I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Absolutely horrible horrible scam company. Been waiting a year and a half for a refund that probably will never come.
They lied to me and scammed me out of my flight in the first place.
Told me I could reschedule it at any time and to call back and they "cancelled" my ticket and not to worry.
Then when I called to rebook they said I never called in the first place and I no showed for my flight.
Next. Lufthansa the airline allowed all flights to be re booked or refunded due to Corona.
2 months I called everyday back and forth to Opodo and Lufthansa. Opodo made no attempt to contact Lufthansa to rebook me.
Finally I got fed up and bought a new ticket with klm to get home to Canada from Norway.
For the next year and a half I've fought to get my refund back. Lufthansa confirmed Opodo has the funds. Opodo string me along for many months. Then out of no where charged their story to my refund have being already sent to my account.
Which in fact is a lie. And NEVER happened.
This is also confirmed to by a lie by my bank.
OH and I top of that I bought insurance on my ticket. And guess what. Insurance bought through Opodo is also a scam. They wouldn't honour my insurance on my ticket either!
Absolute joke. NEVERRRR buy from Opodo or Edreams.
Might as well take a stack of cash and light it on fire.
If I could give minus numbers I would. PLEASE PLEASE AVOID THIS BOOKING AGENT. It is just not worth the money. I booked a flight that was cancelled and 8 months on I am still waiting for the refund. I even contacted the airline who told me they had refunded opodo but opodo still insist they don't have the money and are refusing to pay it back.
I just don't know what to do, please do not use these people they are rip off merchants and frauds, avoid like the plague.
Insane just Run... if you are on this site now just LEAVE go to Expedia and get a flight there or the airline company website or any other site. These Fukers made my enter my card and loaded then they said my bank didn't accept the payment sk I tried again and same thing. Just to find out they actually charged a $154 fee each time I tied. Stealing over $300 from me and I didn't even get the flight I was trying to book. And then I read the reviews and I'm glad It didn't get the flight because who knows what more they could have done. Went on Expedia and found something a little more expensive but comfortable and I was given a number I can actually call when I finished booking. Shocker the charges for using a card was only about $50. THEY LITERALLY SHOULD BE SHOT DOWN. Don't know why skyscanner even displays them. We'll you've been warned. Fly safe.
Oh I emailed them.and ofcourse no response.
Paid for Opodo to book us in. Entered all the details on their web site as they offered a check in service. However, checked with Ryanair for the boarding cards, as Opodo say they will send the boarding cards 8 hours before the flight. They have failed to add my details to the checkin service that we paid for. I only found out this because I wanted to add some additional baggage from Ryanair. Do not use this company the support on the web chat is a joke, they just post the same message and don't answer the questions.
Website is very poor. Trying to get you to sign up for many extras while going through the checkout.
Opodo then billed me, 2 months after a flight for 'Apodo Prime' £59.99 when I never signed up for it. Luckily my bank flagged this as a fraudulent transaction and stopped the payment. I now have to wait for a new card from my bank and it has been cancelled. My advice is steer well clear from this company!
UPDATE: Took them to the Small Claims Court, and they did not respond apart from asking for bank account details to pay me but nothing happened for almost 2 weeks. And last Sunday I made a request to the court to make a CCJ. Guess what, they settled the whole amount plus interest and the court application fee. And the best part is that I did it myself, all online via the money claims service website. It took about 2 months. So don't waste your time, get online and make claim to the small claims court.
Paid for a return flight ticket on 13/10/2021 to fly on 10/11/2021. Tried to check-in online on the evening of 09/11/2021 but couldn't because the airlines' website wouldn't recognise the reference number opodo provided, contacted customer services via their app, they kept me waiting for a very long time and suddenly received an email saying the airline cancelled my flight and offered me a rescheduling or a refund and I opted for refund. 4 months on (15/03/2022) and nothing heard, contacted them today and now they are saying the flight was changed and the ticket was non-refundable therefore the airline didn't allow them to refund.
All in all, a very dishonest way of conning people out of their money.
Just stay away from this lot. They are now a none UK / Spanish company (bought by eDreams apparently) and not in the ATOL. And we all know what that means.
What is it the UK authorities waiting to ban this scrupulous outfit from trading in the UK?
Also, please read the which magazine's article "Why you shouldn't book with Opodo?".
[1:47 pm, 26/06/2022] Tristan Moffat Personal: No wonder Opodo doesn't allow people to write reviews on their Facebook page, censors comments and hides their google reviews etc. Look at how many people on Opodos Facebook posts are liking their posts with angry faces in protest. In short this is because Opodo should not be keeping 20% "excess fees" for people who have had their flights cancelled by airline operators like British Airways as Opodo did with mine. This is totally immoral and unethical and is a practice you should give up immediately if you don't want to keep upsetting people to the point, they never want to use you ever again and are telling all of their friends never to use Opodo. Absolutely disgusting, profiteering and awful practice from Opodo. Opodo just ignore complaints and send generic responses back to genuine complaints. AVOID THIS COMPANY!
I had my flight cancelled by BA days after booking it and Opodo kept £191.74 excess fee for mediation. I had my flight cancelled by BA and I had to pay nearly two hundred pounds for the pleasure, how is that fair.
Now they are just ignoring me. I will mount a legal challenge and be contacting national press to spread the word about what corrupt and quite frankly morally bankrupt operation this is. They just don't care!
To be honest, its not the money, it is the principle of the matter here. This is simply not fair or right!
SCAM ALRET: DO NOT BOOK THROUGH THEM. They will lure you showing that this a cheap holiday later not refund the money at all. I have been waiting for the refund since months.the agents saying back of house will contact me but there is no such communication. Its all a scam. Sending me emails that the refund has been processed on the contrary nothing is done
Resuming: A SCAM! Don't ever trust Opodo. I did one booking of two flights with them and they only confirmed the inbound flight. Spent hours chatting with their customer service which is terrible by the way, and they tried to make it my fault with some excuse my card was declined and then one of the flights was sold out. My first card was declined and then I booked again with a different card that was accepted! If it was accepted means their system accepted the purchase for those flights as those flights being available. If there was a fault it would be their system as it accepted the payment for a flight that allegedly didn't exist. This is of course a lie because it is two days later and the flight is still available to purchase on other websites! So I'm trying to get a full refund for both flights and they only want to refund me one of them. So in other words they want to refund half of my purchase that they accepted and confirmed (have an email as proof). Am I supposed to walk to Egypt and just use my outbound flight from there?! OPODO IS A SCAM. Stay away from them and eDreams. Find other options. I will open a credit card dispute through my bank.
I was promised on your website during the booking journey that I will be able to add baggage after checkout. Which didn't happen as no option and your chat agent said they cannot do, also airline do not allow you to. In addition the seats I booked costed 220 aed but were canceled by airline however you will refund me only 74 aed. Too much mess and broken promises. Not sure how you give such a bad first experience to customers. Now I need to pay for seats again, and book baggage separately. Don't use!
I got a ticket from Zürich to Athens for May 2022 and paid an extra 19 € per person to have a changeable ticket. I have also bought the OPODO prime. I always checked my account to see if the ticket changeable is and my OPODO account showed me always that I can change my travel time one day before the departure time. However, two days before the departure suddenly the OPODO showed me that I cannot change it anymore online and I need to call them. They told me that the ticket is not changeable. How is this possible? The ticket I paid extra to make it changeable and three days before departure time they told me that it is changeable but as I wanted to change the date, OPODO did not allow me. They made mistake and did not take responsibility for their mistake. I lost about 600 € due to the mistake of OPODO and they do not refund my money or do not offer me any other ticket.
I wouldn't recommend them to no one.
An absolute joke. Customer service they can barely speak english from I don't know what country.
I got more then 7 months and still waiting for a refund of about £50.
They said that they are receiving the money in instalments from the airline and that why is taking that long.
Didn't I pay in 1 go when I bought the ticket?
Where them money go?
I need to wait until the retirement to get my money back.
AN ABSOLUTE FAKING JOKE. USELESS.
I tried to book a flight with Opodo.
The booking seemed to fail; no notifications, no booking reference - NOTHING.
But... I still got charged for the cost of the flight.
As I had no booking number, I couldn't contact Opodo AT ALL and neither could I cancel the flight.
I will NEVER use them again.
Opodo is a company which steals your money. I booked a ticket through them and gave me the booking reference with confirmation on the ticket. The next day I called the travel agency for the flight, they informed me that the ticket is cancelled. I didn't cancel the ticket at all. On Opodo website, it shows that the booking is confirmed, but on the original website of the flight, it shows there is no booking as it is cancelled.
Ive never known customer service like it, in fact its none existent. I will not be using them again, this is before the holiday.
Simply cant check in for our boarding passes, whats lies ahead doesnt bare thinking about.
Appalling customer service - informed us multiple times our flight (Budapest to UK) had been cancelled (so we booked with another carrier) only to find out it had not and opodo wanted nothing to do with it even though they openly admitted they made a mistake - they then told us to cancel our other flight and to date have refused to pay the cancellation fee. Still dealing with customer services who just do not want to know. They take your money but no ownership of the travel arrangements. Please avoid at all costs. Having checked their T&C your contract is not with them its with the carrier and they play no part (even if they tell you a flight has been cancelled, when it has not)
Lufthansa fligths from Munich to Berlin and back were booked via oPoDO but soon cancelled. OPoDO hotline stated that flights will go despite the app info. At the airport we had to buy new tickets at a much higher price. Either this fraud is intented or they are not knowing what they do.
Still waiting 2 years on for refund of return flights Edinburgh to Belfast. Save yourself some money, time and effort... deal with another company, NOT OPODO. Not worth it
I booked a flight to rome and back for two and they declined the flight there and confirmed the flight back which is not just bizzare but extremly frustrating i try my upmost to get in touch with opodo as they had already take the money out of my account however i could not at all get in touch with them no phone number, email nothing only a txtbot service which took all of 2 hours wait time and turned out to be really useless we eventually got a refund on our outbound flight however they did not give us the full amount this company is a complete shammbles and con people out of money do NOT use them
Opodo took a payment from us for flight tickets without booking our plane tickets, they let us know the flight was cancelled and that the booking didn't go through, yet they still proceeded to take the full payment. We thus lays for plane tickets and never received any
