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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,799 reviews

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New York
1 review
0 helpful votes
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September 22, 2025

../...

Date of experience: September 12, 2025
North Carolina
1 review
0 helpful votes
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73 Lincoln continental
September 22, 2025

My order was sent with plenty of updates and tracking, haven't had a chance to use the product but looks like a perfect match

Date of experience: September 11, 2025
Kentucky
1 review
0 helpful votes
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The color matched great
September 21, 2025
Updated review

The color matched great, but finished dried rough, not smooth. So now my boat where I painted it almost looks dull. Not a uniform match. I'm not a paint professional, but Im disappointed with the result. Any tips?

Date of experience: September 11, 2025

Shipping seems like a rip offp
August 31, 2025
Previous review

Shipping seems like a rip offp

Date of experience: August 21, 2025
Idaho
1 review
0 helpful votes
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56 Oldsmobile 88 paint match
September 21, 2025
Updated review

Great match to original paint color and quick delivery.

Date of experience: September 11, 2025

Easy to use web site and lots of different choices...
August 31, 2025
Previous review

Easy to use web site and lots of different choices for paint sizes.

Date of experience: August 21, 2025
Tennessee
1 review
0 helpful votes
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Great service
September 21, 2025
Updated review

PaintScratch helped ensure I had the correct color. When I submitted my order they kept me well informed when it would be processed and shipped.

Date of experience: September 11, 2025

Was easy ordering
August 20, 2025
Previous review

Was easy ordering

Date of experience: August 9, 2025
Arizona
1 review
0 helpful votes
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Touch Up Paints
September 21, 2025
Updated review

Received my order, however, time frame was slower than expected. Touch paint is a close match, however, no exact. Bottles were labeled incorrectly with colors.

Date of experience: September 11, 2025

First time user, not sure I ordered correct touch up...
August 30, 2025
Previous review

First time user, not sure I ordered correct touch up colors, paint codes were shown, however, paint names weren't the same.

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Excellent match
September 20, 2025

The color match to my tri coat 2023 VW opal white pearl is very, very close! So far I've only used the kit on a small test panel, but I can say the quality of the repair depends 99% on prep and how carefully each coat is layered and polished out.

Date of experience: September 10, 2025
Illinois
1 review
0 helpful votes
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All is well
September 20, 2025

Color match is perfect. It took a little while to get the order, but that was all on USPS. Customer service with this outfit is top-notch.

Date of experience: September 9, 2025
Illinois
1 review
0 helpful votes
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Good
September 19, 2025
Updated review

First can great good match for older car, second can bad not even close, third can pretty good slightly off but is an old car

Date of experience: September 9, 2025

Went as planned have used before is same format no...
August 29, 2025
Previous review

Went as planned have used before is same format no problems

Date of experience: August 19, 2025
Wyoming
1 review
0 helpful votes
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Wow!
September 19, 2025
Updated review

Amazing color match. This was a Honda paint code that was used on a 2006 recreation vehicle... finding someone that could mix the paint and put in a spray can was the first step... getting the product as ordered was the second step... Hoping for a reasonable match was the final step... PaintScratch delivered on all three... Check!... Check!... Check! Thank you!

Date of experience: September 9, 2025

Straight forward!
August 29, 2025
Previous review

Straight forward!

Date of experience: August 18, 2025
Illinois
1 review
0 helpful votes
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Good company to work with
September 19, 2025
Updated review

They seem like a good company to work with. I have not used their paint kit, so I'll wait to give more feedback on the color match.

Date of experience: September 9, 2025

Ordering was fast and easy, Hopefully it's a good color...
August 29, 2025
Previous review

Ordering was fast and easy, Hopefully it's a good color match.

Date of experience: August 19, 2025
Texas
1 review
0 helpful votes
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-
September 19, 2025

----------------------------------

Date of experience: September 9, 2025
Texas
1 review
0 helpful votes
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Good overall
September 19, 2025

It was the only place I could find the true color for a tri-coat. I would have preferred thinner paint as the stacking of all the coats ends up thicker than the factory paint.

Date of experience: September 8, 2025
Illinois
1 review
0 helpful votes
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Ddd
September 19, 2025

Products are good. The only negative is the shipping: UPS is slow and expensive. I've ordered things from overseas that get here quicker.

Date of experience: September 8, 2025
Minnesota
1 review
0 helpful votes
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Ok
September 19, 2025

The website said I would be contacted about the availability of single stage paint after I ordered, but I was not contacted. Not sure if what I got was single stage or not.

Date of experience: September 8, 2025
Delaware
1 review
0 helpful votes
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Simple and quick process
September 18, 2025

It was easy to find the products I needed and the order process was simple and straightforward. I received my order in about 2 weeks and got status updates while it was being processed.

Date of experience: August 18, 2025
Pennsylvania
1 review
0 helpful votes
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My review
September 18, 2025

It would have gone so much better if I had done more research. I think the product and concept is good, but I was sanding between coats and it was wrong. Not the products fault.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Damaged paint cans
September 18, 2025

Ordered a can of color matched paint and a can of clear coat. Both cans arrived in same box with no padding. The color matched can had multiple damaged areas and the paint had leaked out of the can. For the cost of this product I would expect much better packaging.

Date of experience: September 1, 2025
New York
1 review
0 helpful votes
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Paint
September 18, 2025

Paint was color matching even on a 1961. Looks great. Would definitely recommend and would use this company again.

Date of experience: September 7, 2025
California
1 review
0 helpful votes
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I have been using your firm to get the touch up paints for my cars over the years. You are the only company I trust to get the colors right and also you provide all the details to get it right and the instructions and quality materials for the paints and supplies. Thank you so much for being there all this time and I hope you continue to do this business in the future.

Date of experience: September 7, 2025