I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
Important Things to Know:
Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
DON'T USE OPODO - you have been warned!
Don't use Opoda - go direct to the Airline - you have been warned.
Main reason.
1. Chat bots and Mobile apps means you never get to talk to anyone.
2. You will not get e refund if you book tickets and one of the tickets or flights is impacted by COVID lockdown, so others in the itinerary could not fly on linked flights.
3. You will wait a long time - like nearly years for a response or conclusion - they will not contact you even if the airline had given them a refund or issued an EMD - they do not tell you this.
4. They did not give me a refund because of COVID - as one of the flights was not impacted by COVID but was on one single itinerary.
5. Airline issues me with an EMD which was credit note - its says - Credit for Future USE - but Opoda replied that... and i quote "The flight ticket you have purchased is a non-refundable ticket as per the terms and conditions of the airline. For this reason, you are not entitled to a refund for your tickets"
So what is the point of the Future Travel Credit - i should be able to get refund since I have not used the Credit and been over 18 months since the original travel time...
Original flight was 28th Dec 2020
EMD with Credit for Future Flight was issued on 28th Jan 2021 -and i was told that this last for 12 months and then i can get a full refund.
Why is this a problem now Opodo - please come back to me?
In the meantime - DO NOT USE OPODO - you have been warned!
It's my second experience of this kind: I bought a ticket with priority option for a carry on up to 10 kg ( Eurowings) but on the issued boarding pass I belong to the group 2 and my carry on is not allowed on the flight, so I had to pay for it once again in the airport. I'm will publish this case in all review platforms about oppodo in the internet.
My credit card was charged for an Opodo Prime membership which I didn't want and which seems impossible to cancel.
Ils volent l'argent et vous font balader entre staff incompétents. Un nommé Khalid, est le pire…. Le soit disant chat est une blague!
If you consider booking air tickets *******@opodo website, THINK AGAIN! This company is a JOKE!. I booked tickets up to £1000+ on their website and unfortunately the flight was cancelled. At first I was notified that between 3-6 months I would be refunded. As a result, 6 months have passed, but I have still not received a penny. I contacted their customer service team, which felt like I was speaking to a computer, even though I was forwarded to an actual person. He said that it can be refunded within 30 days, as a result, 30 days have passed, and STILL NO REFUND. I contacted their customer service again, and was told to wait, again, for a reply within 72 hours from their escalation team. My patience is waring thin. £1000+ that I can't get back. I hope you will seriously reconsider if you have any any plans to book with Opodo.
Please do not book with this company, my flights were cancelled due to covid. I am still waiting for my refund over a year later. They have lied all along the way, my refund status keeps going back stages. It was we have sent your claim to airline. Now has gone back to processing your claim. They blame the airline but they have my money. Please they are thieves who steal from people. I will make it my life's mission to make sure people stop wasting their hard earned money on them. Please do not book through them
I'd just like to send you a huge SCREW YOU.
Your customer support is terrible.
Your company is terrible.
You've almost destroyed my business trip to France and holidays to USA twice in a row in two weeks by providing false information.
You told our flight to Lyon is cancelled by Brusseles Airlines, even though the flight actually happened and we've been declared as NO-SHOW and therefore couldn't travel back.
We had to book a train and new flights.
You told my tickets to Los Angeles are cancelled, are non-changeable and non-refundable, therefore I didn't know until the last minute if I'll have to cancel my dream holidays to USA.
Thanks god Turkish Airlines helped me and changed my cancelled tickets to new ones in 5 minutes in airport for free (even though you kept lieing to me that neither changes nor refunds are possible according to Turkish Airlines rules for my booking, despite my arguments).
You kept lieing to me in both cases, even though I tried to call you and write you at least 20 times.
Flight ticketing is a super responsible business, because plans and destinies of thousands of people depend on you.
And you're the most irresponsible company I have ever faced.
I hope you go bankrupt as soon as possible.
I made a booking to go to New Zealand and there was a misspelling on my first name just missing a y and my surname was put in where my middle name was I couldn't even change it these people wouldn't even give me a helping hand I just paid $1,300 return tickets it's funny because Air New Zealand they re corrected it right but at the end of the day Opodo could had just recorrect my name but they just wanted my $$$$ Don't use this Company
You really should be able to make minus ratings for no good low-down organisations like Opodo.
I made a same day cancellation for AUD$2500 in May, it is now September and they haven't refunded my money.
They use every avoidance technique in the book including no enabling you to speak with customer services and sending do not respond emails when you complain via mail. They will take any complaints and just sit on them and on your money.
DO NOT Book with them just don't do it, book directly with an airline or search for a reputable Agent.
This company deserves to disappear off there face of the Earth, I AM BY NO MEANS THE ONLY ONE, YOU HAVE BEEN WARNED!
Worst experience ever, booking a short break. Wrong date issued to me. Then said that is would take 72 hours to change. 72 hours later, nothing! Asked for refund, said hotel costs were non refundable, even though I had full insurance cover. Then said I could claim 80% back, less their charges (ongoing). Steer clear of these cowboys.
Please think twice to boom your flights or anything else on that website. My dad book his vacation through that website, not only that they are cancelled his flight back home but also they are not even trying to communicate. The customer service is the worst, I texted them 100 times, called them, nothing came back. This website is so confusing it should be illegal even to book anything with them.
Awful experience- missold a flight to Manchester that had already been cancelled. Airline says no money received and yet 9 months later opodo's awful customer service can only say they have requested a refund from the airline. Would never use them again. Never
OJO: FRAUDE! La empresa OPODO sacó el dinero de mi cuenta y me dejó esperando un reembolso desde el 23 de julio NUNCA LO HICIERON, TENGO QUE IR A LA POLICIA HACER UNA DENUNCIA.
NO COMPRES UN BOLETO DE AVIÓN AQUÍ
SCAMMERS! THE WORST TRAVEL AGENT WEBSITE- EVER
I had my trip booked and suddenly 2 days before the flight i tested positive for covid-19. First, i called and texted and sent more than 10 inquiries, paid more than 100euro worth of international calls, and every time i was told different information. Their agents are not knowledgeable about the policies and one senior agent had very poor communication manners. Avoid them at any cost! They want to oblige me to pay for airline penalty fee booking modification which i am eligible to get free of charge since i have covid-19! And adding to that their mediation fees+ fare difference fee, would go up to 300 euros in total! Which does not make sense AT ALL. I mean, i have covid! Its not like i have the choice not to change my flight!
Scam! Don't book with them! They didn't refund my airplane tickets after I had canceled the travel due to medical issues. They Cannot be contacted by email. You can « talk » with them only by chat. As you can see, on the receipt there is no mention such « ticket nonrefundable ». Although, they said that my ticket is nonrefundable, and they will not refund me the ticket.
Scammers!
Con company, be careful you don't click the wrong thing or they will sign you up for a £59.99 per annum service that you didn't ask for with no way of being refunded.
With regards to their service, they cancelled my flight to brazil, then offered me a replacement that would take 7 hours longer for the same cost.
Opoodo never again, one star too many
Opodo Prime amount 74.99 euros was deducted from my paypal account without my will and consent!
As part of my booking of a flight, I did not agree to pay 74.99 euros because no options were displayed for Opodo Prime, so the customer can choose or ignore his wishes. Everything happens behind the Opodo Process
This payment was not shown transparently during the booking and no strong customer authentication was required for this payment. The consumer can therefore only see the paid booking of a flight, but not the purchase of a paid "Opodo Prime" membership at the same time.
She also does not respond to emails or phone calls for confirmation of termination after 12 months
Never got a refund of my cancelled flight. The claim status even dissapeared from my account. I called Singapore Airlines to ask for a follow up, and after cheking my flight status, they confirmed nobody claimed for a refund and that my flight was "open".
Can we all report Opodo to the consumer protection of UK? They shouldn't be operating if they are scammers. I have just did it, and if we all do it we will be louder.
Thank you.
I have had the worst experience dealing with Opodo.
They are a bunch of SWINDLERS, FRAUDSTERS and CHARLATANS.
They expect me to wait 50 minutes before I can talk to an agent. They deduct 20% from the original payment for cancellation and they also tell me that I have to wait 3 months for a part payment refund. Yet they take less than 1 minute to take money from my account. They try to force me to download their app to see the progress of my refund. This is all unnecessary and totally unacceptable.
Please, Please avoid these charlatans at any cost, if you value your sanity.
Booked ticket for 3 times. Never confirmed. When I booked 3rd time. They sent me an email that price gone higher. I paid the difference, however after 1 week not received confirmed ticket. I called customer service and asked me to give me the any date any flight. Shockingly, they asked me to book again and pay for it again. A police complaint lodge against this company@ East London Police station. I had to threat them through a solicitor, got refund after 5 months. Do not use this bunch of scammers. Book directly to the airline. Little bit expensive but reliable.
