I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
I bought air ticket for £815 from Opodo, biggest mistake ever. The Airline cancelled the flights, Opodo asked if I wanted a refund of credits. I took the credits, booked a new flight, thought all was well. Never received a new flight, had to re-book with the Airline direct. I was constantly on the chat service, only way to reach anyone, most of the operators don't have a clue, just seem to hit random copy and paste answers, then pass you on to a special team or expert team, then say they will get back within 24 hours by email, no one ever contacts. You go back on the chat, then it gets escalated for another 48 hours, then 72 hours, back to 24 hours you end up going up and down the escalator and merry go around. Then you realise you have been scammed and will never get your flight or money back. The company should be closed down as fraudsters. Don't E-Dream of using them.
I purchased on March 2020 5 tickets on Opodo - cost 1324, 48 euros. Today on March 5,2022: I got 150 euros. They said the airline company (KLM) has not refunded the 1010 euros and Opodo is till waiting for KLM to refund them. What a shame! I purchased with Opodo and it's Opodo who should refund me my money (in the middle of a pandemic) - Not the airline company!
I give ZERO star to OPOPDO. Never buy with them!
I book fly ticket on 17/08/21 and i…
I book fly ticket on 17/08/21 and i canceled it on the same time and date and I called them on the same time they told me I should get refund with in 7 working days and in the same time on the email they send it could be between 3-6 month,
On the app i remind them or requested so many times I asked them what happens to my refund it was only Maching answering or replying my text, I called few days ago the Pearson on the phone was not even a where of my situation in the end after all this Time he said I should receive Emil regards the issue not even refund, until today 03/03/22 I am waiting for my money, never use them they are rubbish and they based in India
Long story short. Booked a flight with Opodo. Covid messed up my plans as UK gov decided to implement more travel restrictions. Called Opodo they said pay £50 and we can change the date for another time. I paid. Next day still no change notification from Opodo and my original flight was in 48 hours time. I called back. Lady said I must pay another £200 and that's why they haven't changed the flight.
Oh nice, so I must call Opodo to find out. Not they call me to tell me what's happening. Good customer service.
Lady then told me I can get a full refund of the booking and the extra £50 they scammed me of.
Fine, so I cancelled it for a full refund.
I waited 2 months. Called the airline directly saying how long will it take to authorise refund. Airline said 15 working days, then the agent can refund you.
Ya right!
I called Opodo, they said the opposite 'the airline has not authorised the refund and we are waiting for them to authorise'.
But when you call the airline they still stick to their 15 working days response. Which means Opodo is lying and have their own agenda with their refunds.
On top of that, they are impossible to get hold of. Which makes it even worse.
They don't reply to any of my emails either. I opened a resolver account to complain against them which didn't help. Resolver even said they will escalate it to the CEO Dana Dunne. Haha what a joke. As if the CEO gives a s***!.
So now I've had to escalate this on a legal basis because I have no other choice but too. Otherwise I could be waiting for this refund until 2025.
DO NOT USE THIS COMPANY WHATSOEVER. THEY ARE CROOKS AND GIVE 0 F's ABOUT THEIR CUSTOMERS!
Don't use Opodo for Ski transfer in France. They offer the service then seem to outsource it to a limo company in the US, and also the contact for the service from Opodo is in the US. I booked two taxies from Grenobe to La La PLagne and back. Neither showed up and I spent 4 hours on a call with Opodo to try and find out if the return taxi was going to happen. They could give me no assurances but a load of false promises right up until the moment (the night before an early start) when they cancelled it. That was a week ago I'm still waiting for my refund. I submitted a complaint and heard nothing, except a weird note saying this was not personal. My point to them that they had no way or resources to provide this service and should not offer it. I'll never use this lot again for anything.
I want to rebook my ticket against voucher. Since the last 15 days my husband is trying to rebook the tickets but every time they give answer after waiting for minimum 1hr and give the same reply that we will be called or send email to update within 48 to 72hrs. But no one calling and no email that we get regarding it. They just delay it till the weekend and then at the weekend they get reason that due to weekend can't reach the air line. I have no patience now. I really don't want to recommend opodo to anyone. Even I don't want to give any star rating.
There was an error so they couldn't finish my booking but still charged my card. The problem is that it is impossible to contact them without a booking reference number. What a $#*!ty service! Never use them, it's a scam
Bottom line up front: Don't use them. Their customer service is non-existent.
I booked a trip with Opodo *******772) in January 2022. I clicked pay, reasonably happy with the cost. When the money left my account it had gone up by over £70 from what I'd accepted paying. I called and the individual on the phone was powerless to do anything, didn't really listen to what I was saying and couldn't pass me onto someone who could help.
After an hour of my time had been wasted, I was told that the quickest way to deal with it would be to log a complaint online (case ******* for anyone from Opodo who may read this). I logged the complaint and heard nothing back, but emailed a couple more times to explain that I wanted this dealt with before I went on holiday.
After hearing nothing for two weeks, whilst still on holiday, I got in touch again and spoke to someone online. Again, he was completely useless, despite starting the conversation with "I'll do whatever needs to be done to help". He informed me that it takes 21 days to respond to a complaint. Why I wasn't told this on the phone, after my complaint was logged or in response to my numerous emails, I don't know.
So, here we are... 21 days later. I'm unsure how it is so difficult to speak to someone who actually knows what they're talking about. When you purchase "Prime" you are meant to have the best customer service possible; I cannot imagine what it'd be like for anyone who hadn't purchased Prime.
In summary, the £70 wasn't a great issue. But, the fact that I have wasted so much time, thought about this throughout my holiday, been lied to and still haven't got a response is an issue. I would never use them again as they do not value their customers and are, quite frankly, useless.
I was in process of buying a ticket and was charged £290 for it, but confirmation never arrived (so I had to eventually buy my ticket elsewhere). Since I didnt receive a confirmation number, I am unable to process anything onine or get to a human agent (you need enter your booking code). Its now been sex weeks, money has been taken, but no ticket nor do I have the ability to speak to anyone about it. Not sure what to do or how to proceed.
Giving them 1 star is toooooo much. WORSE ever company, 2 years after cancelling my flight they have not given me my refund. Customer service is awful.
They take my money and never received the tickets. No support. Thiefs! Stay away! This b... s must be blocked to operate anymore by the authorities! Sue them immediately because there is no way to talk with them if you have a claim.
If you are a traveler don't use opodo for anything. There is no way you can change or cancel your flight, they will steal money from your account pretending you subscribe to opodo prime.
They hang you for hours on the phone without anwsering, no emails are provided. Totally scam. Run away from them!
The worst customers service. 11 times I was promised a reply whether my reservation can or can not be changed. The company ignores all the requests and question in most horrible way. My phone number was blocked from calling and chat service replied in the same "copy paste" answers promising multiple times the exact time they would come back to me with answer. They never did. 11 times they failed their promise. I even spoke with supervisors which did nothing but empty promises.
I had an accident and had to cancel our flights as I need to go to hospital after seriously burning my hand. The insurance company said get a cancellation invoice from Opodo - our fliights are tomorrow - I have spent the last 5 days calling them to notify them of the cancellation and I have been on hold for 3 hours plus each day and told to call them the next day as there is a computer glitch. I only want a cancellation invoice, but you can't reach anyone and thier bot is useless - so I have spent 15 hours this week on hold listening to their terrible music and getting no where. Booking with them was the worst decision I have ever made. I saved £50 booking via them versus another company but they have given me a £1000 headache and may cost me £2700. 00 in flight tickets as we are not even able to tell them about the cancellation as you can't reach them. Someone else could even book our seats - but they will just be empty. Terrible experience and waste time. Never again.
WARNING never book anything with opodo/edreams they are the biggest scammers thieves liars out there you can never contact them once they have your money and you will never get refunded when airline cancel flights if you are thinking of using opodo/edreams please listen to my advice and NEVER USE THEM i lost my money
If there was below a zero, I would have done so. The reason I'm sharing this is first to warn anyone to buy through Opodo to think twice as it seems this one is just another Con and all they care about is money.
Customer service that if it exist is shameful and no care what so ever. Your calls will be answered in some room in India where I'm sure they slave humans and pay them as little as it could possibly be. Please avoid using it under any circumstances
I opened an account with them for 2 days trial, then after i decided to cancel the account, i still receive promo emails + they tried 6 times to charge my credit card. Where is the GDPR? Why they use our personal data without our consent? Why we cant talk to anyone on their chat(?) service? This looks pure scam
Don't book with Opodo; they are a scam.
Don't book with Opodo. They are a scam. They attract people with law fares, but once you book, your money is gone. If your flight is ever cancelled, you will not get your money back or be allowed to reschedule. And this is what they'll tell you: the fault is with the airline. If you call or write to them the second time, they won't answer you ever again and so, your money is gone. Don't say you weren't warned. They are the reason why I won't do business in the United Kingdom. They lack prudence.
I found a flight to Gambia last December 2020 through travel agent Opodo and, since they're a large popular European travel agent, I trusted them. Wrong decision! Even though they were generally efficient in replying and telling me that my 3rd January flight was cancelled due to Covid, the refund situation has been terrible!
They're almost impossible to contact or to speak to anyone in person and you get redirected to 'frequently asked questions' or to your account which confidently stated that my refund might be an unacceptable 4 to 6 months to process.
So in July after seven months I contacted my airline Air Maroc directly who told me that they had actually made the ticket refund to Opodo in May! I then spent a morning going through a very convoluted process to contact Opodo and eventually got through to an Indian call centre where the man admitted that Air Maroc had indeed made the ticket refund to Opodo but they had conveniently not passed it on to me! Eventually it did arrive in my account but was £50 less than I originally paid.
Maybe they could justify this by the change in Euro / pound exchange rates but to be honest I couldn't be bothered trying to chase it after all that!
They are not a member of ABTA, ATOL or any other regulator so do not trust these unscrupulous cowboys!
