I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Please avoid this unprofessional company rude staff they cancelled my flight and holding my money since 4 months when I phone them they put me on hold please avoid
I bought my ticket via Opodo. The flight company cancelled the flight, and I received an e-mail and a call from the Flight company to inform me. Problem is, in the Website of Opodo the flight was confirmed till the end. In the website of course I couldn't do anything as long as the flight is confirmed; So I called the Customer service (they didn't know about the cancellation), then began a long story including multiple calls for reimbursement claim: send us this, confirm this, tell us this. At the End they told me that my request is registered and that I have to wait till 6 Months to be refunded
I had a very bad experience with opodo service.
I had 2 flights booked via Opodo service.
It was two connection flights from Lahore(Pakistan) to Dubai (UAE) and from Dubai (UAE) to Kyiv (Ukraine).
When my flight on 15 February (Sunday)from Lahore to Dubai was delayed for 11 hours and I was not able to catch my next flight from Dubai to Kyiv, Opodo customer service was not able to help me with rebooking (flight from Dubai to Kyiv) as the working hours of opodo hotline service were only from Monday till Friday. So I was not able to contact them on Sunday concerning my next flight rebooking and my money for a next flight from Dubai to Lahore were lost/wasted.
Opodo didn't assist me on time with my flight rebooking.
My flight was cancelled on june20 and I am still waiting for refund even after 9 month. Service are really poor -- whenever i call them they escalate my case but didn't do anything. Believe me, don't use this company
2020 was a difficult year - I get that. I also get that we need to be more tolerant when dealing with the travel industry - but despite all of that I can think of very few positives from my dealings with Opodo.
Our flights were cancelled by the airline, it happens - but I had to make so many calls before I finally spoke to someone that actually did anything... despite so many promises.
When we did finally get a refund we only received the cost that Opodo had paid the airline (and eventually our insurance). They refused to refund anything else saying that they were on-line services and were not refundable... We were prepared to accept that some admin costs might not be refunded, but included amongst the various on-line services they refused to refund was the cost for our baggage to go on the flight that never happened!
We have finally given up chasing them as the stress/hassle is not worth it - so have written this off and moved on.
One things for sure, Opodo will never darken our door again - There are so many more companies deserving of everyone's business
They are looting money.
Hidden charges
Worst customer service
Every time asking money even they did the wrong or cancelled the flight.
F*** this site they are scammer don't use this site and customer service pathetic.
I will never use Opodo again, at every opportunity they take excess money off you when Change booking particularly in these difficult COVID times. You are better off booking direct with the airline. Prime membership offers you no benefit and the Indian phone call staff have a script aimed at being very apologetic but intent in making life as difficult as possible. My on line management booking is inaccessible because it is stuck on a previous enquiry and not updated. The couple travelling with us requested a 26 December booking but got a 26th January booking meaning they were travelling back before they left. There is much more - never, never again. I will post this review elsewhere as well to ensure others don't get caught by Opodo's money grabbing policy
If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up to 3 months for me to receive it. 3 months later I still haven't received it and opodo have removed their phone number so the only way of the contacting them is the almost useless online bot. After writing to them a couple of times, I ended up having to file a money claim through the courts to get my refund as what they were doing was illegal. Even that didn't work and only received the refund once a bailiff was sent round to their office to collect it. It took 8 months, numerous phone calls and court forms, and a lot of stress for me to get my refund. I regret ever using Opodo and advise against even considering using them.
DO NOT TRUST THIS COMPANY
LIARS SND THIEVES
We canceled with the notice period and these thieves still took my money. The customer service is a joke.
PLEASE BE CAREFUL WITH THIS COMPANY
No customer service, do not give back your money, cancel for any reason insurance a complete waste of time
Part of my flight was cancelled made my own way to LHR. Was told ticket needed reissuing by Opodo who then told me after 30 mins on the phone airline changed flight so they have to reissue. No one could tell me why it was being reissued and both companys (Qatar/Opodo) wanted to charge me again for a ticket I had aready paid for? Ended paying but by this time missed flight. NEVER AGAIN still trying to find out who, if anyone has my money.
AVOID! No customer contact number, hidden terms and conditions, terrible experience. Will never use or be ripped off by Opodo again.
I WISH I had read reviews first... Bad, Bad, BAD!
Please do not use, terrible company, will not issue refunds, zero customer service, not even deserving of 1 star.
The worst. They charge me for their stupid Opodo Prime without me registering for it. They have failed to also refund my money for a cancelled flight. These guys are the worst.
BSOLUTE SCAM
This is the worst travel organisation I've ever experienced. I bought a ticket on Opodo, paid for it (have the receipt) but never received my ticket as the confirmation email said I needed to check in on the airport. When I was at the airport to check in, my Opodo booking wasn't recognized and they didn't let me on the plane. They said this happens a lot with this organisation. So I had to buy a last minute ticket from Transavia for a ridiculous amount and it made me almost miss my flight. The same thing happened on the way back. I tried to reach them many times but they don't have proper customer service: you cannot reach them by phone and they don't even have an email address. They only have some sort of ridiculous robot chat box that doesn't understand a word you say. I requested a refund through this "robot" and then months later I received an email saying I don't get a refund because apparently my plane left and I wasn't on it. It was a no-reply email address with no alternative email address or contact details so I haven't been able to tell them that I WAS ON THE PLANE but not in my original seat because their stupid organisation screwed up by not confirming the booking so I had to buy a new ticket to get a new seat. I still haven't been able to reach them since. This joke cost me a lot of money and didn't give me anything other than stress. It is an ABSOLUTE SCAM - DON'T BUY YOUR TICKETS HERE or you get screwed over like I was
I've been waiting 175 days for a refund and I'm still waiting. Contacting customer services is a nightmare, they can't/won't do anything to assist further and I've been lied to numerous times in regards to my refund status.
I would recommend that you never use Opodo and book direct with the airline, because if something goes wrong they're a nightmare to deal with and you're left stuck in the middle
With immediate effect, this company must be closed down.
Opodo has NO intention to pay anybody's refund whatsoever.
OPODO HAS BEEN STRATEGISING AND LYING TO US ALL, AND GIVING US THE RUN AROUND. We are all wasting our time.
IT IS TIME TO TAKE ACTION - YOU WILL NOT BE GETTING YOUR MONEY BACK FROM OPODO, AS REQUIRED UNDER THE LAW, AND YOUR CONTRACT.
LET'S GET OPODO SHUT DOWN AND OUT OF BUSINESS AND BANKRUPT. THEIR DIRECTORS AND SHAREHOLDERS DO NOT DESERVE ANY MORE TICKET SALES.
OPODO HAVE STOLEN OUR MONEY. THIS IS THEFT AND FRAUD AND THEY ARE BREACHING CONSUMER RIGHT'S LAW.
AMONGST OTHER THINGS, THEY PALM ACTIONS OFF ON TO INTERNAL DEPARTMENTS WHICH DO NOT EXIST AND WHICH YOU CANNOT CONTACT YOURSELF.
THEY CREATE HURDLES TO MAKE IS IMPOSSIBLE TO GET YOUR MONEY BACK.
Does anybody know of any UK law firms that will act on our behalf and take them to court?
Does anybody know of any travel regulators who will do something?
Background:
-Opodo have been refusing to refund me for cancelled flights due to Covid-19.
-Initially promised in March 2020 a refund within 90 days.
-After no monies received in 90 days, and then a further 25 days in which I was asked to wait, and then some, it transpired Opodo had never even initiated any refund with the airline in the first place.
-After further failed promises and delays, airline apparently issued a travel voucher which was never requested. A cash refund was requested from Opodo from the outset.
-Airline now saying there is nothing they need to do for this to be turned into a cash refund and it is an Opodo problem to refund me.
-Opodo claiming it is an airline problem and that the airline needs to refund Opodo.
-Airline refuses to discuss with me as passenger as their contractual relationship is with Opodo, not the passenger.
-Opodo will not liaise with airline.
-Opodo have misrepresented the situation many times, communicated knowingly false information, used delay tactics and have no intention to pay.
-An abundance of failed promises and delays, hurdles and excuses, making it impossible to get refund.
-My wife is a pregnant woman and this is causing her significant stress, ill health and anxiety.
AVOID AVOID AVOID AVOID AVOID AVOID OPODO AT ALL COSTS.
DO NOT USE THIS COMPANY EVER AGAIN. ESPECIALLY IN THESE TUMULTUOUS TIMES.
DO NOT WASTE YOUR TIME AND MONEY.
LET'S SEE THEM GO BANKRUPT FOR WHAT THEY HAVE DONE TO THOUSANDS OF PEOPLE.
Any positive reviews on this website cannot be true.
I have in writing I will be given full refund. Waited months was finally given partial refund. I have it in writing from Mr Goel. He agreed to give my full refund. That's the only reason I cancelled. I am getting no answer as to the failings of this company. It looks like these frauds their lack of professionalism, lies, rudeness and hesitancy to give back monies owed have come to UK from India to harm the British public. They should be closed down immediately.
Took a whole year to get a refund for a cancelled flight. Tried to tell us that because only the inbound flight was cancelled they would not refund the outward bound flight although there was no way to get home. ( Go figure)
Absolutely shocking service pass you from pillar to post and try to confuse issues.
Opodo received fill refund from airline within two weeks but then took them a whole year to refund us.
Don't waste your money it is not worth it. Not sure how they are still trading or why large airlines deal with these people as surely it's damaging for them to be associated with this poor excuse of a business who scam and rip people off.
DO NOT BOOK WITH OPODO
It's a tragedy that I have to actually give Opodo 1 star by default.
5 Months I waited for a refund after multiple lines of attempted contact. They seemingly operate outside of the law.
Opodo will duck and dodge you and withhold your money. Then charge you £160 for a £600 refund without any forewarning or contact for consent.
Ironic that they're charging you an 'admin fee' when the customer service is non existent. Where does this money go I wonder.
DO NOT BOOK WITH OPODO
