I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Chose my flight and entered my bank details but afterwards, looking at my bank statement, I found that they had overcharged me by £75. I have been calling and emailing them for about a month and they keep asking me to provide evidence if having been overcharged. Then they asked me to provide full bank details to refund me, including the 3 digits at the back of the card. I sought advise from the bank and I was advised never to disclose these information under any circumstances. They said that they couldn't refund me without this information. In the end I called my bank to sort it out after hours on the phone with these people. Rubbish company. WARNING: DO NOT USE. EVER.
Happy to take your money but unwilling to talk to you when something goes wrong. Don't book through these con artists!
Sent me an email saying my flight is cancelled, call this number urgently... 2 (charged for calls) and no answer. After an hour it auto hangs up.
Shame on you Opodo!
Made a reservation through Opodo 2 months ago. They recently emailed us telling one of our flights got cancelled! That's it! They didn't suggest any solutions! They just gave me their phone number *******291 that doesn't exist anymore!
Now I've been trying to contact them for 3 days... writing on their email, calling them 0*******866... music is playing, nobody's picking up the phone!
So what am I supposed to do with my flight? Are you going to change my flight now or get me a new one? Are you going to solve this problem?
I email opodo to ask why I had been charged £8 contact fee just to talk to them other cost of call £1.60 for 19 mins. Received email saying my inquiry would passed on to the relevant depart, a few days later another email listing a customer service number to ring ( the same I was charged £8 connection fee) or to go to there web site and go to the we want to hear from you. My god how thick can you get what was the point of writing a email in the first place to customer service if they are asking you to contact customer service.
This company is the worst! I booked with opodo (big mistake). On arival at the airport I was held at security with united airlines and asked many person questions that have absolutely no relevance to them and after 45 minutes they decided I was not allowed on my flight as I did not have a visa to enter America (it is not required as I was only passing threw transit). After showing this to them they still would not let me on my flight or allow me to cancel my flight. I called opodo to cancel and they told me I was marked as no show so are not able to refund my ticket! I have proof of being at the airport, I even had to book another flight from the airport for 2 hours later with a different airline as I already out of my home country. This is pathetic. I advise anyone booking with this company to re think the idea.
Booked with opodo to fly with thomson but had to cancel my flight thomson paid opodo on the 15th of November I contacted opodo on the 16th for my refund they said they had been given it & it will take 20 working dys I'm still waiting phoned them on the 14th of December they said i will get an email 24-48 hours phoned again tdy it's the 16th of December only to be told I will get an email in 72hours it's a piss take there quick to take your money but don't want to give it back in this dy & age it's just 1 click on a computer thomson paid opodo same dy I cancelled never again will I use them or even recommend them to any1...
I cancelled a flight following it being brought forward by 1 day. Thomas Cook refunded Opodo the same day. Opodo tells me it's 20 working days for a refund. 20 working days to do an electronic transfer of over £540! What a joke. Will never use them again.
Opodo confirmed our flights and then cancelled them without informing us, denying responsibility and hanging up on me 10 mins before check in after being on the phone with their call centre for an hour at the airport.
We arrived at the airport and the airline (Aer Lingus/British airways) said that our booking was voided by opodo although I was still receiving emails from Opodo and the airline insinuating that we were still on the flight (including an email stating check in was open), and the airline app still had us on the flight.
Called Opodo for an hour at the airport who said there was nothing they could do and that we would need to pay an extra £250 each one way ontop of the initial £220 for a flight to Dublin. I said that they need to contact the airline to resolve the situation, as we still had seats on the flights per the airline, which just needed to be confirmed by Opodo (as they had confirmed with us) to which they said they would do, put me on hold and then hung up with only 10 minutes remaining until the gate closed.
This is completely unacceptable and the airline informed us this has happened numerous times and I have since found many others who have had similar situations with Opodo. DO NOT USE OPODO.
Dear David L,
Thank you for posting your review here and giving us the opportunity to help you.
We have just sent you a private message in order to get your booking details.
Please kindly check and reply it.
Thank you.
Kind regards,
Ann Opodo
I booked a flight with opodo they sent me confirmation but reakised they only done one way baggage, so I phoned them the same day and they said my flights have been cancelled and they will refund my money within 7 days,
Sent emails one reply they will look into this sent another email no reply 8 days later I phoned them and they said it will be another 10 days before I get my money back, im waiting for a supervisor to get back to me,
So if I never phoned about the baggage I would still think I had flights as I got a email confirmation, but never got one for the cancellation,
I paid by credit card do you think they could help with getting my money back?
Hi d k,
Thank you for your review.
In order to help you to resolve the problem, we have sent you a private message asking for more details about this booking.
Please kindly check and reply us so that we can assist you accordingly.
Thank you.
Kind regards,
Ann Opodo
Our flight was cancelled but we never got a notification of it and were only told so when we arrived at the airport. We were told by the airline that Opodo cancelled the booking. They were offering seats that the airline didn't actually release to them at the offered price so when they couldn't honour the booking they cancelled it. Never bothered to tell us. Completely unacceptable! The reason for the cancellation we got from Opodo was that due to the booking being for flights departing within 24 hours some of airlines don't confirm them in time, but some do. If there are airlines that don't confirm flight that are within 24 hours they should not be offering them or at least tell the person booking that they are risking not getting the flight! NEVER TO BE USED AGAIN!
Hi Jana M,
We are sorry for the unsatisfactory experience you´ve had with us.
In order to check the case for you, we have sent you a private message requesting the booking details.
We will get back to you as soon as we get an update from your end.
Thank you.
Kind regards,
Ann Opodo
Booked flights, next day received an email advising of a "security issue" with my card and the tickets cancelled. Aside from the panic of wondering if my card details had been stolen I also had to deal with finding a different flight with no money in the bank. Took days to be refunded and even then it was for the wrong (lesser) amount, citing differences in the exchange rate, which was actually in my favour.
Responding to Opodo that is the most non sequitur response possible. The money was taken from my account with no issue, there was no possible chance of there being any fraud on my account (except from Opodo) and even if there was, then why the difference in refund (of -5%) when it would have as told to me by customer service, due to "exchange rate differences" actually been +1%. Be honest, people aren't that stupid or uninformed. I bought the tickets, Oporto didn't have them to sell, made an excuse, kept a chunk of the money I gave them in fair faith and continue to blame their customers for their fraudulent business. Admit your actions, apologise and at least die with dignity.
Hello Steven R.,
Thank you for leaving a review.
We are sorry that your booking was not confirmed due to security measures on this occasion.
We would like to inform you that, as exposed in our Terms & Conditions, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks and to cancel your booking in the event we have reasonable grounds to believe it is necessary for the security of our customer.
Please accept our apologise for any incovenience caused due to this matter.
Best regards,
Liv - Opodo
Booked my fligths with opodo, when I get to the counter I get notified b the airline that I have no tickets because there was a problem with the charge, Opodo charge my card and then they payed for my tickets with they business account and off course the charge didnt go through.
Even though I had no tickets and had to buy new ones at the moment of my flight for double the money, Opodo still had the balls to charge me.
I have already sent them 25 emails in total and made 3 calls to them.
After some time they refounded me for abour 15% of the charge, After I blasted them on all the review sites they finally reached out to me and told me I would get a full refund.
They had me send them all my bank information, after about 3 weeks, they sent the money and then immediately took withdraw it, So I got no refund and I actually got charged a comission from my bank for the transfer they ended up withdrawing.
I ended up with multiple charged on my account because of them, and of course since then they disappeared from the map and havent answered a single one of my emails.
DO NOT BOOK WITH OPODO, biggest mistake of my life
Hi Nicole,
Thanks for contacting us.
We have sent you a private message so you can sed us more information.
Kind regards,
Sonia
Books wrong flight. Agents never pick phone while trying to cancel. Lost all money
Booked flights as was overcharged £205 rang them up and took a screen shot of the price breakdown they first said that's the price then said after seeing the screenshot they would refund me but it would take up to 20 days I said can I have this in writing they said they cant send emails... don't believe anything they say cowboy company
Hello Darren,
We would be happy to check your booking. Kindly update your review here or on Trustpilot blog indicating the Opodo booking reference, the long number.
We hope to be hearing from you soon.
Best regards,
Liv - Opodo
As The airline told me, opodo charged my card and they Pay with their corporate card to the airline.
I made my booking with Opodo, I arrive to the aipprt an they tell me that I have no tickets because there was a problem with the credit card that made the purchase, however my card was charge fully (520£).
Opodo refunded me only 200£, and not to mention that I had to buy a brand new ticket at the airport since mine was cancelled by Opodo last minute.
I have wrote 4 emails and called twice, I have gotten not one single contact or answer from them, when I call them they tell me someone will contact me in 48 hours and it has been weeks.
Not to mention that to call them you have to call a UK number which they charge for.
Dear Nicole L.
Please accept our advanced apologies if it was a mistake of Opodo.
Please update your comments indicating the reference number, so that we would be able to check your booking and assist.
Warm regards,
Liv - Opodo
Tired make a booking but I couldn't. At finish thay take me some money and I didn't now why. No invoice no details.
Dear Skerdjan B,
Hopefully, we could clarify your doubts.
Please do not hesitate to contact us back should you require any further information.
Warm regards,
Liv - Opodo
I will never use their service again. They lied during the process of purchase, service not reliable... Stay clear from them
I got a quote for 3 flights and an additional charge was added to my final figure (3x £16) for what are supposed to be charges for using a low cost airline. I've since gone to flybe direct and on their website there is no such fee. And I've just gone back onto the Opodo website and got another quote and the fee/s were not added this time around, so must be sneaked on just before you buy. Avoid Opodo at all costs..
Absolutely vile service. They booked one-way flight instead of two-ways, the second flight is still 'pending' - while I cannot cancel the outbound flight without 25 pounds cancellation fee! Plus an 18 pound 'service charge' which was NEVER mentioned on the flight price until you put in the card details. Disgusting and appalling. Never ever deal with these people if you can avoid it.
I had a duplication book because their website was not working well and they still charged me £25 administration fee + £25 cancellation penalty even if it was not my fault!
Sometimes is better pay a little bit more and have a good service.
Dear Emmily h.,
Thank you for making a post here.
We are sorry if you were not allowed to board due to visa issues. We, as the airline, could not be responsible absorbing the ticket cost on your behalf due to this issue since there is a responsibility of the customer to be in a possession of valid documents for travelling.
Please do not hesitate to update a review indicating the Opodod booking code would you wish us to check the fare conditions for a refund.
Best regards,
Liv - Opodo