I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Hello again, as I told you in my many many messages left, I will not drop the 184 euros that you owe me.
You should be ashamed to treat people like this.
I have paid luggage to go from Bordeaux to Sydney and wished your employee would have understood that when you travel you EXPECT your luggage of course to go to the final destination and not stop in China...
On top of that, you dare ask us to fix the issues and call the companies overseas when you know it's gonna cost A FORTUNE and I DO NOT ACCEPT TO PAY FOR YOUR MISTAKE AND I AM WAITING FOR THIS REFUND.
I am waiting for your answer. You guys have my personal details!
British Airways cancelled my flights due to Coronavirus. That's understandable and no problems about that.
However, Opodo just cashed in British Airways' refund and they are not giving it to the end customer, that is me. Absolute shambolic scam of a company! This is NOT acceptable!
Now, I need to have the legal system look into this matter.
Opodo is just trying to attempt to deceive the people, even though Lufthansa put Note on their system to refund my ticket because of Corona situation,
The call center employee which located in Indi to Egypt, tried to deceive me more than 5 times, each time with different reasons, until now after 6 hours on the phone with 2 notes from Lufthansa they refuse to refund, Lufthansa colleague told me your right is they accept clients wish as refund or voucher but mostly they try to refuse a refund.
Opodo is an un-trustable company and no respect for the clients.
My flight was cancelled by the airline a week before I was about to travel, Opodo never told me this, I only found out from internet searches. I called Opodo only to be on hold for over 2 hours, when I finally spoke to somebody, they told me they couldn't find an alternative flight so the whole booking needed to be cancelled. This was over 2 months ago and I still haven't received my refund. They still have my money, nearly £2000, and I've had no contact from them at all. I have tried calling only to be cut off, they don't respond to facebook messages or email. I am literally fuming with rage that this company can take your money and then end contact. TOTAL SCUMBAGS, DO NOT USE OPODO.
Booking Reference # *******498
I've spent three weeks trying to contact Opodo to no avail. Even when I finally have customer agent on the line they put me on hold again and then the line gets dropped. For all interested here are the emails of the three people in charge at this company:
CEO: Dana Dunne *******@edreamsodigeo.com
Chief Financial Officer: David Elizaga *******@edreamsodigeo.com
Chief Operating Officer: Gerrit Goedkoop *******@edreamsodigeo.com
Headquarters Address: 26-28 Hammersmith Grove, London, W6 7BA
Not that you get a response if you email them but I suppose it's the principle of the matter. But seriously, don't expect your money back.
Not in any way possible to get in touch with them. These guys are the crookiest among this sort of websites/firms!
Worst booking agent ive ever dealt with! After being on hold for three hours, the agent lied to me and got aggressive.
He advised to call virgin, knowing that they couldn't deal with my flight change. They ate very shady and when adding things like the free cancellation option to your booking, its only valid for a few days after booking- which means they just take your money with no refund, even though you paid to be able
To cancel.
The agents on the phone are rude and argumentative. The last man i spoke
To literally shouted at me after asking what their policy was just to get me off the phone.
I have the cancellation policy in writing which states i am eligible to change my
Flight however Opodo just lie their way through to get your money and care about nothing else.
I can only agree with the other reviewers. Opodo took the money and have passed none to the hotel (Palazzio Stern Venice). The hotel have gone over and above to give me feedback and Opodo have done nothing. They're keeping money that is clearly not theirs and will probably pocket the booking fee. There is no way to cancel the hotel as the on line tool refuses and states you must call in. I know Ryannair normally get bad press, but they actually refunded their part almost immediately WELL DONE RYANNAIR
Booking *******129
Waiting time is like hell and they don't solve your problem they ask me to tell the airline to get in touch with him I don't understand what they are getting paid for as they don't do there job properly I have already contacted the airline and they are ready to give full refund but this people really ridiculous and frustrated
It's impossible to reach them over the phone. Tried 5 times each time 50 minutes wait and answered saying they have a teachnical problem and can't hear me so just hung up on me.
Staff can't even speak any English.
NEVER AGAIN
I both a ticket from Kuala Lumpur to Phuket. Everything went perfect until I was trying to check it at the airport. They sold me ticket for different flight. No possibility to make a claim. Customer service pretending to do something. Business address virtual. Only sales is functioning. Online scam!
They are only good until they take your money. After that, god help if you have an issue. In my case the airline company made a change on the schedule, and speaking to customer service of Opodo was almost impossible, despite waiting over half an hour on queue.
The automated system goes to a loop, thee line cuts while you wait. Even after waiting 45 minutes, there is no guarantee that you will ever be helped.
Don't waste your time with them, especially if you value your hard earned money.
Dont book your ticket on opodo ever! Customer service is crap and unreliable! Waited an hour and a half to get through someone and once you got connected they pretended they couldnt hear you! Called 4 times with the same issue but no one was able to solve it! For Christ sake! Dont bother booking on here.
If you want to get less than what you pay for book Opodo!
Their customer service is not worth a nickle. When you call their number nobody picks up the phone. When you try to handle it via their internet site - they tell you to call a number and so it goes in circles.
I cannot recommend this platform to anyone. Should you however choose to use them anyways make sure to carefully read their conditions first. You are in for more bad surprises if you don't.
Please do yourself a favor and stay away from this booking site. The only way to contact them is to call their extremely expensive helpline with extremely long waiting times
I will never again buy ticket thru Opodo.
Website opodo.com advertised falsely flight from Belgrade to Las Vegas on March 10,2020 for 314.09 EUR that is equivalent to $345.00
To the end of reservation process they were showing this price 314.09 EUR. But in the end when I submitted payment I was charged 358.48 EUR that is equivalent to $394.00.
They cheated. I called them to ask for refund and they told me "We charged you 30.56 EUR our fee and Condor charged you 327.92 EUR. TOTAL: 358.48 EUR. They charged me 44.00 EUR more then they advertised. And that is $34 more then Condor advertise the same flight. They mislead me. They lied. When I called them they told me to contact Condor because Condor and that they have nothing to refund me. The women I spoke to, spoke broken English that was hard to understand. I will never ever again buy ticket from them or will ever recommend anyone to do it. It's a big scam. They took my 44 EUR and I will dispute charges and also report them to Better Business Bureau.
Opodo put my first name and surname the wrong way round on my airline tickets. I phoned them twice in addition to 4 emails but they took not an ounce of notice. I am convinced that both of my phone calls to their Asian-based call centre we're disconnected while the agent 'spoke to their supervisor'. I spoke to the airline concerned but they insisted that this issue was for Opodo to rectify.
A few weeks before the flight, Opodo sent me an urgent email telling me that the outward flight was not available on the specified day but I could travel the day after. I agreed to this but received no confirmation of this change so I assumed that this was yet another indication of their incompetence. I was right; no changes were made.
Eventually, I gave up hope of the situation being resolved and I flew with both my names on the airline tickets the wrong way round. Airline staff didn't notice anything and I successfully completed my flights.
Opodo are an utterly hopeless and incompetent company, especially when things need rectifying. I'm mystified why reputable flight search companies like Skyscanner include them in their website. I should, of course, have researched Opodo before I booked the flights through them. Naively, I assumed that a Skyscanner link was some guarantee. I usually book flights directly with the airline, something I will always do in the future.
HORRIFIC SERVICE
WOULD EVEN RATE ONE STAR, After having a flight cancelled only to find out by calling to get flight details I was told someone would contact me 72 hours. Had no response I called to change the flight 1 HOUR WAITING TIME EACH TIME. Travel agent then moved my flight home via singapore, I asked if this was safe for me to fly to as I am 12 weeks pregnant. I then found out this airport is second most dangerous to fly to with the coronovirus. I called Opodo to cancel as the stress of this all I wanted a refund which I paid an extra £130 to have CANCEL AT ANY TIME ANY REASON insurance to then be told it wasnt valid on cancelled flights! Ok fine but I had rebooked a flight so how was this not valid I had a scheduled flight! I have now been told I have to wait 90 days for a full refund 3 MONTHS! So I have paid all this money for what! SCAM SCAM SCAM
After reading all these reviews I felt incredibly stupid
Please to anyone who thinks to book with this company please do not they do not care about their customers at all
The representative Sunny needed to be repeatedly told what to do. We booked and paid for 5 Business Class tickets all with seat preferences and the confirmation has come through with 5 economy seats and no seat preference. We paid over the phone due to the amount involved and representative confirmed the seat preference for additional fees per passenger with us over the phone yesterday and lied to us over the phone today and said we paid for economy with no seat preference, even though the amount taken is for 5 business class seats. Later had to admit his mistake. With it being so difficult to get through to an Indian Call centre with limited english and background noise you really don't want to be lied to If it was someone else they may have been pressurised into accepting this fraud. The government needs to look into regulating these rogue operators.
Worst customer service ever, i have called them like a million times and every time they would say we will get back to you which they never did and i didnt even get my return for my flight ticket. I wouldnt recommend this to anyone
