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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,834 reviews

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South Carolina
1 review
0 helpful votes
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Steve
March 11, 2025

Excellent color match. Professional and timely.
Highly recommended.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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1990 Orly Blue VW Vanagon Carat
March 10, 2025

Once you have the paint it was easy to find and order the paint I needed. I have not tried it. I am waiting for 3 sunny days.

Date of experience: March 21, 2025
Ohio
1 review
0 helpful votes
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Great Paint Scratch Repair Tools
March 10, 2025
Updated review

Several options available to repair paint scratches from minor scratches to larger abrasion damage. The repair kit options make it easy to get all the products necessary to complete the repair. Ordering products I needed was easy and efficient.

Date of experience: March 24, 2025

Perfect Match Paint Touch Up Kits
July 2, 2024
Previous review

I like the repair kits that contain all the materials needed to repair minor scratches, stone chips, or abrasion damage to your car. The paint I ordered exactly matched the OEM paint.

Date of experience: June 22, 2024
Colorado
1 review
0 helpful votes
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Good experience
March 10, 2025

Very easy to order just what I needed and received it promptly.

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Ready to assist
March 10, 2025

Dave has been a great help. I was having difficulty navigating the web page and all the info. It is not very easy for a 68 years old woman nowadays.

Date of experience: March 23, 2025
Nevada
1 review
0 helpful votes
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Color is a good match, but...
March 9, 2025

The paint is super thick, i'm not sure if this is normal. Since I had reached out to customer service before I received my order, and no one ever got back to me, I didn't see the point in trying again. Additionally, the thinner I purchased leaked in transit and I lost a fair amount. Again, I did not reach out to customer service for the same reason I previously stated.

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Great Color Match
March 9, 2025

I ordered touch up paint for a 39 year old Volvo with original paint. It matched great!

Date of experience: February 27, 2025
Georgia
1 review
0 helpful votes
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Paint was easy to apply.
March 9, 2025

It was to replace the OEM touchup paint which had all gummed up over the years when it hadn't been used.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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While the paint received was an exact match, and of high quality. I did not like having to contact my credit card merchant and having my order cancelled after placing it once. It was a slight inconvenience, but an inconvenience nonetheless.

Date of experience: February 26, 2025
Texas
1 review
0 helpful votes
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Paint matches good
March 9, 2025

Haven't used currently ordered paint, but have purchased before, always a good match

Date of experience: February 26, 2025
Colorado
1 review
0 helpful votes
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Paint scratch
March 8, 2025

This product did not work at all!I used it on worn spots on our leather car seats because the leather is white and the worn spots were darker. The product was too thin to even think about covering the dark color. It was not at all what I thought it would be.I wish I could get a refund!

Date of experience: March 20, 2025
Virginia
1 review
0 helpful votes
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Perfect Match
March 8, 2025

This company was recommended to me by a very good friend of mine that has a Mobil Detail Service business and he stated that he's been using Paint Scratch products to touch up customer cars for the past 6 years. I've seen the results and I'm truly pleased with the outcome.

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
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I will be contacting customer support to see what can be done.

Date of experience: February 25, 2025
Arizona
1 review
0 helpful votes
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Excellent and Easy!
March 8, 2025

Very easy to order. Received timely. Still need to use the product but am sure it will look great!

Date of experience: February 25, 2025
California
3 reviews
0 helpful votes
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Paint scratch
March 7, 2025

Awesome Easy have not had time to use paint on bumper yet working on other projects

Date of experience: March 23, 2025
Virginia
1 review
0 helpful votes
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Great Experience!
March 7, 2025

Very easy to navigate and find what is needed and like the suggestions

Date of experience: March 18, 2025
Tennessee
2 reviews
0 helpful votes
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Sorry it took so long to write this review. The weather here in TN is finally cooperating and I was able to washbthe truck and use the touch up paint. The pens are a perfect match to my truck. I cleaned up the few scratches I had and touched up the paint. I put 2 coats on and finished it off with the clearcut. Looks beautiful again from a few feet away. Thank you.

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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My paint is a tri-coat paint and so far, testing the paint pens on the included glossy sheet is not anything I would want on car. Allowing the base coat to drive overnight, 8+ hours at 60°F, the midcoat still starts dissolving the base coat. All but impossible to apply thin coats without streaking. If I can't get better results, this will be a total bust.

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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NO
March 6, 2025

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Date of experience: February 24, 2025
New York
1 review
0 helpful votes
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Nissan French Beige Metallic is a notoriously hard color to get a decent match on, but these guys pulled it off. Thanks!

Date of experience: February 24, 2025