I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Opodo withdrawed 300€ from my account on tip of the ticket price and even after 4 month of calls (about 30 calls) never returned the money
You will loose your money booking with Opodo, try other trusted websites agencies! No proper customer service to help in case you need changes or guidance.
Worst experience ever if you need to change your booking, worst customer service ever. Please just don't use this service to buy tickets
We paid for XL extra legroom seats, however, on checking in on the flights the flight check in desk informed us that these seats has not been paid for and also been allocated to others. Tried to contact Opodo theo the app without ant success. Calling them from UK is a premium number so more costs without any results.
Will not use them again and will delete the App from my mobile.
AFTER A MONTH WHEN I ORDERED A TICKET FOR OPODO THEY WITHDRAW MONEY, WITH THIS CARD I BUY TICKETS ONLY FOR OPODO. SCAM. I propose to unite to hire lawyers and give these crooks in the teeth. There are a lot of such scammers, THEY HAVE NO WHERE TO EVEN CALL! THE MATTER IS NOT ABOUT MONEY, BUT TO PUNISH. *******@yahoo.com
Avoid this deceptive company and please pay attention to negative reviews. Upon having to cancel a planned family summer holiday in advance, Opodo assured me the airline would provide an open ticket voucher to the same value. Received email from Opodo confirming this open ticket. No offer of my legally entitled refund. I recently tried to rebook these flights for the summer and was refused. Opodo insisting that flights must be used before March 23. Have also learned that the airline do NOT even fly this route again until April 23.
I hope customers do their homework and avoid booking with Opodo & they are investigated for these practices.
Appalled Customer
I paid £480.23 for booking flight from Luton to Thessaloniki on Wizz air and return from Thessaloniki to Gatwick on easy jet. While I received receipt from the airlines only of £355.98. On top of that Wizz air charged me for £135 for check-in and my cabin bags. Also easy jet charged me £96 for my cabin bags and asked me to put it in luggage while they allowed other people to carry their bags which were bigger then mine in the cabin.
Don't book with these guys. The purpose of an intermediary is to improve the customer experience. Opdo has made my experience several times worse. And the "Prime" moniker? Prime mug!
I had a flight cancelled last Friday. After receiving a text and email from Lufthansa notifying me of the cancellation 3 hours before I was due to leave, I immediately called Opodo. Opodo explained that their system stated that the flight hadn't been cancelled and offered to book me on to the flight. THey were unable to (because it had been cancelled) and suggested I call the airline. After continuously getting an engaged tone with the UK's Lufhansa office, I called the head office in Germany - I was 75th in the queue. I then called the Irish office, who confirmed that the flight had been cancelled. After 2 separate calls Lufthansa (in Ireland) was able to check me out of the flight and offered me an alternative leaving 2 days later. I explained that this represented nealy 50% of the holiday and wasn't acceptable. Lufhansa referred me back to opodo - who once again tolds me that the flight wasn't cancelled. I invited Opodo to book me (and my wife and 4 children on to the flight). They couldn't because - guess what - it was cancelled! I asked them to provide me with a refund and they said that they would investigate and get back to me by email. I got an email 24 hours later explaining that I was ineligible for a refund because the flight went ahead as scheduled. Triple checking, I logged on to the Lufthansa website to confirm, once again that the flight had been cancelled.
I have spent the last week trying to get a refund. Opdo is still insisting that the flight went ahead as schedukled despite providing a screenshot from the Lufthansa website with a big cancelled banner against the flight - together with the email that Lufthansa sent.
The thing is that Lufthansa were awful. But Opdo has made the experience considerably more stressful. I will never book with Opodo again!
I booked flights and transfers through Opodo for a skiing holiday. The transfer to the airport was also booked through their website but I then discovered that it was their their agents Mozio who handle transfers. How did I discover this? Well, Mozio mistakenly cancelled one of the transfers and then tried to cancel the 2nd all without my knowledge or consent. Mozio hid behind the "computer says no" tactic, refusing to accept liability for their error and only offered a coupon for the original cost of the transfers which in the meantime had risen to twice the original booking price. Opodo would not assist- in fact they are similarly very difficult (and costly) to contact- and stated that I would have to deal with Mozio. Mozio did the same. This effectively cost me nearly £300 and they still refuse to to refund me the cash- insisting that the voucher must be used even though it was their error that led to the transfer being cancelled.
Appalling "service"- incredibly frustrating and stressful to try to get someone to talk to or to respond to emails- I will never book through this company ever again and would suggest that you look at their customer contact page - note £6 for just connecting you to an agent- and I was cut off thereby incurring a £6 charge for nothing. I have almost given up on recovering the £300. But maybe that is what they want me to do?
I'm sick and tired of trying to get my refund for 3 years now - this is ridiculous. Please don't use them to save yourself a lot of time and energy. I'm considering taking them to court.
Avoid these if possible zero support and really really really difficult to contact for any help whatsoever
OPODO /EDREAMS They are a bunch of scoundrels, I have been trying to get my money back since December 2021, a refund that never comes, calling them on the phone and waiting for hours is useless, they are well-structured thieves to keep people's money. Shame of company, scammer.
There are groups of people on Facebook, Instagram, twitter triying to get their money back like me and nothing!
Stop using them
In short: the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money back.
More details below:
I booked two return tickets to a Wizzair flight through Opodo. The flight was cancelled and Opodo informed me: "The airline has cancelled your flight. As your travel agent we have requested a cash refund on your behalf." I said, that's a shame to have the flights cancelled but at least I will get my money back... Little did I know!
This happened in July 2021.and the money is still not in! Of course, I spoke with their call center immediately after the cancelling about the refund and several times after (even sent an e-mail with all the details as they requested) and I was assured that the money will be transferred as "We are in phase "request pending airline authorisation", and it usually takes 3-6 months to get the airline/ Wizzair approval."
I checked with Wizzair and they confirmed the money have been transferred to Opodo on 31 September, 2021 (!), and in fact Opodo has requested Wizz credits and not cash.;)
So.the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money.
The next step would be hire a lawyer as it's also about the money - 600 EUR, but also the ethics.
P.S. Booking reference is *******217 in case anybody from Opodo is actually reading this. ;)
DON'T USE THIS SH@#TY SCAM COMPANY!
You will book tickets.
You will then try check in to your flight
WITHOUT ANY SUCCESS!
You will then try contacting "opodo"
WITHOUT ANY SUCCESS!
You will get stressed.
You might get hold of an actual person after communicating with a chat robot after a few threats.
They will tell u the flight has been cancelled.
You will contact the airline directly and they will have no idea wgat you are on about.
You will then have to book new tickets last minute at additional cost.
You will be offered a refund.
You won't receive anything or any further correspondence from "opodo" even though they said 3/7 working days.
You will then chat with your favourite chat robot for a few more hours.
You will be told a number of lies.
Like they need to wait 30 days to contact airline.
You will not hear anything from them until after the 30 days you contact them again.
You will be sent fake sincere emails of apologies with a number of excuses.
Like you are not eligible for a refund as the airline cancelled.
Or you flew on the flight according to there systems.
You will think u are smoking crack. Because you sure as he'll did not fly.
You will then give up with the lies and contact your bank to request a refund for services not received.
Your bank will temporarily refund the money.
2/3 months later your bank will notify you that the "opodo" SCUMBAG SCAMMERS have requested their payment.
You will be waisting loads of time and effort and you will be unnecessarily stressed for your efforts.
DO NOT USE "OPODO "!
THATS WHERE IM AT.
WHERE ARE YOU AT?
SOUND FAMILIAR?
I booked car for 16 days( 22 november till 8 December 2022)+full insurance. And when I arrived at the airport for pick up my car in front desk it turned out that my documents are wrong (I had debit card) and I can't pick up my car. All money company "opodo" took off 21 December when I was still on my way!
As a result I don't have a car and my money(including money for insurance)!
When I trying connect with company i always recived same answer "this is not in line with company policy" and after this answer blocked me!
I cancelled my flight ticket with a guranteed refund policy. They promised to refund within 3months, then 4 weeks and then ten days but never do it. It's been over 7 months now.
I bought a ticket in September 6th 2022 to travel on 30th November 2022 for £1344.15.
Due to health challenges I decided not to travel and change the date.
£687.91 TO CHANGE THE DATE
£477.79 CANCELLATION FEES
On 24th November 2022 a week to my travel date, Opodo sent me an email of my refund £866.36 to be in my account shortly
£477.79 suddenly disappeared into thin air with no explanation
What a wow customer service.
Without my request, they added me to their prime service. I canceled as soon as I saw the first charge, a month after joining. I did not ask for this service, I did not use it, and I did not intend to use it. They fraudulently obtained my credit information when I ordered a flight ticket. Stay away from this company.
Purchased a ticket from Brisbane to Melbourne flight JQ 563 of the 30/7/22
Booking DNHHWN
The flight was canceled by Jetstar which promptly refunded to their account the amount of aud220.22 the same day of the flight 30/7.
The first opodo assistant told me a lie saying that the flight company can get up to 4 months to refund them and it is not true as they have to refund within 7 to 10 days.
I have been waiting 2 months before to realize that something was wrong.
Contacted them again and they claim they haven't received the money.
Contacted jetstar that gave me the proof of the refund on their account (American Express xxxx xxxx xxxx 1007) and a cancelation/refund letter which is a legal document proving that the refund was processed on the same day of the flight departure (30/7) almost 4 months ago now.
After being cornered by this legal documentation they told me that the refund wasn't received on their end because of a balance error even if the letter proves they are wrong. I have sent several emails and called several times but no success,they keep saying the same thing or they copy paste answers that don't even match my previous email just to liquidate my email or they totally ignore the emails.
So if you don't want to find yourself in this situation do not buy from Edreams/Opodo as they are the same company.spend 20$ extra, will save you hundreds of hours of calls and emails and a lot of frustration
The worse service ever. In 2020, I bought 3 tickets of about £1000, the flight was cancelled. For a long time Opodo gave me 3 vouchers of 979.11 GBP with no expiration dates. Yestoday, I did try to buy a flight ticket from Opodo again, but the voucher code did not work. I have dowloaded their app and checked, unfortunately the vouchers expired. Terrible
