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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,821 reviews

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Florida
2 reviews
1 helpful vote
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Well organized operation
February 28, 2025

Very easy to find what you want
My only down is that savings on top costs are not significant and only a few dollars after shipping, so 4 stars.

Date of experience: February 18, 2025
Hawaii
1 review
0 helpful votes
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All You Need to Paint Your Vehicle
February 28, 2025
Updated review

Ordered from you folks before and satisfied with your products, instructions, and customer service. Website is easy to use and lots of products and accessories to make our car repairs thorough and great.

Date of experience: March 11, 2025

To be determined
December 10, 2024
Previous review

Received the spray cans but have not used any of them as yet. Ordered items were nicely packaged and protected, with reasonably prompt shipping.

Date of experience: November 29, 2024
Tennessee
2 reviews
0 helpful votes
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Touch up
February 28, 2025

Ordered paint pen for touch up work. Shipped within a week, then got lost in transit evidently. Finally received order a couple weeks later after calling customer service and asking for a tracking number. Haven't got to use pen(s) yet but at least ordering process was fairly easy.

Date of experience: February 18, 2025
California
2 reviews
0 helpful votes
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Outstanding
February 28, 2025

This was fast, easy and a perfect match. In the past I wasted money at the auto parts store on those little touch up brush combo pens and I am so happy to have stumbled upon this product. OUTSTANDING!

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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No news is good news.
February 27, 2025

My experience was as straightforward and mundane as one could want or expect for such a modest transaction.

Date of experience: February 17, 2025
Nevada
1 review
0 helpful votes
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I would buy again
February 27, 2025

The order came quickly, and I was very satisfied with the results

Date of experience: February 17, 2025
California
1 review
0 helpful votes
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Good and consistent quality
February 26, 2025

I have been buying touchup paint from paintscratch for 20 years and have relied on its consistency. Buying touchup paint is one of the first things I do when I buy another car.

Date of experience: February 15, 2025
New Jersey
1 review
0 helpful votes
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After locating the color codes for the paint on my 2015 Motorhome I couldn't believe that I found the 10 year old color codes on the PaintScratch website. Even the motorhome manufacturer no longer supported the paint colors. The online order process was extremely easy.

Date of experience: February 15, 2025
Georgia
1 review
0 helpful votes
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No
February 26, 2025

No responsemmmmmmmmmmmm?.mmmmmmm.mm.mmmmmmmm.m
M..

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Followup on touch-up paint
February 26, 2025

I have used PaintScratch before and had a rewarding experience. Unfortunately, my latest order arrived when I was out of State and just been given to me yesterday. I have not yet used the items but I am sure will not get lesser experience.

Date of experience: February 15, 2025
Virginia
1 review
0 helpful votes
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This perfectly matches my color!
February 25, 2025

I've used your products before and I was very pleased with the results.

Date of experience: February 15, 2025
Illinois
1 review
0 helpful votes
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Ordered difficult to find paint for seats of Cadillac XT4 and received well matched bottle of paint very quickly-Thanks!

Date of experience: February 15, 2025
Illinois
2 reviews
0 helpful votes
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Match made in Heaven
February 25, 2025

Found the paint that matched the color on my old school hot rod. Very happy with how well it turned out and how easy it was to work with. Thank you PaintScratch for having what I needed

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Best Way to Find The Right Paint Colors
February 25, 2025

I loved the ease of finding the right paint color for my 1988 Jeep Wrangler. Most importantly, the color was a perfect match!

Date of experience: March 10, 2025
New Hampshire
1 review
0 helpful votes
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Touch Up RV Paint
February 25, 2025

The repaint kit has all the parts ordered. Weather conditions being very cold prevent determining if the color matches.

Date of experience: February 15, 2025
Pennsylvania
2 reviews
0 helpful votes
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Touch up paint
February 25, 2025

The paint color is too dark, I just used it to touch up spots that weren't as noticeable like the bottom side of my gas tank on my harley. The color is sinister blue pearl. I did not contact paint scratch because i dont want to wait for another bottle, but since I'm getting a bunch of emails about leaving a review, here it is.

Date of experience: February 15, 2025
Michigan
1 review
0 helpful votes
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Grrrreat
February 25, 2025

Color was spot on, Applied well. Finish turned our very nice.

Date of experience: February 17, 2025
Ohio
1 review
0 helpful votes
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Fast delivery great correspondent
February 24, 2025

Excellent service paint matched beautifully to my 30 year old paint

Date of experience: February 14, 2025
California
1 review
0 helpful votes
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Great customer service! Great quality!
February 24, 2025

From the moment I placed the order they were great. The order arrived much sooner than I thought it would. They were in constant communication to make sure my order arrived safely.

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
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Shipping
February 24, 2025

I didnt get to use the paint because when it came I had a emergency and had to leave to go out of the country and forgot I left it outside. When I came back it was destroyed

Date of experience: January 16, 2025