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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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On time part look good fit good clean will use again if part preforms for life of car it almost has ******* klm
Price was good, sent the right product and the quality and fit was great.
Hi Heather,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Again, best outfit for simple and quick isolation of both my vehicle and the parts that fit only my vehicle, not a choice of 30 items, most irrelevant to my wants. Great work team.
Hi JR,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I placed order 6 days ago and it is has not be shipped yet "Preparing for shipment"; either they lie about "in stock"(?) or they have no inventory. My order was for very common break pads and wheel bearing, noting special. They list many of them suitable for my car. Absolutely no. Never buy from them anything.
Hi Mike,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I've had to contact support multiple times with little to no help done at all for my situation. PartsAvatar messed up my order after it had been placed and never notified, leaving me to contact support for an hour to try to resolve. They said it was ready to be shipped but never shipped it again AND MADE THE SAME PROCESSING ERROR. Only use PartsAvatar if you want to be kept waiting for days and spend hours with customer support.
Hi Josh,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I hope there are no problems with the parts as I probably will not be using them until next year.
Hi John,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Bon site avec recherche facile, bon prix et livraison rapide
Hi Guylain,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Their customer service and the website assured me that the part would fit my (exact model and engine) car. There were slight differences which lead up to an oil leak from my car. I had to go buy the part from the company which solved the leak. I was lucky enough to find the leak during a routine engine check. Please be cautious using this website. When I told them about what happened, they totally backed out, saying they cannot help me out and cant do anything. I wont be buying anything from this website again.
Hi Nav,
We are very sorry for the experience you've had with us.Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
The personel had been extremely helpfull, im realy thankfull for that, and the shipping was super fast, a big thanks to the parts avatar temps!
Hi Nathan,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Super easy to find correct parts. Best price around! Beat the auto parts store price by HUNDREDS! Delivered!
Hi David,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
The set of inner and outer moog tie rods were of very good quality. All items were packed together with little air sacs for protection. The shipping time was reasonable considering it was free shipping. The processing time on the other hand seemed very long from the time it was initially ordered to the processed and shipped confirmation. Maybe that should be something worthwhile to improve on.
Hi Marvin,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ordered parts Nov 15th, Its now 30th Nov and still no parts. I emailed support and was told someone would respond in 24 hours. That was 7 days ago, then I got an email saying they had a glitch in their system. Transportation company CanPar and Parts Avatar cannot tell me where the parts are. I requested a refund and have been getting the run around, again saying they need 24 hours to escalate. Use them at your peril...
Hi Rory,
We are very sorry for the experience you've had with us.Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in the future with us.
Item arrived faster than expected, and it was fairly easy to find it on the parts list..
Hi Sandor,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
I received the items within a week. Given the weight of the boxes, it's very good. Can't wait to install those parts
Hi Francois,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Parts Avatar delayed my parts delivery and no real solution was resolved. I am a regular shopper and a compensation was NOT given.
Hi Muhammad,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Please have some one call me and give me instructiosn to return them for a refund.
Thanks
Don johnston
*******915
Hi Don,
Thanks for taking out time to review us. Please share your concern with us at [email protected] or you can also contact us on Live Chat. Thanks for sharing your feedback.
Très satisfait de la qualité des pièces. Expédition très rapide et très bien emballées.
Hi Alain,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Overall experience while shopping was very good, found everything I needed and placed order. Credit card was charged within a few hours. Next day order was cancelled with no explanation given. I checked in with them on chat and was told "order can't be shipped try again in a few days" As I write this the refund hasn't been processed. Obviously I won't check back in a few days there is other sites to buy from. They lost my business. It wasn't a small order either - over $1100. Really liked the site was disappointing.
Hi Glenn,
We’re sorry your experience didn’t match your expectations. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Easy to navigate simple check out fast delivery no human contact...perfect.
Hi Liam,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Name brand struts at discounted prices. Processing time took a little bit of time, but once sourced shipping was fast, and I was able to track it.
Hi David,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!