Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of OptiContacts

OptiContacts

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OptiContacts?
grey stargrey stargrey stargrey stargrey star

OptiContacts Reviews Summary

OptiContacts has a rating of 2.1 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OptiContacts most frequently mention customer service, processing fee and free shipping. OptiContacts ranks 29th among Contact Lenses sites.

service
46
value
48
shipping
38
returns
25
quality
31

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Madelaine G.
Unfollow Madelaine G.
Share Review
Report Review

Not good at all
April 30, 2019

If you use this company to order your contacts and you need it right away won't happen, Day took 5 day to answer and seen like no body cares, who explain to me why I'm going to do without contacts.
Second he wants to charge me more to send my order separately, when is not my fault they don't have what I ordered. I really appreciate if from the beginning the website said outstuck or something like that, BUT NEVER HAPPENED... I don't recommend this site at all... AND I WILL NEVER USED THEM AGAIN.

Date of experience: April 30, 2019
Arizona
1 review
1 helpful vote
Follow Sheila C.
Unfollow Sheila C.
Share Review
Report Review

OPTICONTACT DOES NOTHING FOR THEIR CUSTOMERS! UPS CLAIMED TO HAVE DROPPED MY PACKAGE AT MY HOME BUT I NEVER RECIEVED IT WAITING ALL DAY FOR IT KNOWING THAT I AM BLIND I NEED MY CONTACTS PAYING EXTRA TO GET 1 BUS DAY SHIPPING! OPTI CONTACTS DOES NOT HONOR YOU ANOTHER SHIPMENT AT ALL NOT CARING ABOUT THEIR CUSTOMERS WHEN THE PACKAGE IS LOST! UNLIKE OTHER COMPANIES THAT WILL RESHIP IT TO YOU WITHOUT HESITATION! IVE BEEN GETTING THE RUN AROUND FOR WEEKS NOW FROM OPTI CONTACTS AND UPS GOING BACK AND FORTH ABOUT NOT RECIEVING EACH OTHERS CLAIM INFO! NEVER AGAIN WILL I ORDER FROM OPTI CONTACTS! DONT WASTE YOUR TIME HERE!

Date of experience: April 4, 2019
Texas
1 review
0 helpful votes
Follow Cindy D.
Unfollow Cindy D.
Share Review
Report Review

First time first time customer ordering from this company they messed up my prescription said Dr. did not respond now I'm stuck with $200 in useless contacts. No exchange offered and customer service rep was beyond rude! I have used lens.com but I would stay far away from this company! Service fee is a joke and they sent me an email with a discount code when I went to use it they said it did not apply to the lens price.

Date of experience: March 8, 2019
Virginia
2 reviews
0 helpful votes
Follow Doony M.
Unfollow Doony M.
Share Review
Report Review

I had ordered my contacts from another suplier only to find out they never had what I needed in stock. Ot only did Opticontacts have what I needed in stock, but I got it in less time then they told me. This will be my go to from now on. Thanks OC.

Date of experience: February 21, 2019
New York
3 reviews
2 helpful votes
Follow Rachel K.
Unfollow Rachel K.
Share Review
Report Review

The Best
February 22, 2019

They are the best place to shop. Quick ordering. Quick Shipping. Just overall such an easy quick process!

Date of experience: February 21, 2019
Kentucky
1 review
0 helpful votes
Follow Brian C.
Unfollow Brian C.
Share Review
Report Review

I am pleased.
February 18, 2019

First time ordering from your site. Best price I could find. I am very pleased with the speedy delivery and customer support.

Date of experience: February 16, 2019
Ohio
1 review
1 helpful vote
Follow LAKEISHA L.
Unfollow LAKEISHA L.
Share Review
Report Review

Fast Delivery!
February 4, 2019

It only took 3 business days for me to receive my order. I always order from here due to them having the lowest prices.

Date of experience: February 3, 2019
Texas
1 review
0 helpful votes
Follow Ivy H.
Unfollow Ivy H.
Share Review
Report Review

The customer service representative we spoke to over the phone was less than pleasant and it took a great deal of effort to receive a refund for expedited shipping that we were obviously owed. We won't be ordering again.

Date of experience: January 27, 2019
Texas
1 review
0 helpful votes
Follow Brandon D.
Unfollow Brandon D.
Share Review
Report Review

Thanks for providing a name brand for a fair price and the ground shipping was faster than expected.

Date of experience: January 19, 2019
Texas
2 reviews
0 helpful votes
Follow Ahmad N.
Unfollow Ahmad N.
Share Review
Report Review

Excellent Service
January 20, 2019
Updated review

I am extremely pleased with the service that I received. It was quite easy. My order was received in a timely manner.

Date of experience: January 18, 2019

Excellent Service
January 18, 2019
Previous review

The order was received in a timely manner. I am very please with the service was provided and I recommend OptiContacts to my friends.

Date of experience: January 18, 2019
Tennessee
1 review
0 helpful votes
Follow Brandy R.
Unfollow Brandy R.
Share Review
Report Review

I didnt have to do anything but order. The customer service took care of all the leg work. It was a all around great experience

Date of experience: January 16, 2019
Ohio
1 review
0 helpful votes
Follow jamie m.
Unfollow jamie m.
Share Review
Report Review

Lenses order
January 16, 2019

Ordering was easy, shipping was fast and product was exactly what we needed. Overall a very good experience.

Date of experience: January 14, 2019
Texas
1 review
0 helpful votes
Follow Sheila h.
Unfollow Sheila h.
Share Review
Report Review

Awesome service
January 8, 2019

The best cheapest place to get name brand contacts. Came in the mail very quickly. I will use them again.

Date of experience: January 7, 2019
New Mexico
1 review
0 helpful votes
Follow Allen B.
Unfollow Allen B.
Share Review
Report Review

I can finally see!
December 30, 2018

A little confusion during check out not knowing if the order went through so I had to call and get 2 charges credited back into my account. Overall pretty good

Date of experience: December 30, 2018
District of Columbia
1 review
0 helpful votes
Follow Tony F.
Unfollow Tony F.
Share Review
Report Review

Bait and Switch
December 26, 2018

The Free Glasses deal has fine print that make it not such a deal.
Normal processing fee: $2.00 with promo processing fee: $9.95
Normal shipping USPS: $6.00 with promo shipping USPS: $8.95
USPS charges the same... why are they marking it up! Why is processing more?
You think it is a good deal... it is bait and switch... very unethical!

Date of experience: December 26, 2018
California
3 reviews
0 helpful votes
Follow J C.
Unfollow J C.
Share Review
Report Review

TERRIBLE COMPANY. TERRIBLE SERVICE.
They sent me an offer for a 50% off gift certificate good to purchase anything on their site.
I bought the gift certificate and then bought the contact lenses.
They then canceled my order because I got too good a deal. They called me to tell me that their site should not have accepted my purchase.

Date of experience: December 21, 2018
Colorado
1 review
0 helpful votes
Follow Shannon M.
Unfollow Shannon M.
Share Review
Report Review

Thank you for promptly getting my prescription from my dr and sending my contacts out quickly! I will continue to order from your company!

Date of experience: December 17, 2018
California
1 review
0 helpful votes
Follow Jecories W.
Unfollow Jecories W.
Share Review
Report Review

Highest Rating possible
December 14, 2018

The price of my contacts was discounted; which means I saved money. The ease of exploring and selecting my contact prescription couldn't have been easier. The shipment of contacts was quick with good quality secure packaging. I received my contacts in less than a week!

Date of experience: December 13, 2018
California
1 review
0 helpful votes
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

Thank you
December 10, 2018

Good price. I have been wearing Acuvue two contacts for well over 20 years and him please to order these contacts from Opti contacts. I have ordered from them a number of times now and have always received what I ordered.

Date of experience: December 9, 2018
Texas
1 review
0 helpful votes
Follow Kristie M.
Unfollow Kristie M.
Share Review
Report Review

Great great great
November 28, 2018

It came quickly... the order was correct... and the price was amazing. I couldn't be happier... their customer service is excellent although this order I didn't have to talk to them

Date of experience: November 27, 2018