I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
I booked 2 times with Opodo because they offered flights no-one else had available. Both times they then were not able to confirm the flights and tried to sell another connection with crazy layovers and at higher cost than other agencies.
I received an Email asking to call as soon as possible. After waiting for what seems an eternity the agent does not properly speak the language I wanted (German) and was not allowed to switch to Englisch (although clearly an Indian person, who I assume speaks English). There is no way to manage your booking online or send an email to Opodo - only calls.
After cancelling the flight I asked for a cancelation confirmation so I can safely book somehwere else. It was promised to be sent within (24!) hours - that was 48h before the flight. Of course I received no confirmation, instead I received further emails prompting me to check-in for the flight I did not want.
So I call again, again wait in line, again speak to an Indian agent (this time I request an English speaking Agent). They promise to send me the cancellation confirmation - it takes another 5h to be sent.
In the email it says, the refund will take 10 days - of course that did not happen. 21 days later I call again, wait in line again for 12 minutes! The agent tells me that there is refund for 1(not both) flights pending. I protest, that I cancelled both flights, so he puts in into the waiting line for another 10 mintues.
The refund still has not been transfered. I guess I will need to call again.
Two times almost the exact same situation - it seems like this is a strandard practice there. Selling flights, that they don't have. Collecting money without delivering service, delaying refunds all the while making customers call and wait in line (no email, no online tool) just to talk to unqualified service agents.
NEVER AGAIN OPODO
Na alle slechte reviews te lezen, had ik de hoop om mijn 3000 euro aan geannuleerde vluchten, terug te krijgen stilaan opgegeven. Maar na 1 telefoontje, na 40 min in wacht, kreeg ik een heel vriendelijke vrouw aan de lijn die mij beloofde het geld zo snel mogelijk terug te storten. En inderdaad na 9 dagen, was de laatste cent terug op mijn creditcard gestort... dus ik begrijp niet vanwaar al die slechte reacties
This is the worst service I ever received. I will never again do a business with you Opodo. I booked a holiday in march due to Covid19 we were unable to go I am still waiting for our money back!
134 days later...
This is a joint review for both Emirates and Opodo. Both companies are in my opinion as bar as each other and don't care about their customers once they have their money.
Myself and my husband both key workers, myself and staff nurse for nhs and my husband a supermarket supervisor were in Australia in March when we received an email from Emirates to say our return flight was cancelled sorry for any inconvenience. This inconvenience being stuck on the other side of the world with not suggestion of them giving is any support to get back to the UK. No contact number given, no email address and not one email from opodo about this cancellation. Our flight was Emirates airline but booked through opodo. Which I will never do again.
We then spent the next week on the phone to Emirates and opodo. To get through to anyone took hours. Sometimes 6+ hours, listening to the most irritating songs for this long certainly did no good for our mental well being.
When we eventually got through to both companies we would the be told by emirates it had nothing to do with Emirates or be told by opodo it had nothing to do with them to contact Emirates instead. The frustration of this was awful. We couldn't get anyone anywhere to help us. We continued to get passed from pillar to post.
By this point the British government had made an announcement that airlines were to allow passengers to transfer to other operating airlines for little to no fee. Again another day waiting for Emirates to answer their phone. Explained this to Emirates and how qatar were currently the only airline operating for us to get home. Emirates uselessly stated that they would allow us to transfer to any airline but for POLITICAL reasons would not allow us to transfer onto a qatar airline flight. This is absolutely ridiculous. They care no amount at all for their customers safety and well being. We were desperate to get home safely. And with every phone call and day passing we got more and more frustrated, upset and scared. Both opodo and emirates have proven to be absolutely useless and their customer service skills are terrible. Once they have your money they could not care less.
We eventually managed to get a flight home which we had to pay full for.
So on the 2nd April we phoned opodo again to start the refund process. At this stage we were informed by opodo that Emirates have stated 90 days will be the wait for any sort of refund. So then began the wait for 90 days.
We are now at day 133. We have since contacted Emirates who say again it's upto opodo. We have also contacted opodo on a couple of occasions, one of which we were told within 3 days we would receive an update of our refund. I was reassured this would definitely happen. SHOCK. No update within 3 days. So another phone call. Yet no further forward as they say they can't do anything until they hear from Emirates.
So currently myself and my husband and £1500 out of pocket as we had to get our own flight home organised. If it had been upto opodo and emirates we would still be stuck in Australia with no accommodation, no money and no wages.
I would advise everyone to avoid both of these companies unless you want to be out of pocket and feel very unsafe on your holiday.
I dread to think how much longer we have to wait for any sort of contact or refund. But 90 days is now 133 days so let's see.
Absolutely useless terrible companies
EMIRATES and OPODO
Never trust this company to rent a car.
We rented a car on opodo website through global company for one week. At the desk we find that our bank card will not be accepted. Three other families were in the same situation the same hour! Right! At The Same time.
For which reason: your card is a debit card, not a credit card to pay the insurance that we already paid online. We have used the same debit card to reserve this car online and it was accepted with no problem but at the desk they refuse. Global company and opodo didn't accept to refund our money. Because of this we lost 190€ with no car.
To appreciate our trip and forget this episode we rented a car with a professional company. So I really don't recommend global company to rent.
I will never ever use Opodo again. We purchased our family holiday package and paid an extra 10% amount to 'cancel for any reasons'. Opodo rescheduled our flight at the last minute to different dates. We tried to cancel. Opodo didn't let that happen either. Our full money got stuck. Zero communication. Very pathetic customer service. Opodo tried best to keep our money. But after 5 months of fight, we managed to receive our full amount back BUT only through filing a case via bank. Luckily we used credit card otherwise we would have lost all of our money.
Never, never, never make my mistake of booking with Opodo.
Long story short. My flight was cancelled in early May. I contacted the airline straight away and they confirmed that they were happy to issue a full refund instantly. They advised that they need Opodo to instruct them to refund me because I booked via Opodo.
Firstly, there is no way to contact Opodo on email or to raise a complaint(and don't fall for their feedback link - it does not let you submit a complain - instead it sends you to your booking).
Secondly, it takes over an hour to get through to Opodo on the phone. After several attempts, I managed to speak with their rep. They called the airline and confirmed the refund. They even sent me an email saying that the refund if confirmed and would be made within 90 days.
90 days passed. No refund. I called Opodo again. They told me this time that they cannot make a refund because this was not authorised by the airline. This is simply a lie because I know from the airline directly that they have authorised it(and because Opodo had confirmed that themselves via email).
I tried raising a complaint - not possible. I am now advised by their agent that my refund request is being raised to their"seniors". 95 days down the line, i'm still waiting...
Please, done make my mistake of trying to save 20 pounds by booking through Opodo. It costed me so much more in my time. Book directly with airlines.
This company is disgusting. I will never ever book a ticket trought this company again. They are scam. They are fraud. Don't ever click on there site. Pay 10 pound or euro more, but don't buy a ticket trough Opodo.
I have had my flight canceled and opodo have had the funds from my carrier. They asked for my bank details on the 14th of July and I still haven't had the money transferred. They say that the bank details are not correct, however having checked with my bank they have confirm the details are correct and that they can see no attempt at payment. I have spent 3 hours on the phone, and been promised a call back twice within 24 hours. No call has come!
I can only assume that Opodo are withholding my funds deliberately - a policy?. This is illegal but none at opodo seems to care.
I booked a flight for April, it was cancelled by the airline and Opodo STILL has not refunded me. They say they are waiting for the airline to refund them first and keep sending me some random screenshot from them. What a joke.
It is August tomorrow and I have no idea if I will ever see my money again. Please do not use these guys, they are really hard if not impossible to reach, they are not honest. I regret ever booking with Opodo and will definitely not book with them again, does not matter if their price is cheaper.
Absolute criminal.
Have been calling hours and hours and wasting my time to update my tickets, which they changed.
Very poor customer service. Keeps telling you lies and says will call back, never does.
Someone call me back to sort this mess out on *******1327
Still waiting.
I have booked flights with Opodo the flights have been cancelled, I cannot contact the company. The only thing that there interested in is taking your money, no interest in customer service.
I wanted to cancel my flight and get my money back and as suggested used an Opodo app. Nothing happened! Didn't get any feedback or progress report. No one answered the hotline, no matter what time I called. Will not use it again and do not recommend it
Hello,
Let me start by saying that I'm totally disappointed with Opodo because:
1. My flight was officialy cancelled from Thursday and Opodo is wishing me today(Saturday), on the 'Manage booking' section "Congratulations, enjoy your trip"
2. I've requested a change of dates on my trip from Tuesday and on the app, at this very moment(Saturday), it's showing me that "the request is still processing", when my flight was suspened from Thursday.
3. Wizz Air emailed me twice to notify me about the cancellation. They told me to log on into my account and to choose a way to be refunded. When I logged on Wizz Air, they told me that if I booked my trip with an agency, the agency will act in my behalf. Now... I feel sorry that I didn't book this flight with Wizz Air directly because, by now, I would've had my refund.
I TRUSTED OPODO TO ACT IN MY BEHALF BUT THEY DIDN'T EVEN CONTACT ME TO TELL ME MY FLIGHT WAS CANCELLED. EVEN MORE, THEY'RE WISHING ME TO ENJOY MY TRIP. I CAN'T ENJOY MY TRIP, BECAUSE IT WAS CANCELLED. YOU ARE A JOKE
FIVE MONTHS waiting for the refund! 30+ calls! Lies and useless agents
I have NEVER experienced such a poor customer service as at this company! I had my flights cancelled and a refund APPROVED on the 7th of FEBRUARY. Until this day I received NOTHING!
I keep calling them constantly (approx. Every 5 days) since the Opodo's policy advices to reach out if the refund hasn't been processed within the 90 days. To just hear the same thing over and over "Wait 72 hours".
I am literally sick of this sentence by now. As I know it means nothing, cause nothing has ever happened after those 72 hours!. Until I call again to just hear the same empty promises.
Its unacceptable! I even had to call the airlines myself (as at first they were trying to lie and blame in on the airline). The airline though confirmed they processed the refund from their side between 1st and 7th of March!
So OPODO is holding the money and refusing to refund. And they keep trying to LIE to me every time, until I mention that I have an email confirmation about my refund being processed by the airline via BSP. Only after I mention this, they admit they received it, but its being held.
WHY! OPODO, CAN YOU REACT?!
And put me in touch with someone COMPETENT? Not the call centre agent who would just tell me to wait 72hours! I am gonna lose it if I hear it one more time!
I have been waiting for almost FIVE MONTHS! And called you 20+ times since the 90 days limit expired!
DO SOMETHING! Please!
You can't treat your customers with such disrespect!
Opodo refund short but £140!
Booked two flights from UK to US for 13/4/20. The airline was Norwegian Airlines who like most airlines cancelled all flights due to COVID-19. When eventually getting a reply from Opodo they said I needed to chase the airline for a refund voucher and not them!? Eventually after a lot of emails and tweets we received a refund 3 months later from Opodo. However it was short by £140. When challenged Opodo said this was for their search costs and process fees!
This isn't broken down in the payment process when buying online. I will definitely NOT be using Opodo again.
I booked a flight which was cancelled due to the pandemic. It took days to get through to them (all they have is a useless chat bot or phone line). After 4 days I finally got through to a real person, and then a few more hours to get through on the phone, and they said I'd be refunded within 30 days (though not the full amount I paid!). I t was bout £70 short what I paid, but that was better than losing the whole amount.
Three months later I still have no money back, no updates (the only thing I could find in the app said the refund was requested... not processing, or complete). No way to get in contact with them. Their chat bot either says the English customer service is not available. Or sticks you in a queue for an hour, kicks you off for timing out, and makes you restart all over again. No luck with phones either. Just look at their twitter comments - NOBODY can get through to them. Or if they do, they're spending 7+ hours on the phone to them. Some spending £100's just on the phone (tip - use Skype to call as it's free or cheaper).
I understand it's a difficult and busy time. But going months without being able to contact them, get any updates or get my money refunded is not acceptable. They are literally ignoring their customers who they owe lots of money to. I had 2 other flights cancelled (not booked through Opodo) and those were automatically refunded within a few days after requesting it. So why is it taking them months?
Gave up on getting my refund from them and put a claim in with my bank to reverse the charge. That was done within a few days after providing the evidence they requested, and refunded me the full amount that I'd paid (and was entitled to - even according to Opodo's terms).
Avoid at all costs. I will never use them ever again, and will go out my way to make sure others don't either.
Opodo have completely ignored my messages and when I have spoke several times to someone on the phone they have a complete lack of understanding the situation. I have tried to rebook my flight and when that has not worked I've requested a cancellation and refund... which they refuse to do! Also is the £326 that they took out of my account for no reason and now refuse to pay it back... what's with this company? A complete joke.
I booked flight Manchester Izmir with return. Turkish Airline send email about canceled flights. Tried to sort out with same Turkish Airline but different airport London to Izmir. Apodo agents all the time telling me there isn't flights, Turkish Airline cancelled flights. I rung up to Turkish Airlines because I have account with them, they telling that there is flights and all l need to do is go trough Opodo agent. Opodo agent tells me there isn't flight! I got booked hospital there l not traveling as a tourist.
Appaling customer service at Opodo and an absolute nightmare to deal with, if I could give less than one star I would. Our flight due on the 16th May has been cancelled due to Covid-19. We called Opodo to ask for a refund a week before. They sent us to talk to WizzAir and asked us to send them written proof that the company is cancelling the flight. We did that and I sent them (voa a recommended eDreams email contact) a screen grab of or the WizzAir's cancellation message and their recommandation to ask Opodo for the refund. I asked the Opodo agent if this was proof enough or if they need anything else, they said they need to check with the air line to confirm the cancellation, but they will log my refund request and get back to us. A week later there was no sign from them so we called again. Another Opodo agent said that only the outbound flight was loged for a refung not the inbound! Obviously, if we can't get to a destination we will not be returning from there either. This was all in the middle of a global pandemic and lockdown, all the agents just talked to me like they had no idea of what is happening. Eventually, we were told they will log our refund request for the return flight as well and get back to us in five days. Yet we have not heard from them, so we called again to ask for any sort of confirmation that our refund request in being processed. We talked to yet another Opodo agent, who told us the refund for outbound flight is being processed but the refund for the return flight is not loged. We explained the history of our other calls and conversations to the agent, to which he replied 'don't worry, your money is safe with us'... Obviously, this made me very worried indeed. Again I asked Opodo to send us some sort of email or confirmation of our refund request, again we were told they will be in touch in three days and again it has been two weeks with no sign from them. We never had any communication to reasure us that our refund request is being processed. The Opodo customer service number is a premium one and making all the calls to them has a cost of about £10/call. Evrey time we talk to an agent, they are unhelpful and seem to actively try and disuade us from requesting the refund by asking us to repeat the same message and information over and over and over again, without them taking any actions to solve the situation. This all looks like a SCAM, they took our money for a service that was never rendered. Needless to say I would never use or recommed them and our advice to anyone thinking of using them is: AVOID AVOID AVOID!
