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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

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7,787 reviews

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Washington
1 review
0 helpful votes
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Touch up paint
October 1, 2025
Updated review

Good, kept me informed took a little longer than I expected

Date of experience: September 21, 2025

Easy to follow
September 7, 2025
Previous review

Easy to follow

Date of experience: August 28, 2025
North Carolina
1 review
0 helpful votes
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Great quality 👌
October 1, 2025

I ordered paint online and indicated the paint number, and it was delivered very quickly. Thank you!

Date of experience: September 21, 2025
Nebraska
1 review
0 helpful votes
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I haven't tried it yet
September 30, 2025

I haven't tried it yet. I'm really unhappy that you're making me review your product. If I want to review it, I will. Stop pestering me

Date of experience: September 20, 2025
Connecticut
1 review
0 helpful votes
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Very good product
September 30, 2025

I already tried it and they made it perfect, the exact color, thank you

Date of experience: September 20, 2025
Ohio
1 review
0 helpful votes
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Worked Well
September 30, 2025

Color match was good and the paint filled the nick in my rear deck lid.

Date of experience: September 17, 2025
Illinois
1 review
0 helpful votes
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Spray can touch up
September 30, 2025

I ordered my paint and got it in the spray can. It matches well and i got it pretty quickly. Im happy with the match

Date of experience: September 20, 2025
Florida
1 review
0 helpful votes
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Great surprise!
September 30, 2025
Updated review

I used the paint and clear coat and it was a perfect match. I used it on smaller pieces I didn't want to take off the Jeep, and I can't tell the difference from what I have painted with the gun. It was the first time doing this and I would recommend it.

Date of experience: September 20, 2025

I wish it was easier to update the cart
April 9, 2025
Previous review

I wish it was easier to update the cart. I was going to remove an item and it wasn't easy. Then I went to add an item and it created a different invoice, not sure why it couldn't just be part of the same invoice.

Date of experience: March 30, 2025
Arizona
1 review
0 helpful votes
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Smooth application issue
September 30, 2025

I have a scratch on my wife's Audi I need to cover. The primer went on too thick and I had to remove the paint and will be starting over. Not sure if I really need the primer. The felt tip had dried up and I'm soaking it in thinner. Do you have videos to show how to apply a thin even coat? Thanks

Date of experience: September 19, 2025
Tennessee
1 review
0 helpful votes
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Great product. Painfully slow delivery by USPS.
September 29, 2025
Updated review

Paint matched a hard to match color exactly. Took 3 weeks to get it after placed the order. Seemed to be a USPS issue on the delivery.

Date of experience: September 19, 2025

Quick and clear ordering instructions
September 5, 2025
Previous review

Quick and clear ordering instructions.

Date of experience: August 26, 2025
Germany
1 review
0 helpful votes
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Excellent product
September 29, 2025

Thanks to your paint products I was able to restore my vintage vehicles.

Date of experience: September 19, 2025
Minnesota
1 review
0 helpful votes
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Get What You Paid For
September 29, 2025
Updated review

The product ordered was exactly what I desired coming in a container that I believe will make it usable until it is empty as opposed to most options where the brush becomes so full of globs of paint.

Date of experience: September 18, 2025

Second time ordering (for a different vehicle) and...
September 5, 2025
Previous review

Second time ordering (for a different vehicle) and the process was seamless and easy to follow. Expect the delivery and product itself to be exactly what I need as it was the previous instance.

Date of experience: August 26, 2025
Wisconsin
1 review
0 helpful votes
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Paint was a perfect match for my camper
September 28, 2025

I was looking for paint for my grand design camper, and had the factory paint code from the company. These guys made the paint exactly to match.

Date of experience: September 18, 2025
Illinois
1 review
0 helpful votes
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Color is perfect!
September 28, 2025

Color match to a 2003 Honda Element was perfect!
Fast shipping. Only downside was that in transit the thinner bottle came open and it arrived with only about a fourth of what it started out with.
I didn't bother to worry about it as I had more in another container here. No harm, no foul.

Date of experience: September 18, 2025
California
1 review
0 helpful votes
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The color matched perfectly.
September 28, 2025

The color matched perfectly, but out in the sun the original scuff marks are still visible. I just am not wanting to spend a couple thousand dollars to have a professional fix it, but I probably will have to.

Date of experience: September 18, 2025
Florida
1 review
0 helpful votes
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Paint match
September 28, 2025
Updated review

My paint was a tricoat for 2014 chevy impala. I got a base coat, a mid coat and clear. I put down the base coat that was a bit whiter than original paint. Then I added midcoat until the color matched perfectly with original paint. Of course then followed with clear. I have not buffed it out yet. But I am sure no one will ever notice my repair, also this was on the front of my hood.

Date of experience: September 18, 2025

Very simple, I had ordered this before
September 6, 2025
Previous review

Very simple, I had ordered this before. So this is reorder, hope all matches ok. Do believe it will

Date of experience: August 27, 2025
Nebraska
1 review
0 helpful votes
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Perfect match
September 28, 2025

Very good experience. Paint matches perfectly. I would be a repeat customer if needed. Thank you!

Date of experience: September 18, 2025
California
1 review
0 helpful votes
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1978 Fiat
September 27, 2025

My 47 year old car. Wasn't sure if color was correct with paint code number. I ordered 2 different reds for production year. To my surprise the paint code was correct and touch paint matched perfectly! Hard to imagine getting something correct these days very unusual, however estaticly GREATFUL!

Date of experience: September 17, 2025
New Hampshire
1 review
0 helpful votes
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Easy perfect match
September 27, 2025
Updated review

The touch up paint I ordered was a perfect match for my vehicle.

Date of experience: September 17, 2025

Found product I need quickly and easily
September 3, 2025
Previous review

Found product I need quickly and easily. Only wish it would ship more quickly :)

Date of experience: August 24, 2025
California
1 review
0 helpful votes
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I'm only here so I don't get fined, and to stop them from nagging me to confirm delivery.

Date of experience: September 17, 2025
California
1 review
0 helpful votes
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The website made it easy to find the paint supplies I needed and offered how-to videos. The staff communicated about shipping after my order and transparent about timeline until they shipped my order. Thanks!

Date of experience: September 16, 2025