next victim. Terrible way to do business!

On Thursday evening December 29,2016 I called and ordered a part for our refrigerator. I explained our refrigerator was not cooling and needed the ASAP and offered to pay for expedited shipping and was told it would still take 5-6 because of the New Years holiday.
So I called the manufacture of our frig and was told they could have me the part by Saturday 01/01. So I ordered the part from them and immediately called PartSelect and canceled the order seeing as how it wasn't going to ship until the next day.
The customer serv rep said she understood and would cancel the order.
The following day 13/30/2016 I received an e-mail stating they had shipped my part. ( I WAS SHOCKED).
So I immediately called and the serv rep ( Joshua) answered and I told him I was upset and wanted to speak with supervisor.
HE HUNG-UP THE PHONE ON ME.
So I TRIED TO FIND CORPORATE CONTACT NOT MUCH THERE.
Must be hiding for a good reason.
They don't deserve the 1 star

"I ordered parts for a fridge icemaker kit from PartSelect.com. Ultimately, they were not what was needed and were returned (unused, untouched even) using their packaging and following their Customer Service phone representative's instructions exactly (though I had to call multiple times and wait on hold for lengthy amounts to ultimately connect with said human). My package was allegedly never received. Turns out it goes straight to their vendor. Now, I take the blame for misplacing the tracking number, but find it HIGHLY suspicious that $402.17 in brand-new parts have simply vanished off the face of the earth, while all of the other packages I sent to various addresses that same post office trip made it to theirs in a timely fashion just fine. Nearly two months have passed and I have received (again) spotty Customer Service response... and no refund to show. A confusing, frustrating, and very expensive experience, to say the least. "

PartSelect.com sells parts for different types and makes of appliances. There is a space to type in your model number and it will show the parts available for it. You can also keep scrolling down and there is a list of "symptoms" your appliance has with the parts needed to fix it displayed next to it. There are also video tutorials showing how to do repairs yourself.

The types of payments accepted are most major credit cards and PayPal.

I was having trouble with a clothes dryer. Since it's about 20 years old I thought it would have to be replaced altogether. Luckily I found this site and realized I could fix it myself. I had no problems placing my order and received the items promptly. I plan on using this site again the next time an appliance starts doing weird things.

I have saved many dollars from watching the partselect videos on youtube and then ordering the part myself and fixing my appliances. This company is the best! Go to youtube, search your appliance model name and the problem you're having, watch their video on how to fix, order the part and fix it. It works. I am a 45 year old mom and I've fixed my refrigerator myself twice by doing this. Love it!

The worst company, I ever dealt with. I made a purchase at www.partselect.com, five days later I received package with a wrong part. I called customers service and after about 20 minutes of run around, they said that refund will be issued right away, but in a mean time they do not have my part in stock and suggested that I look at another website: www.easyapplianceparts.com.
On that site my part was also listed as available/in stock for the same price. Without hesitation I ordered from that website. Four days later shipment arrived, to my surprise; it was a wrong part again.
I called customers service at www.easyapplianceparts.com, and after long 26 minutes on hold, a rep tells me that they do not even carry the part I ordered. When I pointed to page on their site, she simply stated it must be a mistake. I asked for refund, and was talked, that shipping charges for the box to and from customer are my responsibility to pay.
The part I ordered was $30, they charged me shipping of $7.49 and I also had to pay $37 to ship it back to Canada. I kept on waiting and waiting for refund of $30 from partselect.com and now $30 from easyapplianceparts.com.
After approximately month and a half (6 WEEKS) I received a charge back to my card from a website I never even used at all for $60, that site is www.appliancehelp.com.
Surprised, I called the phone number listed under my credit card refund. No one picks up the phone for a while, but after 10-12 rings a man answers me call and explains that all three website are the same Canadian company that only does business United States, and as a general manager/owner of all three site he cannot guarantee of any listed items to be accurate on all three sites and it takes him a long time to process a refund because it is a one man selling operation and he simply employs a call center in Philippines to handle scripted customers service.
I cannot even describe how disappointed I was with this explanation. Realizing, that some very small Canadian outfit (perhaps one guy, in his bedroom) is cheating millions of consumers in all 50 states, hard to find words to describe.

I love this place because I was faced with a broken dishwasher and not a clue what to do about it. Finally, after weeks of handwashing the dishes, I got on the net and looked to see how much replacement parts would cost.

They have a database of major appliances that is searchable by part or model number. I keyed in my model number and clicked on one of several diagrams of my dishwasher. I knew what parts I needed, but I didn't know how they fit together. The diagram was helpful for this part too. The only thing I needed to do was click on the number of the corresponding part and proceed to checkout.

Shipping was fast and cheap. They actually charge you for postage instead of some made-up flat rate charge. I promptly received notification when the order was placed and shipped.

Next time you have an appliance on the fritz, give them a look-see. You never know what you can do. Okay, I got to go... My dryer isn't heating properly.