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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
459
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7,819 reviews

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New Hampshire
2 reviews
0 helpful votes
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Great Service
February 24, 2025

It went very easy. I've been on this site before years ago when I had a Ford escape and bought orange paint for it and I got it within a few days. Very happy with this company

Date of experience: March 10, 2025
Maryland
1 review
0 helpful votes
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Excellent
February 23, 2025

Perfect match for factory paint. Will order again if needed. Thank you!

Date of experience: February 13, 2025
Idaho
1 review
0 helpful votes
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Harassing
February 23, 2025

The company appears overly concerned about delivery, performance so many questions I forgot them almost harassing. Did the pen perform well, not really, the paint didn't set well and during application would drip. Would I buy again? Likely not, I think there is better options. Bought from one company but shipped from another didn't care for that either.

Date of experience: February 12, 2025
New Jersey
1 review
0 helpful votes
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Paint color was much darker than my car
February 22, 2025

Ordered the paint to paint an exterior door handle to match my Hyundai Sonata. The color of the paint was close but much darker than my car. I expected it to match the factory color

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Good product
February 22, 2025

Product was as advertised, some issues with website in terms of payment

Date of experience: February 12, 2025
North Carolina
1 review
0 helpful votes
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F150
February 22, 2025

I liked the VIN option. Even though I had the the color code, the VIN calms my nerves in ensuring it's the right color.

Date of experience: March 5, 2025
Oregon
1 review
0 helpful votes
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Always a great transaction.
February 22, 2025
Updated review

High quality product matches factory color. Repeat customer because of high quality product and
Outstanding customer service.

Date of experience: March 6, 2025

Perfect match every time
December 12, 2024
Previous review

I always order from Paint Scratch, the paint is always spot on.

Date of experience: December 23, 2024
Texas
1 review
0 helpful votes
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Works Great
February 22, 2025

I have used PaintScratch for many years with success. It's always a perfect match.

Date of experience: March 4, 2025
Colorado
1 review
0 helpful votes
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Matched 100%
February 21, 2025

Came sealed and in great condition. Super happy we found this website!

Date of experience: February 11, 2025
Texas
1 review
0 helpful votes
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Blue paint
February 21, 2025

Looks to be a perfect match. And I do love the smell of that lol

Date of experience: February 10, 2025
Connecticut
1 review
0 helpful votes
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Overall good shopping experience and will definitely be ordering again

Date of experience: February 10, 2025
Guam
2 reviews
0 helpful votes
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Great!
February 20, 2025

Fast delivery, good paint. I recommend and will purchase again!

Date of experience: February 9, 2025
Iowa
1 review
0 helpful votes
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Winter
February 19, 2025

Easy to order and match color. I haven't used it as it is winter in Iowa. Probably in a of months.

Date of experience: February 9, 2025
Texas
1 review
0 helpful votes
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Quality Products!
February 19, 2025

Quality Products! Easy to use and matched OEM paint color. Thanks!

Date of experience: February 9, 2025
Georgia
1 review
0 helpful votes
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Good color match
February 18, 2025

Satisfied with the color match and delivery and follow up support

Date of experience: February 7, 2025
Pennsylvania
1 review
0 helpful votes
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The order was made up and shipped quickly. It appears to be the matching color, but I have used it yet.

Date of experience: February 7, 2025
Virginia
2 reviews
0 helpful votes
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Paint Matches Fine.
February 17, 2025

I always order from PaintScratch when I get a new car! Sadly, my Taurus was totaled, so I had to get a new Lincoln.

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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Faster shipper
February 17, 2025
Updated review

UPS is the most expensive and longest ship time you should use someone else's

Date of experience: February 7, 2025

Ok not great
January 2, 2025
Previous review

Shipping option could be better. UPS is the most expensive carrier with the longest delivery time

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
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Excellent service and product
February 17, 2025

Thank you for telling us where to find the color code on our car. Rapid service and superior paint color match.

Date of experience: February 28, 2025
South Carolina
2 reviews
0 helpful votes
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I needed a small amount of ruby red to repair my 67 beetle's dash board. Haven't tried tried it yet.

Date of experience: February 7, 2025