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Parts Avatar

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Parts Avatar Reviews Summary

Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
457
shipping
467
returns
341
quality
1,500
This company does not typically respond to reviews

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10,543 reviews

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Canada
1 review
0 helpful votes
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Great
January 30, 2021

As described, quick, and easy. 50 characters is a lot to get to.

Date of experience: January 29, 2021
Canada
1 review
0 helpful votes
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Brakes filters
January 28, 2021

Parts delivered according to instructions also packaged nicely

Date of experience: January 28, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Stephen,

We are glad to know you're elated with our products & services. We will be looking forward to keep you delighted with our services with every time you do business with us.

Canada
1 review
0 helpful votes
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Excellent service.
January 28, 2021

The product was perfect. I am pleased. Shipping response was excellent.
I have recommended this site to my brother who also needs parts.

Date of experience: January 28, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Sharon,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Canada
1 review
0 helpful votes
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Parts for my celica
January 28, 2021

My experience with parts avatar havebeen very rewarding. I have obtained just about allthe parts to put my 1973 celica which is still original on the road again. THK YOU. BILL

Date of experience: January 28, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Bill,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We are looking forward to doing business with you again.

Canada
1 review
1 helpful vote
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Terrible Support
February 26, 2021

Terrible customer support and will never deal with again!

Date of experience: January 27, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Jeff,

This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.

Canada
1 review
0 helpful votes
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Anytime i had to ask for help to find the right parts. Help was right there and never had to return anything

Date of experience: January 27, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Daniel,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Canada
1 review
1 helpful vote
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Wrong inner tie rod ends
February 25, 2021

I ordered the parts specific to my truck as listed by your website. The inner tie rod ends were longer than the originals, and weren't threaded far enough. I had to cut them shorter and thread them more to make them work.

Parts Avatar attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Kyle,

We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in a quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.

Canada
1 review
0 helpful votes
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Quick online part purchase
January 26, 2021

Quick and easy search of the site, found what I needed, order filled and sent right of way.

Date of experience: January 25, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Joe,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
1 helpful vote
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Pour
February 24, 2021

Une parties de la commend rent plus rein des commandes ills manque plusser chose Dans les commandes On plates les commandeset on bad pas toute les commandes

Date of experience: January 25, 2021
Monica S. Parts Avatar Rep
over a year old

Salut Sabourin,

Nous sommes désolés pour l'expérience que vous avez vécue avec nous. Veuillez nous envoyer un courriel de votre préoccupation à [email protected] et nous nous assurerons de le résoudre rapidement pour vous. Nous veillerons également à ce que vous n'ayez pas à affronter de tels inconvénients à l'avenir avec nous.

Canada
1 review
0 helpful votes
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Still in Suspense
January 23, 2021

Have not yet installed the hood protector but it came fast and looks like in one piece

Date of experience: January 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Ben,

We are glad to know your experience in doing business with us. Thank you for your feedback!

Canada
1 review
0 helpful votes
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Great price
January 22, 2021

Best price around by far. Free shipping and fast delivery.

Date of experience: January 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Adam,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Parts
January 22, 2021

Parts arrived in a timely manner and were well packaged.

Date of experience: January 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi George,

Thanks a ton for sharing your experience with us. We hope to serve you in future too.

Canada
1 review
0 helpful votes
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Satisfied
January 22, 2021

Parts came from different warehouses so some took much longer, but within time estimates given.

Date of experience: January 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Tim,

It's great to know that you had a good experience shopping with us. Parts get shipped from the nearest warehouse of the delivery location subjected to availability of the parts in the warehouse.
Thank you so much for your feedback. We truly appreciate it.

Canada
1 review
0 helpful votes
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Great source for parts
January 22, 2021

Will look to Avatar first. Fast and have quality parts in inventory.

Date of experience: January 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi David,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Auto Parts Purchase
January 22, 2021

Fast shipping and good product. Competitive prices as well.
Thanks

Date of experience: January 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Reid,

We are glad to know your experience in doing business with us. Thank you for your feedback!

Canada
1 review
1 helpful vote
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Totally dissatisfied and frustrated
February 21, 2021

Bullying and harassment. Repeated questioning; I respond and ask for clarification. No response to my response. Goes on from there. Can't even get a receipt. Can't close my account. Recommend to anyone to not do business with Parts Avatar

Date of experience: January 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Keith,

We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.

Canada
1 review
0 helpful votes
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Ceramic brake pads
January 19, 2021

Reçu l'article assez rapidement, comme décrit sur l'internet, très bonne qualité à regarder, j'ai dû changer les étriers au complet pour cause la rouille, après 11 ans on se comprend, ces plaquettes avant étaient un peu trop court, mon mécanicien n'a pas pu les installer, j'ai dû les retourner pour un remboursement en-dedans des trente jours, selon la politique de retour

Date of experience: January 19, 2021
Monica S. Parts Avatar Rep
over a year old

Salut Michel,

Nous sommes heureux de connaître votre expérience en faisant affaire avec nous. Merci pour votre avis!

Georgia
2 reviews
1 helpful vote
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Wrong
February 18, 2021

Consulted the online chat rep, asked for Front mud flaps specifically for my vehicle.
I was sent totally incompatible mud flaps for a front fit.

Date of experience: January 19, 2021
Monica S. Parts Avatar Rep
over a year old

HI Larry,

We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.

Canada
1 review
0 helpful votes
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Great place to buy! Thank You!
January 17, 2021

Great place, value to buy! Service, shipping, quality! Thank You!

Date of experience: January 17, 2021
Monica S. Parts Avatar Rep
over a year old

Hi John,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
0 helpful votes
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Wheel hubs
January 17, 2021

Great price, fast shipping good communication, will order from them again

Date of experience: January 17, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Stephen,

We are glad to know your experience in doing business with us. Thank you for your feedback!