OvagoReviews 381

I had a flight to Mexico, Melinda was so understanding and found for me a really good deal based on my preferences, thank for your expertise and help.

I booked a family trip to Europe with these guys. I show up at the airport and flight was canceled. No prior notification. I called customer service. An hour later I was able to get a hold of someone on the line. He told me he had rebooked it for the next morning. Next morning I go to the counter there no reservation for me and my family. Three hours later I can't get a hold of someone that can help. I get transferred to a supposedly flight change department where none answer ever.

If you have money to waste or time to spare go ahead fall for their cheap price.

If you need to do any changes to your itinerary - use any other service than Ovago. Bad and unhelpful customer service. Any requests takes over a week to process and they blame any other party for delays. Don't do business with this company. It is a waste of money and energy and only creates frustration.

I had the best experience at Ovago with Agent Aaron. He went beyond and back to help me in buying the tickets that I needed. Thank you Aaron!

Very secure company, they helped me a lot, Agent Melinda thank you for your help, really appreciate that.

He was very helpful, I had a rush flight and he got me a really good price comparing to online! Thank you

I used before to buy tickets from ovago, last time I booked a flight to london, I was very satisfied by wprk of my travel agent Deen, he helped me to find very short flight for a good price.

Betty was very patient, she helped me book a flight for my family to Budapest. I was very pleased with the service provided, so, in the future I will only use this company. Ovago is the best!

I purchased two tickets from Ovago, had to cancel them, followed every procedure required from Ovago and never received a refund. I have spoken to someone on a monthly basis with no help. Only response is it's still waiting, let me check into this and call you back. No one helps ever. Beware and stay away.

Taylor worked diligently with me to make a rather complicated trip work. I admittedly am a challenging customer in that I wanted to know all options and changed my mind due to circumstances and was on vacation with limited connectivity during the process. We finalized today and she couldn't have been more accommodating! Thank you Taylor and the OVAGO Team!

Agent Taylor was very professional and assisted our family trip with nice tickets for reasonable prices.
Overall the booking process was fast and easy.

Ovago is a scam of a company! I had booked 3 flights to Germany for my family as a gift during Covid. I knew that it would be a risk to take a trip thus I booked through Ovago because they specifically said refunds would be made for cancellations. The flights were booked from 9/18/2020-10/4/2020 and the trip was canceled on 9/8/2020. We had all the correct paper work to file a claim to recieve our refund due to international travel restrictions as well as work restrictions due to Covid-19. The company acknowledged our claims and told me I would receive credit to my credit card account. I have yet to receive this credit even though the company has been contacted almost weekly since cancellation requesting this refund. They continue to tell us our refund is on its way. They have stolen from me, taken my money and ran. This is robbery and I would never suggest anyone booking through this horrendous company again. I am still waiting on my refund after 9 months. They deserve less than 1 stars.

My flights were canceled and I received a partial cash refund and $700 in vouchers to be used in the next year. There were 14 $50 vouchers and I tried to use them and they said I could use only one voucher per flight! Spoke to the supervisor and he was firm that there was absolutely nothing else that could be done and basically I have to suck up the $700 on a canceled flight. Robbers!

Thanks to Ovago, I had the worst experience in my 30+ years of traveling.

I understand individual people make mistakes, but several members of their help services via chat, email, and phone, failed me. I was given incorrect information, given incorrect flight information, told to wait for a response from them so they could rebook me (several times) and wasn't helped at all after, and much much more. Every time, they assured me a manager would reach back to me via email, chat, or phone, and no one ever did.

None of my issues were resolved, and I paid for each solution myself. I only made it through this problematic experience thanks to the airport staff and Iberia personnel. If I'd known I'd have to end up resolving everything myself, I would've never waited on the supposed assistance Ovago was sending.

0 Stars if it were possible.

I purchased two tickets around September and due to circumstances had to cancel both tickets. I've been getting the run around with customer service for 3 months now with no help just a representative who continues to say I'll contact you later about this or you need to contact the airlines. I did all the leg work and turns out per United airlines they refunded my booking agency aka Ovago 3 months ago for my ticket yet Ovago hasn't refunded me anything yet. I contacted Ovago again and to my surprise again they said they need to contact someone about this and requested I call back in 3 days. This company is the worse

My flights were canceled, no other flights were arranged, and they only gave me a partial refund. They refused to refund their commission/service fees. So they charged me money to not take a trip when the airline that canceled my flight. Book with literally anyone but ovago. Terrible company.

I spoke to Nancy in December 2020, prior to the scheduled flight departure,. At that time, Nancy communicated that for a cost of $125 per ticket, I could extend the value of the tickets for 12 months. She made NO mention of a $200 change fee at the time of future booking. If she had, I would NOT have spent the $500 ($125 X 4) to extend the tickets and I certainly would not have agreed to ultimately pay $1300 (total) for the ability to rebook. DO NOT USE OVAGO TO BOOK FLIGHT RESERVATIONS!

If I could have 0 stars I would!
This was the worst experience purchasing a international flight the entire process took 8 hours & 6 phone calls to somewhat resolve. I was initially quoted 1996. 00 when the same exact flight was on delta for 1775. 05 - I sent a screen shot, Ovago matched the price, sent me an invoice, I purchased the ticket, & I'm done right! NOPE! About 30-45 mins later I receive a call from Brock stating the ticket can't be booked and I have to pay and extra 190.90 and sends me a invoice for the difference because the seats are not unavailable for the 1775. 00. I go to delta.com look up my flight boom there it is for the SAME EXACT price and this is where it goes down hill quick- I reached out to them to let them know I'm not paying more and this is a bait and switch. 6 hours later Wayne calls me and tells me my other ticket is canceled and I have to repurchase the ticket I ended up having to purchase the ticket again. I had to beg for a cancellation email for the other ticket which Wayne would not send it to me until I purchased the new ticket. I felt pressured and bullied into buying the ticket.
I went thru Priceline.com initially and somehow ended up with Brock and Wayne from Ovago after trying to book a multi city ticket via phone with Priceline - an unexplained error was made on Ovagos part and I ended up having to purchase 2 tickets for 1775. 00 and now I have to wait 3-5 days for a refund on one of the 2 tickets purchased. Ovago was not willing to provide me with a future credit due the inconvenience. Wayne was rude, aggressive, and unprofessional during our call -the only thing this company cares about it making a commission off your airlines ticket. 30 mins after buying the new ticket both charges got my account and there's nothing I can do now but wait for a refund. Do not purchase their insurance go thru your airline company after the ticket is issued- it's way cheaper! This was the most stressful situation in my 23 years of international flying! DO NOT USE THIS COMPANY! I will also be reaching out to Priceline as well! Worst experience ever!

Terrible customer service and communication, and they straight up stole my money. My flight was cancelled, and despite months of fighting, they refused to issue a refund. A year later they reached out, out of the blue, to say they paid me back. This is the worst company I've interacted with, in any capacity.