Overstock.comReviews 1,318

I love my couch. Color, size, material, firmness, structure and throw pillows are terrific. It would be perfect if it was deeper, I am tall. The price was very good and with free shipping that was really fast, can't complain. The problem that I do have is that assembly was HORRIBLE... ABSOLUTELY TERRIBLE! The Sadastic people that made the assembly directions must exist solely to frustrate, anger and torture poor unsuspecting people like me. None of the parts were labeled, they fit together terribly and the brackets were not labelled as to which side was up, so I spent countless hours trying to put the stupid things things together. The instructions were very vague. I WILL NEVER BUY A PRODUCT THAT I HAVE TO ASSEMBLE FROM OVERSTOCK EVER AGAIN. Now that being said, I do love the couch and will purchase from them again as long as there is no assembly required. Oh yeah, the customer service reps are awesome and the hold time was short.

I've never been more disappointed with a company ever. Long story short, I requested a price match on their OWN website. The product was listed at two different prices one Canadian and one American. That's fine. However, the difference was significant given the current currency rates. That being said, I contacted customer service who said that they would cover the difference once the order was placed. Got the invoice and it was the original price. I had spoken to two customer service representatives during the transaction and they both said there would be no problem (I kept a copy of the entire conversation and a copy of both the prices as proof.) Just spoke with customer service again for well over an hour to get it through to them. They refused to give me the difference in the cost of the product. I told them that they should honour what two of their own employees said they would do for me. In the end, the little guy gets burned again. All they kept saying was "sorry for the confusion". There was no confusion. Basically Overstock failed in their ability to follow through with what they said they were going to do. It's really a shame that they can get away with things like this. Is there no honour with companies anymore. Simply take the customers money and be done with them. Customer service merely pays lip service. If I could give them zeros across the board I would. I will ensure this gets posted everywhere I can possibly post it. Be wary of their lies.

I purchased a leather headboard. I'm a very comparitive shopper and was a bit nervous. The reviews seemed good so I placed the order. Well it was impossible to attach to the bed frame, one leg screw was bad and mashed the threads to attach to the base of the headboard witch was also drilled in crooked. Overstock asked me to review purchase for a free shipping- I did. They never posted the review and never came through with the free shipping. I waited several days and submitted the review - again- again they would not post the review. I was very respectful in the description btw. NOW YOU KNOW WHY THE REVIEWS ARE SO POSITIVE ON OVERSTOCK.COM.

Mix bag of nuts with overstock. When they are right the site is the best, when it goes wrong many phone calls are needed to get back on track. Moreover, they have dumb down their offerings- much less designer items than years past. If shopping with overstock you need to search the internet and local stores prior to ordering because overstock does not always have the best prices. Overstock got real popular real fast, and this is why they have some "get the order right" issues. Unlike the horrible ideeli-not Overstock really wants to do the right thing and tries to make corrections in your favor.

I've been ordering from Overstock for 5 years for my bed and breakfast, Taylor House in Boston, and have always been impressed with the timely delivery, low shipping costs and quality of the items. The one time I did have to return something the process was very easy since they provided the return labels as well. When I get an advertisement email from Overstock, I usually look at it since there is always something I need for the bed and breakfast from them and the prices are great!