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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
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My paint is a tri-coat paint and so far, testing the paint pens on the included glossy sheet is not anything I would want on car. Allowing the base coat to drive overnight, 8+ hours at 60°F, the midcoat still starts dissolving the base coat. All but impossible to apply thin coats without streaking. If I can't get better results, this will be a total bust.
I wish I could comment on your product but after ordering an accident with a deer totaled the vehicle.
Base paint bottle arrived with cap crushed and contents leaking out. I notified Paint Scratch by email and a replacement bottle was sent immediately. The color match was spot on. Very satisfied with the product and how the instructions directed me in its application. I will use Paint Scratch again.
The paint pens don't work after the first use. The pray cans do not spray even. Very spotty. Waste of money, for what they charge I expect something that works!
Hi everyone after following the instructions to apply the paint Scratch paint I ordered everything went accordingly as planned and I'm very happy with the results.
Clearly these folks are experts. Recommend without reservation.
Perfect experience. Used it on a couple of scratches that was smoothed out and then painted. The color was spot on.
Have not used it yet, wind chill below zero. I have nothing else to add to bring this message to the minimum of 50 words which I think is crazy to have that stipulation I the comment section.
Paint match is excellent. Placing another order on Frost Green
Good,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Got my ordered delivered on time. Colors that I ordered matched perfectly with the color of my car. Hoping to give more business with paint scratch in future too.
Paint was matched dead on! And so easy to apply!
You want be disappointed
Website ordering was pretty much straight forward. I think there were a couple of glitches when ordering multiple items, but nothing too had to overcome.
Easy to order, shipped quickly, easy to use, good color match and works well.
Easy to order, paint matched and was here quickly! Will order from again when needed
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

