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I bought a dressing gown at £58 photos lovely claiming soft organic Japanese cotton, claimed in UK. It was cheap and rough to touch. I ordered a M 12/14 I checked measurements, when it arrived would not fit a child. I asked them to pay return all they have done is argue I am wrong, sending size charts that are not the one on the website when I bought and no where near UK sizes, now opened paypal case hoping I can sort, not once offered me a return or refund just calling me a liar.
Premium price, NOT premium quality. This is a woven design, so how are there layers factored into the middle of this seemingly reversible bed cover? It is extremely thin, with flimsy trim stitching. The tags cannot be read in english to verify content. The tags are on the outward facing side. There is a top side, it is not reversible because the stitching on the side where the flowers are blue with orange background is outward facing. Trim stitching is basic, so why have an exposed seam like that facing toward your body? Beautiful print. Shipping took forever and it basically was wrapped in plastic then wrapped in what looks like a black trash bag, and wrapped in tape, with a label slapped on there. The plastic was ripped and there's a dark smear on the fabric from being exposed during shipping. The cotton comforter is ordered was not cotton, but glutinous corn fiber. Wth
Do not buy from Ownkoti. They have interesting fabric, but ship from China and do not stand by their descriptions, I ordered a pajama set from them after carefully reviewing their sizing. The item I received had mismatched sizes, with a top that fit well but pants that were extremely small and nowhere close to their stated measurements. The company offered me 2 solutions, both requiring me to spend more $ without receiving a refund or replacement. They have refused both replacement and a refund, even though their error was caused entirely by them. I have filed a resolution request with PayPal.
I ordered 2 nightgowns- neither were what was described or advertised as Cotton. When I wanted to return items I received no response from seller. Do Not Purchase Anything from Ownkoti!
I'm very pleased with the color! It looks just like the picture, and is even more vibrant in a room with warm lighting.
It's lightweight, exquisitely made, and ideal for summer evenings...
Beautifully constructed; cotton has a luscious " hand"; feels great..
Everything about this quilt is excellent - the design, the cottony feel, the warmth, and the weight.
Very happy with my blanket. Also happy with the company. Contacted them twice with questions. Very prompt & nice in responding.
I ordered two and they are amazing, I mean they are absolutely beautiful. Nice and soft..
Bought two for our house. Love them great texture, lovely colors and so cozy.
Has become an Item on my favorite things Xmas gift ideas. Exceeded my expectations by a mile.
Wear it as a kind of house dress all morning. Lovely soft fabric. Have just ordered two more of your nightgowns. Love them. Thanks
I have many fleece throws that are just not big enough for me - Now I finally have a soft, light and toasty blanket that works.
I bought a queen size, it's so pretty I bought a full size for the guest bedroom. They are gorgeous and super comfy.
We love both bed covers quilts... great colour. The material is soft and feels nature. Much nicer than I expected
Looks gorgeous, beautiful quality, lightweight and perfect for summer nights.
I absolutely love this robe. It is so beautiful and very warm. This robe was made for moments of sipping your coffee and taking a deep breath on the patio when the snow is falling. Highly recommended.
My daughter loves these PJs. They are generously sized, and very soft. She is very happy with her birthday gift.
Beautiful design, great quality, and provides just the right amount of warmth.
The fabric is beautiful, I'll give it that. But, the sizing is way off! So, obviously, the outfit I purchased was way too small.
When trying to return it I discovered that there is no USA interchange, instead it has to be done directly with China. Not only that, but sent me a long email trying to convince me to keep it anyway. What?
Don't do it!
I ordered two blankets. Paid $160. After waiting 6 weeks, the carrier they use from China failed to deliver the product and returned it to China because my address was ENTIRELT Correct except for 1 number in the zip code... they wanted to charge me another $20 to have it redelivered. I asked that they just refund my money BECAUSE THEY HAVE A RETURN POLICY THAT ALLOWS YOU TO RETURN FOR REFUND WITHIN 14 DAYS of receipt of product. They refuse. Will file complaint with better business bureau
I wish there was a zero option! My sister gave me a very generous gift for my birthday. I ordered 3 items and was happy when they arrived. All of them fit fine. I washed them in cold water and fluffed them in the dryer for a few minutes, I finished with an air dry. When I tried them on, I couldn't fasten the buttons on the pyjama top or get the nighties over my head. I see now this has happened to countless others. I hadn't checked the reviews as this had been a gift certificate.Customer service sent a standard 'nothing we can' do reply. But if I wanted to mail them back to China (VERY expensive) they would give me a VERY small discount on my next order. As if I will ever purchase something from them again. What a scam!
. Same problem as others have mentioned. Wrong sizing. Shrunk after washing, as per their instructions. Lead you to believe an easy return - was mailed from NY, and can be mailed back, wouldn't you think) Then advise you must ship to China (way prohibitive). Then, after anaother volley of complaints, offer an insulting 7% refund on a $90 order + 15% off the next purchase. Can you say "INSULTING"? While their products photograph beautifully, trust me, their products are inferior - they are scammers.
