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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Parts were delivered in promised time. Very satisfied. Loved the discounted price.
I couldn't seem to get my return shipping label so went on the chat line. The person I spoke to was very frustrating as they didn't answer my questions and kept telling me information I already knew like my email account (as if I didn't know what that was!) and where my part was shipped to (also knew that!). They just kept asking if there was anything else they could help me with but they didn't help me at all really.
I also ended up not shipping my old part back as the shipping cost was over $60 and the part was only worth about $80 so if they couldn't reuse my part, I wouldn't have got money back and I would have spent even more money on shipping. The part they shipped me was the correct one though so that was the good part of this transaction.
HI Leslie,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Consistently good service! The Chat feature works very well as the parts people are knowledgeable.
Hi John,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Purchased two parts that were at a good price and the delivery was reasonably fast. Definitely on my "places for parts" list
Hi Barry,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
You had the best price
Had it at my door in 48 hours.
Excellent service.
I will order from you again. Thanks
Hi Ray,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The muffler I received was not the right one for my car and it was listed as it would fit, we had to modify it to fit, because I really needed the muffler
Hi Diana,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Purchased brake light bulbs for Sienna but when I went to my mechanic to get them installed they didn't fit and I had to buy new ones.
Hi Khalil,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I ordered a part and they said it would show up in 5-8 days and i think it came in 4. Quite impressed. The part was also as described.
Hi Anal,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Parts Avatar has been great in helping me maintain my fleet of vehicles! Their prices are very competitive and beat out most retail locations. Their shipping is great as well. As long as you don't need your parts the same day and can wait a few days it's totally worth it! Great product selection as well, Parts Avatar usually has everything I need and different performance levels to suit your budget.
I will continue to buy my auto parts at Parts Avatar!
Hi Shawn,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
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Hi Peter,
Thank you so much for your feedback. We truly appreciate it.
First order received 2 right rear at my fault
I found it difficult to find where it designated left or right hand strut
I've looked on other sites and they sell them as pairs clearly showing left and right hand struts
Other than that all good except your chat room breaks in to my shopping without a prompt every time I visit and I find this annoying
Fast shipping, good prices, quality product. I will always be going straight to parts avatar to get my parts from now on.
Hi Tennessee,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Hi Marcel,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I was pleased with the selection of parts that this company offered and the quality of the parts was what I expected. The parts arrived in a timely fashion so I would definitely order from avatar parts again as they saved me quite a bit of money compared to my local part stores.
Hi Condo,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Ordered two headlight bulbs for the wife's car. Package came incredibly fast and was properly packaged and most importantly it was the right product. Very very satisfied.
Hi Dave,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Ordered brake pads for my hubbys truck took a Little bit to figure out the lay out but if u ask the part boys tell what u want it's faster
Hi Shelly,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Hi Dave,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Heater core arrived early than the projected date and was priced right. The free shipping is appreciated and I prefer to deal with a Canadian company.
Hi Warren,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts came quick, price was decent, quality looks good, haven't put it on yet
Hi Mike,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Hi Trevor,
Thank you for taking out time to rate us. Your feedback is truly appreciated. Your refund has already been processed from our end. We hope that you will give us another opportunity to delighting you again with our services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ray,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.