I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
WORST AIRLINE AGENCY EVER!
I raised a refund request with Opodo on 19-11-20 for my tickets with Qatar Airways. It has been more than 8 months now and I am yet to get my refund. I have been calling the support team ever since. All I hear from them is that my case has been escalated and that Opodo has not got any response from Qatar. Qatar airways on the other has confirmed that they haven't got any request from Opodo.
Opodo is a SHAM.
GO FOR OPODO FOR CHEAP SERVICE... NEVER FOR CHEAP FLIGHTS.
No user -friendly way of getting back our money, either in £ or in services, from Opodo although they will have got our money back from BA due to pre-paid flight cancellation (12 months on), They sent us a "thank you " voucher for £20 that we can redeem online(who would book with them post Covid?), but the £400 plus we paid for a flights - to redeem our credit, we have to ring them and - surprise surprise - no-one answers
AVOID-SCAM ARTISTS
Told us flights were cancelled, we opted refund instead of alternative flights and made different travel plans.
Said our refund was in process - Got an email from Airline for the supposed cancelled flight! They said Opodo requested new flights for us a week later despite NO CONSENT FROM US AND AFTER WE ALREADY REQUESTED REFUND OPTION.
Called them over 2 hours, very rude staff cut the phone off me and told me because they reinstated, no refund will be given! Reported to my bank and Travel Ombudsman for support otherwise 2K loss! UNBELIEVABLE
I purchased flights to Scotland from Opodo and I haven't even received a receipt or confirmation (but the money has of course gone from my account)! Because I have no confirmation I have no booking reference and can't even get help from customer service. Going round in loops with the chat bot. They've basically just taken my money and not given me the flights I've paid for. I fly in a month and considering having to repurchase the tickets from the airline. Never use this company. Will be suing and reporting to the police if I don't hear from them.
TERRIBLE. Do not book through them. A flight was cancelled due to covid ans they are trying to refuse me my refund. The customer service sounds good on the phone, and then they say their "team" will call you back—they don't call back! SCAM.
They enrolled me in Opomo Prime even though I clicked NO. Then they told me I can cancel online through my account. But I don't have an account with them! Now I have to deal with my credit card company to get my money back for an unauthorized transaction!
Opodo service is really bad, once you need something to be solved.
I got 'kicked out' of the queue twice when queuing to chat to an operator online, I made the same query twice and my chat was deactivated twice. The same thing happened to me weeks ago with Opodo online chat.
Since the online chat bot couldn't solve my problem and when transferred to a human assistant, regardless of how long I wait, I never get a response, I tried to sort my issue online or via the app. When I couldn't, I wanted to make a phone call which was really difficult as well, since very hard to find a valid contact for Opodo, had to go through all of my emails as there is no contact available on the website.
Ironically, the phone call automated message states I can manage my bookings on the website. On website, the only options when I click on manage my bookings are:
• Booking documentation
• Invoice
• Passenger details
• Additional Services (nothing to do with booking changes, rather hotels, transfers, etc.)
When I try it via the app, the only options are:
• Resend the confirmation email
• Request an invoice
So clearly there is no option for me to request any changes at all regarding the booking itself (only to change my own passenger details or ask for confirmation documents).
I then tried the phone service – I could only find a valid contact for Opodo after going through all of my emails, as there is no contact available on the website or the app.
1st Phone conversation:
In order to use my Flexible Product (i. E. being able to change my trip without extra fees until 24h preceding the original booking, which I paid extra for) I would have to decide on new date which I have no idea when it would be, since that will depend on restrictions changing in countries, and not my own choice. When I explain this, the operator told me I have up to 60 days to fly again which is "plenty of days"… But since it's not up to me but up to Covid-19 restrictions changing, I do not know if I will be able to fly again within 60 days…?
2nd Phone conversation:
I called again, since I couldn't solve this online, and asked to be passed on to the team that changes the bookings. I explained the situation again and this operator at least tried to check if I could get an open ticket – i. E., being able to use the value I've already paid, but with no certain date of travel. After a while he got back to me stating that Opodo can't give me an open ticket according to airline policy (TAP). This sounds very suspicious (not putting in question the operator, which were clearly saying what they were told, and they were extremely helpful), or best case scenario terrible company policy towards costumers. The reason I say this is because my other travel agent (that thankfully I got instead of Opodo, for my new returning trip after easyjet cancelled one of my flights), allows me to re-use the amount of my trip (booked with TAP also) within a whole year!
Besides all this, in both calls, they've asked me about both of my flights (naturally, I had booked a trip to destination and a return trip). I explained I have received a message from Opodo themselves informing that the return trip has been cancelled by easyjet and that the message said "as your travel agent, Opodo is requesting a refund on your behalf". But upon this phone conversation the operator told me Opodo hasn't even made a refund request yet. They did it on this call - again, the operator was very helpful, I am extremely displeased about the company itself specificaly. The operator then informed me that even if I decided on a date to travel within 60 days, because one of my trips (the return one) was cancelled by the airline this made me ineligible to use the Flexible Product – which, again, I had paid extra for.
Do not recommend Opodo. Zero Stars.
People please be careful with this company. I rent the car using their website and they forgot added in reminders and emails that I have to bring proof of address. My booking has been cancelled and I lost money. On Customer Care told me that they have standard email for all suppliers and they don't added others requirements. Bad contact, hidden information in small letters. NEVER AGAIN THIS WEBSITE AND THEIR SERVICE! Lost money, lost time and nervous.
Been waiting on line to be transferred to the change department after my flight was cancelled with virgin. Three hours been waiting to be connected but so busy they are that they have no time to be contacted to their customers. PLEASE DO NOT BUY ANY SORT OF SERVICE WITH OPODO it is a Rubbish company with 3rd class customer service. PLEASE BE AWARE. Please AVOID THEM PLEASE AVOID THEM… PLEASE AVOID THEM…. PLEASE DONT WASTE YOUR MONEY AT THIS RUBBISH AND DISGUSTING COMPANY. Please SPEND YOUR MONEY WISELY THAN SPENDING IT WITH THEM. PLEASE DONT WASTE YOUR MONEY
Terrible company. Just avoid!
No refund after almost 1 year. No communication with customers. No progress in the refund process. I am shocked with the way they are doing it.
DO NOT USE THIS APP
DO NOT USE THIS APP
DO NOT USE THIS APP
They are making a fraud, taking money from accounts as long time they have a card detailed without using the app
HORRIBLE HORRIBLE HORRIBLE
NEVER NEVER book with opodo. The biggest scammers out there. I have been trying to get my refund since December 2020. The airline also confirmed to both me and opodo that the money was refunded via charge back as early as September 2020. After a lot of chats, emails they just keep pushing and don't pay back. You will be sent from pillar to post. Also not available by phone. They don't solve anything. Outrageous company.
This is the very worst company to deal with. No refunds provided and no terms and conditions provided prior to purchase. They do not provide the customer with the information they need to make a booking. They took payment from a debit card, happily, and then sent an email (post-purchase) to inform me a credit card with £2500+ limit was necessary to complete the booking. No refund possible for the debit card purchase and no way of knowing this in advance.
This people booked my flight in a day where there's no flight. They're forcing me to fly on different date and airport. Now they want me to fly from another airport 200km away by adding $50. Ask for refund and they said they'll refund in 120 days. This people ruined my whole trip and vacation. Fraud guys...
I booked and paid for March 2020 flights to India in January 2020. These were cancelled. Cancelled. I am still waiting for refund after many emails and calls.
This happened again in December 2020 with flights to Iraq. I am still waiting for refund.
Most of their advertised numbers are fake and their customer service reps lie about refunds being processed.
Unethical. Dishonest. A truly crokked business.
My flight was cancelled İstanbul ordu 2th of February and they don't pay my money back. The costumersevice is terrible. If you know the flight is cancelled why don't you pay that money back Opodo? Turkish Airlines give you that money to pay me! Never again here
We booked a flight and hotel to London for June last year. Flight was cancelled due to Covid but trying to find a contact number for them was really difficult. Eventually contacted them and they said they would refund our payment within 90 days. After several more calls we eventually got some of the money back. They told us they were waiting for the airline to refund them. Fast forward to February and we still hadn't got our money- they then told us we would have to contact the airline ourselves.
They don't keep you informed of any progress and getting through to them is a nightmare- avoid OPODO at all costs!
I made 2x one letter spelling mistakes on a booking for 7 people flying Manchester to Miami. Opodo will not help and the airlines BA Virgin can't because booked through agent. Not due to travel until December but very worried, been trying for 5 weeks to find out how to solve this. Understand there will be a fee, happy to pay it, but have no way to do it.
I booked flexible ticket through opodo prime. On my return journey the airline postponed the flight twice on scheduled date. But, opodo instead of helping me they charged me with penalty twice (£320+£320). Every time i call them to rebook they pretended like they are in contact with airline to rebook the ticket. But, that was their tactic to frustrate me to force me to pay penalty. Many days were wasted in waiting and i finally paid penalty twice. Once i returned back, i filed formal complaint, they opened a case to investigate but they never replied even after i sent many follow up emails and waited for a month. Absolute scammers. I will avoid next time, also advice others to avoid booking through this company.
Thieves. Fraudsters. Illegitimate company.
Took my money. Refusing to provide the refund. I booked my flight over a year and two months ago and been requesting a refund for 10 months.
The airline told me they had sent the refund to Opodo and Opodo keep saying the same thing "request you to wait we've contacted the airline". I have been onto them every week. They have no intention of giving a refund ever.
Awful experience.
