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OptiContacts has a rating of 2.1 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OptiContacts most frequently mention customer service, processing fee and free shipping. OptiContacts ranks 29th among Contact Lenses sites.
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If you use this company to order your contacts and you need it right away won't happen, Day took 5 day to answer and seen like no body cares, who explain to me why I'm going to do without contacts.
Second he wants to charge me more to send my order separately, when is not my fault they don't have what I ordered. I really appreciate if from the beginning the website said outstuck or something like that, BUT NEVER HAPPENED... I don't recommend this site at all... AND I WILL NEVER USED THEM AGAIN.
OPTICONTACT DOES NOTHING FOR THEIR CUSTOMERS! UPS CLAIMED TO HAVE DROPPED MY PACKAGE AT MY HOME BUT I NEVER RECIEVED IT WAITING ALL DAY FOR IT KNOWING THAT I AM BLIND I NEED MY CONTACTS PAYING EXTRA TO GET 1 BUS DAY SHIPPING! OPTI CONTACTS DOES NOT HONOR YOU ANOTHER SHIPMENT AT ALL NOT CARING ABOUT THEIR CUSTOMERS WHEN THE PACKAGE IS LOST! UNLIKE OTHER COMPANIES THAT WILL RESHIP IT TO YOU WITHOUT HESITATION! IVE BEEN GETTING THE RUN AROUND FOR WEEKS NOW FROM OPTI CONTACTS AND UPS GOING BACK AND FORTH ABOUT NOT RECIEVING EACH OTHERS CLAIM INFO! NEVER AGAIN WILL I ORDER FROM OPTI CONTACTS! DONT WASTE YOUR TIME HERE!
First time first time customer ordering from this company they messed up my prescription said Dr. did not respond now I'm stuck with $200 in useless contacts. No exchange offered and customer service rep was beyond rude! I have used lens.com but I would stay far away from this company! Service fee is a joke and they sent me an email with a discount code when I went to use it they said it did not apply to the lens price.
I had ordered my contacts from another suplier only to find out they never had what I needed in stock. Ot only did Opticontacts have what I needed in stock, but I got it in less time then they told me. This will be my go to from now on. Thanks OC.
First time ordering from your site. Best price I could find. I am very pleased with the speedy delivery and customer support.
It only took 3 business days for me to receive my order. I always order from here due to them having the lowest prices.
The customer service representative we spoke to over the phone was less than pleasant and it took a great deal of effort to receive a refund for expedited shipping that we were obviously owed. We won't be ordering again.
Thanks for providing a name brand for a fair price and the ground shipping was faster than expected.
I am extremely pleased with the service that I received. It was quite easy. My order was received in a timely manner.
The order was received in a timely manner. I am very please with the service was provided and I recommend OptiContacts to my friends.
I didnt have to do anything but order. The customer service took care of all the leg work. It was a all around great experience
Ordering was easy, shipping was fast and product was exactly what we needed. Overall a very good experience.
The best cheapest place to get name brand contacts. Came in the mail very quickly. I will use them again.
A little confusion during check out not knowing if the order went through so I had to call and get 2 charges credited back into my account. Overall pretty good
The Free Glasses deal has fine print that make it not such a deal.
Normal processing fee: $2.00 with promo processing fee: $9.95
Normal shipping USPS: $6.00 with promo shipping USPS: $8.95
USPS charges the same... why are they marking it up! Why is processing more?
You think it is a good deal... it is bait and switch... very unethical!
TERRIBLE COMPANY. TERRIBLE SERVICE.
They sent me an offer for a 50% off gift certificate good to purchase anything on their site.
I bought the gift certificate and then bought the contact lenses.
They then canceled my order because I got too good a deal. They called me to tell me that their site should not have accepted my purchase.
Thank you for promptly getting my prescription from my dr and sending my contacts out quickly! I will continue to order from your company!
The price of my contacts was discounted; which means I saved money. The ease of exploring and selecting my contact prescription couldn't have been easier. The shipment of contacts was quick with good quality secure packaging. I received my contacts in less than a week!
Good price. I have been wearing Acuvue two contacts for well over 20 years and him please to order these contacts from Opti contacts. I have ordered from them a number of times now and have always received what I ordered.
It came quickly... the order was correct... and the price was amazing. I couldn't be happier... their customer service is excellent although this order I didn't have to talk to them
Answer: They refuse to waive or refund. For me it was not disclosed until shipped.
Answer: Hi Angie, Thanks for your inquiry. At the moment we accept payment via debit or credit Visa, MasterCard, Discovery and AmEx or via Paypal. We apologize for any inconvenience. Should you have any additional questions, please do not hesitate to call our customer service helpline at 1-888-678-4201 Mon-Fri 10am-6pm EST for further assistance. Thanks!
Answer: This company is unethical. I ordered 2 weeks ago and still have not received. They assured me they would be here 2 days ago.
Answer: Good Luck with that! They lie and say there is a rebate and then when you ask for it they say it is already expired!
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