PartSelectReviews 2,146

I ordered a part for my freezer. Took the part out and compared it to what I had but found out it was a part of a bigger issue. Ended up repackaging the part and shipping it back to them for a refund. They received my part of the 18th of October. I tried to inquiry about my refund and their customer service told me to wait 7-10 business days for a refund. I waited 11 business days before contacting them again and saying there has been no refund or update given at all. They responded again saying they will email the refund department and that it will take another 3 days to get a response. That was 4 days ago! I still have not heard any update pertaining to my refund. I really wish I would of looked up this company and read the reviews before purchasing anything from them. BE CAUTIOUS when dealing with this company. They can be VERY shady.

I ordered a replacement bin on August 28th for my refrigerator. My credit card was immediately charged. Several days later I contacted the company regarding shipping information. Item was on backorder but was supposed to be shipped shortly. No shipment information again. I must have called a half a dozen times, each time on hold 5 full minutes while researched. I noticed my original order# had been changed to a new number, clearly having not processed the first one. Many attempts to get this resolved were not met with satisfaction and I cancelled the order, firstly putting a dispute on the charge with my credit card company. I have never been billed for a purchase that isn't enroute and I have to question the ethics of this company. This issue was over a time frame of 23 days. Totally unacceptable. I placed an order with another company. Credit card charged in 24 hours and product on my doorstep in 48 hours. See the difference. This company needs to be red flagged.

I would give minus 10 stars if I could! I return the item because it wasn't the good one. They sent me an email saying they received it but I was not getting a refund because it was broken or scratched. It was, of course, in perfect condition when sent. I then asked to have it back since I was not getting my money back, they said it had been destroyed because they cannot sell broken parts. So glad Visa has an amazing service and refund me on the spot.

When I started looking for parts to repair my GE gas clothes dryer, I discovered that virtually all of the various online appliance parts suppliers had very negative online reviews. Thus, I was expecting the worst when I ordered some of the parts I needed from PartSelect, com. Much to my surprise, however, I received the parts about a week after I placed my order. The online instructional videos and assembly drawings were really helpful when I was making the repair.

Ordered a part for my fridge, they advised they didnt have it and would let me know when and if they got it in stock. They said I could cancel order. So I went online and found it cheaper elsewhere. Emailed back same day to say cancel and they advised it had already shipped. Um, how. It wasnt in stock. So waited for it to come to me so I could send it back. They record it as being back may 29th, 2018 and I have yet to see a refund. Customer service has since stopped responded to emails.

CREDIT CARD CHARGED, including expedite shipment
For almost two months, they have been telling me the same story every time I inquired via e-mail about where is the part. They were coming up with the new proposed date of part arrival to their warehouse.
They refuse to credit back my CC expedite shipment charge until the part arrives. For almost two months the part is "still not arrived yet". I requesting when? And they are coming up with new date.

PartSelect processed my credit card immediately and, after a month, just quietly didn't ship any parts. When I called their Customer Service department to ask about my order, they said my order had been damaged and they decided not to ship it to me. They then asked if I wanted to place a second order... this after I had been charged for the first order that I never saw and was charged immediately for.

Think about the math. If this company is able to get just 10 percent of its customers to walk away in frustration, then that gives them a 100 percent profit margin on 10 percent of its business. Dishonest, but profitable.

Don't do business with this company, which is a division of the Eldin Group.

I made my first order for a replace cooktop on my range on January 4th. When I received it, I didn't even open it. I could tell it was completely shattered. I called them, they refunded the order and placed a new order for what was supposed to be the correct one. I was supposed to dispose of the shattered cooktop. I received the new part in one piece but when I opened it, it was white. My range is black. I called partselect to advise them of this and they had me call Whirlpool to make sure it was the right part. Here is what happened, I ordered the right part, W*******, and they sent me the wrong part, W*******. They send me a label to ship that part back to them which I did and they advised me I would get the right part shipped to me. I got a phone call about a week and a half ago advising me they had shipped my part. I still hadn't gotten it so I called them to see where it was. I was just advised today, Feb 5th, that the warehouse never sent it and supposedly gave me credit for the order. Does that mean I'm not getting it? After a month of dealing with these jokers, I just have multiple charges on my credit cards, a range I can't cook anything on, and apparently I'm back at square one. I would NEVER EVER deal with these people again. I can't believe the service was so horrible and there is such a disconnect between customer service, the warehouse, and the customer. This is completely unacceptable

Ordered a dishwasher silverware basket, the original had silverware holder in it, the replacement didn't. They claimed it had to be ordered separately. Nowhere did they indicate that these holders had to be ordered separately or that they where not part of the basket. The these holders are integral part of the unit. I will never deal with this outfit again, and suggest if you do be very careful and make sure you are getting what you want. DO NOT TRUST THEM!