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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,790 reviews

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Minnesota
1 review
0 helpful votes
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Rock chip
December 19, 2024

I was able to use the paint code on my car door and match it up with the correct color on the website. It worked well.

Date of experience: December 9, 2024
Florida
3 reviews
0 helpful votes
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Very satisfied and would recommend this company to others looking to find a product this good

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
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A little slow on delivery
December 19, 2024

The website is easy to navigate and has great information to be sure a customer orders the correct matching paint. It's nice to have a website that has all the products needed in one place except of course instructions for using the products. They are a little slow to get their products delivered but I'm sure that was because of the holiday season.

Date of experience: December 30, 2024
Virginia
1 review
0 helpful votes
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The color was a little off.
December 19, 2024

The color was a little off. I needed something a little more greenish.

Date of experience: December 9, 2024
Wisconsin
1 review
0 helpful votes
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Lund paint
December 19, 2024

Perfect paint match for my boat. Timely and professional service!

Date of experience: December 9, 2024
Florida
1 review
0 helpful votes
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65 Vette paint
December 19, 2024
Updated review

All good with the product, delivery was on time and paint color was very close for a 60 year old color.

Date of experience: December 8, 2024

Good paint match
April 19, 2024
Previous review

Great product, quick shipment, paint matches well.

Date of experience: April 8, 2024
Arizona
1 review
0 helpful votes
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N/A
December 18, 2024

Orders take too long to get to the customer. 10 days is too long.

Date of experience: December 8, 2024
Connecticut
1 review
0 helpful votes
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Fantastic customer service
December 18, 2024

While I haven't used product on my car due to temps in 30's follow up from Paint Scratch are excellent. They want to ensure U R happy and provide numerous tips on best way to prep car and apply paint.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Great experience
December 18, 2024

Ordered some rattle cans to paint match a sunroof for my 944. The return time was great and the paint was a near perfect match

Date of experience: December 7, 2024
Indiana
1 review
0 helpful votes
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Awesome paint and process
December 18, 2024

Paint matched perfect and the instructions are great for beginners.

Date of experience: December 7, 2024
California
1 review
0 helpful votes
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Good paint match, poor spray can head
December 18, 2024

The match was great but the can spit a lot of the primer/paint on my surface leaving a lot of spots. Shook the can plenty, paint was stored inside my house, outside temp was high 60 low 70 here in So Cal. Satisfied with color but I wish it came out cleaner.

Date of experience: December 7, 2024
New Jersey
1 review
0 helpful votes
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Easy process and perfect match
December 17, 2024

Easy purchase! I found this easier than driving a way's away to a dealership and trying to see if they had a match for the paint I needed.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
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Easy process
December 17, 2024

Ordering process was clear and simple. Hard to find color was available. Highly recommended.

Date of experience: December 31, 2024
Colorado
1 review
0 helpful votes
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Paint doesn't match
December 17, 2024

Paint doesn't match the paint code. The car is not faded or repainted.

Date of experience: December 6, 2024
Florida
1 review
0 helpful votes
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Our sister in law sold us her used car. It had a few scratches I wanted to fix. Color matched perfectly. Paint arrived in a timely manner.

Date of experience: December 6, 2024
New York
1 review
0 helpful votes
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My experience was seamless. This is my new go to for my automotive needs.

Date of experience: December 6, 2024
Michigan
1 review
0 helpful votes
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No complaints
December 16, 2024

Haven't used the product yet but it was delivered in a timely manner and packaged well

Date of experience: December 6, 2024
Illinois
1 review
0 helpful votes
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Very satisfied
December 16, 2024

Product and delivery what was expected and the professionalism in the communication unusually welcomed!

Date of experience: December 6, 2024
Michigan
1 review
0 helpful votes
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Paint was delivered
December 16, 2024

Paint appears to match the color that I ordered. I haven't used it yet though

Date of experience: December 6, 2024
Minnesota
1 review
0 helpful votes
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This site made it easy to pick out what was needed to fix the problem, and provided the primer, base coat, and clear coat. So easy, and will arrive by mail.

Date of experience: December 30, 2024