On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OptiContacts Reviews Summary
OptiContacts has a rating of 2.1 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OptiContacts most frequently mention customer service, processing fee and free shipping. OptiContacts ranks 29th among Contact Lenses sites.
We monitor reviews for authenticity
I have never in my entire life dealt with such a misleading and manipulative company. Im looking at my receipt that I placed when I ordered my contacts and it says theres a $7.95 shipping fee. Ok, fairly normal, right? Well I get my contacts today and I look at this receipt and it shows a $37 handling charge. Plus the $8 shipping charge! So these what seemed to be cheap contact lenses do not turn out to be so great afterall.
Since their website says that there is a full refund policy I say fine just refund me everything and Ill send it all back. Well after asking about 3 times (they talk over you and say just the right thing to confuse you about whether youre getting a FULL refund or just a full product refund (sneaky)) theyre still going to keep the $45 and refuse to make it right one way or another whether it be refunding just the handling charges that were not on my original receipt or refunding everything for a return. But no they say they absolutely will not and that enough people are happy that it doesnt matter if some people are not unhappy.
Samantha who most definitely is not really named Samantha, was probably the most vile human being Ive ever spoken to and I live in South Florida, so lets just say thats pretty bad. After complaining about the $45 shipping and handling fee, she said she would be more than happy to send me a revised receipt with the one penny handling charge and raise the price of the contacts. I just could not believe my ears at this point and had to get off the phone. I have never in my entire life, and I am an attorney who practices in consumer law and deals with slime ball companies all day long, dealt with anything even remotely close to this.
I never thought Id consuder suing someone over $45, but they cant keep getting away with this.
The best online ordering and customer service I have ever received. I was very impressed with how smooth and fast the whole process was from start to end. I felt valued as a customer, given the lowest price online, and received my contacts in just two days with no shipping charge. I am going to be a lifetime customer of OptiContacts.
After getting my daughters yearly eye exam locally, she decided she wanted contacts this year, they quoted me over $50 per box for her lenses! And, just our luck she has different prescriptions in each eye, which requires me to order two boxes.
When I found this website, I was thrilled to get two boxes for less than the price that they were going to charge me for one!
The title says it all! Very grateful to have come upon OptiContacts.com many a year ago... Thank you for always coming through on my wife's contact lens needs!
I received my contacts fairly quickly with the basic shipping option. I checked several sites and they were the cheapest out of all of them! Seamless transaction and happy customer!
My first time shopping with OptiContacts, super low prices and quick shipping. And they retrieved my prescription from my eye doctor. Still had my prescription in 3 business days.
Thank you A+++ I will be back!
DO NOT TRUST THIS COMPANY. THEY ARE AN ABSOLUTELY SCAM. They first started off by telling me the contacts were not in stock. They made no indication of this when I ordered them but insisted that they would be on time for my departure abroad. They were not. I called them again, hoping that someone could help me but they didn't know any information of the order and insisted that it would arrive within the next 10 days. At this point, I accepted and decided that I could simply have a friend bring the contacts to me as he was coming to visit me in Brasil the following month. I waited and waited but the contacts never arrived. When I began emailing them, they posed as me to the United States Postal Service saying that I was dissatisfied with the delivery job despite the fact that the shipping code they gave wasn't in their system. I asked for a refund and they said they weren't responsible. THEY WILL STEAL YOUR MONEY AND BLAME THE POSTAL SERVICE.
Awesome price, fast delivery & great quality. I didnt know that the will get here so fast. I Love them!
Fast ordering and shipping process. Ordered the contacts Friday and received them by Monday afternoon with regular shipping selected. Will order here again.
Quick and accurate delivery. Very Very very satisfied. The prescription was uploaded and my contacts went out the same day.
Easy and simple to order! The cost is very affordable and the shipment is very fast! I have been getting contact s from this company for years and will continue to do so!
I am very happy with my contact purchase thru OptiContacts. I would purchase thru them again and recommend them.
Had a very easy time filling out the order, faxing the prescription, and navigating their website. Contacts were delivered quickly. Recommend them to anyone.
5 stars for being a cost effective alternative to buying from the optical store at one-half the price.
I ordered my contacts 4pm on Wednesday and had them on Saturday morning! Also was easy ordering process.
My contacts came a day early, yay! Also, the contacts themselves (acuvue oasys with hydraclear plus) feel great! I haven't had any issues and will continue to order.
Great service. Easy online processing. Convenient and quick delivery. Recommend highly. Quality
The contacts arrived very quickly. I was impressed with customer service. The ordering was very easy to complete for the first time.
That was easy! The whole process was easy: ordering, submitting my contact lens prescription, paying and receiving my contacts. The best part? The price! Cant beat it! Thank you so much!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account