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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi Tony,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The order process was seamless and the parts arrived on a timely bases
Hi Stan,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Top notch experience. Can't go wrong no headache no hassle.
Hi Bradley,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I recently Ordered complete package of rear brakes with all new components. Despite covid and busy Christmas season parts arrived prompt, well packaged and correct and most important very well priced.
Parts Avatar is a great service!
Hi Gerry,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Got the right parts for cheaper than i could find locally and delivery was much faster than they claimed
Hi Ian,
We are glad to know you're elated with our products & services. We will be looking forward to keep you delighted with our services with every time you do business with us.
I ordered a Raybestos parking brake hardware kit from PartAvatar.ca but they didn't have all the parts I needed to fix my 2010 Ford Ranger, which forced me to look elsewhere. I went to RockAutoParts.com in the US. They had everything I was looking for priced in Canadian dollars. Their cost for the kit was $7 cheaper. Their cost for shipping was cheaper. I would have saved myself about $15 dollars if I had ordered everything through RockAuto. It's interesting the RockAuto parts arrived on Monday shipped from Syracuse, N. Y. on Friday. The hardware kit from PartsAvatar.ca shipped on Friday from Ontario arrived on Tuesday. Now I have ordered other parts from PartsAvatar and was very satisfied with their service. This time around it was quite as satisfying. Just sayin'.
Hi William,
We are glad to know your experience in doing business with you. We are looking forward to doing business with you again and delighting you with our services.
Cheap prices, quick delivery, fit perfect, no worries
Hi Greg,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Ordered parts online using your website vehicle selected charts to find the right parts - Did not fit & returned parts
Told customers refund will take 5 - 7 business days but it took 2 weeks for refund & charge 15% without any refund invoice & explain reasons until customers can get in touch over & over by email. Unable to contact using by telephone.
Hi Kevin,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Still trying to figure out were the rest of my order is, the chat portion of your service SUCKS $#*!! While trying to type it cuts you off! Rather TALK to a REAL person, there is NO SAVINGS if you don't get your parts! VERY FUSTRATED! Really makes me question using you again or recommending to any of my mechanic friends.
Hi Dylan,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Part was made wrong/didn't fit, had to send back. Still waiting for refund!
Hi Ron,
As checked your refund has already been processed. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
We thought we were purchasing refurbished CV axels from a Canadian source but the box said Made in China. The first Chinese set from one of your competitors lasted for less than 500 km. These ones seem better, but who knows?
Hi James,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
We hope to serve you in the future too!
Have not yet installed shocks. Pleased with order response. It's great that we have a Canadian supplier of quality parts and fair prices.
Hi Peter,
Thank you so much for sharing your feedback. We are looking forward to doing business with you again.
Shipping took way too long and I had to arrange a refund because my car was out of order and needed to buy parts locally
Hi Frederic,
We are extremely apologetic for the inconvenience. The ground shipping takes 5-8 business days for the parts to be delivered. We hope that you will give us another opportunity of doing business with you.
Everything was as explained item on page was a little confusing due to wrong pick showing but the live talked solved the problem I have recommended you guys to prob 30 ppl so far
Hi David,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Parts Avatar had the particular part I was looking for and at a very competitive price.
Shipping was fast and the part was 100% correct when it arrived and worked perfectly.
NO issues
Hi Bruce,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I have ordered tons of parts from here and Rock Auto and they were always shipped out promply and here 2 or 4 days max after ordered, checked tracking and they may be here by next week, has a SUV and shill have it on my hoist with intake manifold off waiting for these parts which I can no longer use my hoist to make any money and backing other customers up which are now going elsewhere to have their vehicles worked on. Guess it's Rock Auto next time I need parts
Hi Robert,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi Tredeo,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Purchased a precision measuring tool and it was shipped in a box 10 times too big with nothing put in to absorb the shocks. It bounced around the box the whole time during shipping. Not impressed with the lack of care at the warehouse. Have so had issues before and the customer service (or lack there of) was the worst i have ever experienced.
Hi Matt,
This is really bothersome for us & something we would certainly not want our customer to go through. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Orderd lug nuts for my mini van they were shipped to out fast, they fit and they look nice and not expensive!
Hi Bruno,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerry,
We are sorry for the experience. The ground shipping takes 5-8 business days for the parts to be delivered. Your order was placed on 17 Dec 2020 and was delivered on 22 Dec 2020 well within the timeline.
Thank you for taking out time to rate us. Your feedback is truly appreciated.