Overstock.comReviews 1,318

I've never had an order from Overstock that was not entirely screwed up. First I ordered a leather upholstered king-sized bed. It took 2.5 months to arrive; I was expecting about 5 weeks based on the website. It had a nick in the corner, and i was told I would have to pay freight to return it, then they would credit my account up to $25 (my estimates were $125 shipping, a $100 loss for me.)

I ordered three rugs. Four weeks later I was told one was out of stock. The other two arrived, but were the wrong color. The CS rep initially tried to tell me this is what I ordered, then told me maybe I was color blind. Ultimately they arranged to pick up the wrong rug and had the new one to me quickly. I appreciated that part, but the mix-up was just a hassle. Funny to me was the CS who initially asked me to "pack it up and take it to the nearest UPS." I was like... the rug is bigger than me. I also laughed at the image of me driving my sports car with the top down and a big-arse rug sticking over the top of the passenger seat.

I've ordered other items here and there... often without issue. But too often descriptions are wrong and I've had to return an item. I once ordered a Bombay style chest with a marble top. The chest arrived. No marble. Cute as hell though. Not worth the price. I was told to ship it back and I would be reimbursed. I told the CS rep... I'd just keep it and save the hassle... and never order there again.

And... I never will. DONE.

This site has been nothing but AWESOME when I have purchased from them. The shipping is $2.95 for whatever you order and they have tracking for your purchase. I believe I have ordered from them at least 10 times in the past year and have always received my items well packaged and in a timely manner.The items I've purchased have generally been small ticket items (shoes, boots, handbags, books) so I can't speak for their bigger ticketed items. I did have to contact customer service one time to see if an item had been shipped but I think I jumped the gun do to my son's constant nagging for this item LOL. I am also impressed by the company's ethics. They recently gave many of theur customers free membership into their o-rewards program because they refused to give in to state government demanding that taxes be charged in certain states. Instead of kowtowing to this they pulled their merchandisers from these states and gave what money they saved to their customers.(a free o-rewards membership and a $10 credit). You don't see this happening too often from any company. I have nothing but good things to report on my buying experience with overstock.com.

Update: I ordered some fragrances from Overstock. The first order I submitted didn't have a coupon applied, so I canceled it right away. I paid via PayPal and usually when I cancel orders, the amount is refunded automatically. It's been over a week and the transaction still shows as "pending." I've contacted PayPal AND Overstock and despite the charge not actually being deducted from my account, it's still there. I find this frustrating even though it's not an actual mistake. It's because transactions that show - but don't count can be confusing. I'm not sure if I will pursue this further but it seems like Overstock's financial department may not know how to handle PayPal correctly. I've also found that their customer service representatives don't know how to answer questions in depth. Nonetheless, their shipping and products seem to be legit (esp. Fragrances!) so it's a give and take.

The item I bought was listed as "refurbished", which wasn't an electronic item so per Overstock's description, it refers to items that have been returned to retailers but are otherwise not damaged or defective. The item arrived in a reasonable amount of time (at $2.95 shipping) for half the price of the new item and after checking it, it was in great condition. However, it wasn't terribly well packaged which didn't matter in that case, but I hope they send more fragile items with better packaging.

Overstock does not always have what you want in stock because I think what they carry really varies from week to week. If you are lucky and they have exactly what you want then you score big with a cheap purchase. Delivery is fast and they are very reliable. I do not go here to browse but more to just check and see if they just happen to have a deal on what I am already looking to purchase. Good site and they are advertising like crazy these days so I hope they stay in business.

Purchased an item for over $50 and was charged $1 to ship to me. The item was very poor quality and when trying to return - they told me I had to pay $10 to return it AND I would only get a partial refund due to a restocking fee. I find it completely ridiculous that I was charged 10 times as much for shipping back a return than I was charged to receive it. And they claim that when I said the item was "poor quality" that this is a buyers remorse issue and not a product issue. I will never buy from there again

I have shopped with Overstock.com several times and they are always prompt with delivery which is great! The occasional knock off item that is not up to par in quality with the real thng isn't their fault :) so one (read, I) should know better, but the deals can definitely be found here; just got a 100% wool suit for $65 that would have easily cost $250 + at a suit store (one of those "warehouse" type places, hint hint) and it looks, feels, exactly like my other 250 + dollar suits; still needs to be tailored but nominal fee there. I will continue to shop with Overstock and hopefully get more "hits" than "misses"!

Possible never ordering again! Possible.

My brother was going to buy me a kindle but with little money he went on OVERSTOCK.COM to order me a E-Reader for Christmas and i was a little mad until i saw the E-Reader he wanted to get me.

But knowing my brother he can never keep anything a surprise so he asked me to order it myself with his card. [I did it of course.]

Don't worry i am getting to the point.

OverStock was advertising that they would Grantee Christmas delivery so we was pretty happy about that.

UNTIL...

I received my tracking code...

I was so happy with the fast shipping that i went on to track my order and just GUESS what i see...

Shipment delivery date 12-28-2010

Boy when my brother saw this he was hitting the fan.

Mainly Because this was the first year that he was able to get every one gifts and my gift was the most important to him.

I say this a lot this time of year is the most STRESSFUL time of all. And i get that things sometimes slip and all but i use to work with sales and i know how important it is to get things out fast.

Anyways i wish they did not grantee something and end up side slapping us with this crap!

Anywhoo i just wanted to let ya know that if this has happened or is happening believe me i understand how you feel

I hope this helped you guys out.

Sincerely,

A chick who has to hear her brother COMPLAIN until i get this gift!

Overstock Rip off
I ordered a clothing item which was incorrectly identified as a Misses size but was actually a Juniors. When I told customer service, they didn't even bother investigating and when I returned the item, they said they would only refund half of what I paid because there were a few HAIRS on the item! Have they never heard of lint removers? I simply tried the item on and then took it off.
If I do not get my total refund I will be contacting my state attorney generals. And I don't think I will be dealing with Overstock any time soon

Granted, I haven't had to return any items so far, so I don't know how they are with returns etc., but I'm satisfied with my experience with them so far.

The furniture I ordered arrived relatively fast (shipping was just $1) and it was the best packed box I've gotten so far. The item quality was great too.

I've since talked to their customer service to ask questions about other items and they were very helpful and informative. I was actually surprised to see so many bad reviews here, so I'm wondering if maybe the customer service at overstock was less good before and I just lucked out by starting to use them after it improved?
In any case, I'm happy with them and had only good experiences so far.