Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good experience with the paint and supplies provided. Appreciate also the instruction, tips and videos PaintScratch provided. Really helpful
Looked up paid code doesn't look like it matches. In fact it almost looks like it comes out a primer color. I shook it very hard for a long time and it still doesn't look like it has much color to it.
Your color matched my 2013 Jetta perfectly. As did your touch up for my 35 year old Vanagon Westy before that.
Very close color match. Would buy from you again. Thanks, Les
It was pretty straightforward with the good instructions they gave. I'm impressed with the results.
The shipment took a few weeks to arrive, but definitely worth the wait.
Ordered from these guys twice and twice my paint color they sent me matched my cars original paint. They do charge a premium for it though.
I used the pen to repair a scratch on the rear bumper of my car and it work great. Much easier than I expected. Can not see were the scratch was.
I tried TouchupDirect (2 versions of this color) both did not match. Paint Scratch has better match and faster delivery.
I had a body shop apply the product, and it looks terrific.
Easy to look up, identify and order
The type and color of paint one needs
Received the parcel quickly, but have not had an opportunity to use the product yet.
Received my order in a timely fashion and the tri-color paints were exactly what I needed.
This company is top notch. They are very helpful and responsive.
Received order over 3 weeks after ordering. The color match was correct, however the clear coat paint pen was empty and did not have a paint tip inside. Just a tube and a lid. I filled out the request form and have not heard back.
../...
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

