I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
As soon as you enter your card details they will add on an extra cost. When i added my card details it jumper from £160 pp to £186 pp - so an extra £26 odd pp - even though it states you will only be charged approx £8 for using that type of card - absolute joke. I have used them plenty of times in the past and never had this issue so must be a relatively new trick they have started using. I of course did not notice that the amount jumped up 50 odd quid and booked it. Will NEVER use Opodo again.
Opodo booking system is faulty, it gives you a message to say payment is not processed wth no confirmation then still proceeds to take money from your account and they refuse to refund for their error. Disgraceful customer service, generic responses or holding and toe the party line of 'we don't give refunds' despite their errors. Don't use this app.
Worst customer service ever! Charged me twice for a plane ticket, and then didn't issue the ticket! Four hours (5 calls) on the phone and 7 unanswered emails to get one plane ticket issued, and to get my money back for their mistake. Argh! Totally disappointed. AND, the guy on the phone was a jerk. He blamed the problems on the website, and said he couldn't do anything about it. WHAT?!?!
Truly they are the biggest thieves out there once you are victim then one will certainly wake from a dreadful dream. They don't refund my tax, they provide me once refrence that left me stranded two days at the airport l was not on the airline system. Sadly after 3 occassions the lesson has been learned
Booking on Opodo applied an additional service free of £16 per ticket and removed a discount at the last minute AS PAYMENT WAS BEING MADE. The response to the complaint was they never offer refunds under any circumstances. Will never use again
In the beginning, I was using skyscanner to find airplane ticket. At the cheapest search I found was offered by opodo. At the same time, their advertisement was so tricky that it was very obvious on the right and changed destination according to my search in skyscanner. Also, you will get the same results either you click the select button or advertisement logo. The only difference is the price is a couple pounds cheaper by using the advertisement link. I thought opodo is quite clever and try to take advantage from skyscanner and I tried to book it because of the two pounds cheaper. However, at the final payment, it charged extra £2.2 x 2 + £4.7 x 2 for using card. Whatever, every website will charge a bit different, just only this 8% is a bit more than the others. After the payment, I received the confirmation e-mail which is different from the date of the flight I finally chose. After I contact them through e-mail, they asked me to provide screen shot in order to investigate. So, they don't need to investigate their problem because I didn't take screen shot. They also put error message to temporarily fix the bug. I suggest to avoid this website.
Son and his mates booked flights for a trip abroad when they finish college in the summer but realised the next day they had booked the flights for the wrong day so needed to change the day to one day earlier, immediately contacted Opodo (less than 24 hrs later) who were not interested, not in the least bit helpful and quite frankly don't care as it is in their terms and conditions... Eventually got them to say yes they would change but the lads would have to pay extra £25 to Opodo and a change fee to the carrier. To make it worse depending on who the boys spoke to this has varied from £80 to £150. Seriously! Where do these cowboys get these costs from? It would be a 10 minute job on a computer to change the dates yet they charge what is essentially a rip off price with impunity. Why is the travel industry allowed to get away with ripping people off at every opportunity and why in this day and age do companys offer such poor customer service still?
Do not used this company!
Scammed out of £934... No reference numbers, No Booking Nothing! When I contacted them about withdrawing my money with no booking they deny having my money and want me to send my bank statement to prove it! They actually asked me did i have another bank card and they would try and process it again! IM SURE THEY WOULD! To STEAL another £934!
FRAUDSTERS!
The review system works! Thank you all who have taken the time to expose this company for what they are. I was about to book a flight to Belfast and decided to check these people out before I did. Thank heavens I did! On the strength of everybody's comments I would not give these clowns the time of day, let alone my business. Thank again everybody.
Prices are great and it is my second time using the service but wait until you make a mistake and need their help. I know I was the one to book the wrong date but I find it super heird that even a "not changeable" ticket they do not allow you at least 24 hours to make any changes/ cancel. I made the booking at 23:31 yesterday and called this morning when noticed the mistake. Basically or I flight in the wrong date or I lost all my money because they don't let change or cancel and when I asked about the 24hs gap the lady said it expired at 12am meaning that I had only 29 minutes? Honestly booking straight with the airline from now on.
£33 fees added to flight without consent? Can't be legal? I did not have a choice until payment had gone through. Live and learn I definitely have!
Wow what shocking reviews, im absolute disgusted myself as I shafts use skyscanner but its never booked opodo up until last wk... paid 153€ for a return flight to&from Tenerife, checked my account and the cheeky $#*!s have taken a gurthur 191€ on top of my flight charges... so what was advertised as a cheap flight has turned out cisting ne double! Who wackes on extra charges that cost more than the actual flight!, ROOBING BASTARDS. I WANT MY $#*!IBG MONEY BACK!
We've chosen this trip for our 10th anniversary. Wecouldn't check in with easyJet but we did it with Ryanair.We called Opodo and explain the situation and they assured us everything is OK and to go the next day to the airport to do the check in there.We tried to get hold of easyJet via phone but after 50min of holding we gave up, on Facebook we wrote on Thursday and got an answer on Friday when was too late. We arrived at the airport on Friday morning when we find out that our reservations weren't available, that easyJet didn't accept our payment. Nobody warned us through an email or phone call and the two hours spent with the guy from Opodo were for nothing (he did assured us everything is in order). We've lost money on our car park at Luton, money on the bus transfer, on the new car park booking at Stanstead and on the new flight to Lisbon from Stanstead with Ryanair. EasyJet didn't refund the money for our flight, but I didn't gave up yet. This was the worst experience in our life with Opodo and easyJet and we intend to share our experience with everyone because nobody cared about us. Both Opodo and easyJet lack common sense and customer service. None offered any compensation nor didn't apologies for being wrong.
Opodo uses the same excuse"we're just an intermediary agency". Well Opodo as long as you offer services to public you can be held responsible for your lack of incompetence.
Obviously not a conservative home secretary// more interested in fashion than doing her job
I wish I read the reviews too, I booked a flight on behalf of my work (so not my money to use flippantly) they promised me flights departing at 8.25 and returning at 17.45. They instead gave me a flight for 7am returning at 7pm. This was for a client and they had requested specific times! I rung them and they said there was an error on the website and did NOTHING to rectify the flight times! I waited on the phone for 40 minutes to be told they couldn't do anything. Because they use two different companies for the flight there and back, they asked me to call both companies and incur 2 DIFFERENT cancellation fees. They were so disgustingly rude and even aggressive when they spoke to me. I am still utterly shocked and am dealing with the consequences at work for their error.
This the worst third party travel website to book with. They book you for two separate one-way flights, make it look like a return flight, don't inform you if the second flight gets cancelled, and on top of that they send you confirmation email confirming both flights. When you call them to resolve the problem, they keep you on the phone for ages, and then hang up the phone while you speaking to them. Now we are stranded in Marrakesh and having to pay double of what we were initially quoted. If you wan turn your holiday to a disaster and pay crazy fees Opodo is the right company. For me never again Opodo, and I will make sure all family & friends never make that mistake..
I booked a flight Cancun - Glasgow for 149pounds. After clicking to confirm, the next page said the cost was 156pounds. You also have to pay extra if you want to be told of any changes to flight times/dates.
I received an email stating that the booking could not be processed because of a problem - "Unfortunately we are unable to advise the reason why the booking failed."
Thomas Cook then emailed me to say that "You have requested to cancel your booking and as per the terms and conditions the booking is 100% non-refundable of which includes all taxes and charges."
That was all in the space of 24hrs.
30+ flights over 5 years and never have I witnessed, or even heard of, such ludicrousness.
Shocking company, will never book with Opodo again. They have charged me £35 for a 20 kilo bag on our return flight but have not booked it with Ryanair. I have phoned 3 times at 10p per minute and been promised they will add the bag. I have emailed several times but now I do not even get a response. The are in my opinion cheating their customers. I would not even give them one star
Dangerous company that operates more as a con than a travel facilitator. Very likely they sell tickets they do not have, then upon receiving your money cancel your flight and say your money will be refunded, which may or may not happen.
Opodo Booking *******525 - I am still a totally dis-satisfied customer.
Opodo replied to my review on the day of our flight while we were on the way to the airport to say that "We inform you that we have checked your booking and we found that no baggage was added for your outbound flight during the booking process.
In this case, we advise you to contact the airline directly in order to add baggage to your booking.
Have a nice trip to Italy!"
They only seem to have replied because I posted my review and to make it seem that they were doing something, but the reply came too late to be of any use and even their reply added no value from Opodo as the booking agent for the flight. The "Have a nice trip to Italy!" comment did not seem appropriate either.
I know that I did not add any baggage to my outbound flight as it was already included in the cost of the flight and no baggage needed to be added (the above reply indicates that they didn't even know this and they should have). I paid Opodo extra to add baggage to the inbound flight from Naples which they did not confirm on the e: mail confirmation and that was why I was asking them to confirm that the baggage I paid extra for on the inbound flight had been added, and confirmation that the outbound baggage was included in the price. It seems reasonable to expect a flight booking agency to at least know what baggage is included in the amount paid for a flight and be able to confirm that baggage for which extra has been paid for to them has been confirmed with the airline. In fact, I had to check myself with both airlines prior to going to the airport to confirm what hold luggage had been booked by Opodo. I would have expected a booking agency such as Opodo to have been able to confirm this for me easily and, therefore, my dis-satisfaction remains and has been increased by the total inaccuracy of their reply.
My experience with Opodo continues to be one of extreme customer service failure, failure to respond to numerous queries about my flights and lack of concern by staff on the telephone in relation to baggage I had paid for as to whether they had booked this with the relevant airline. The company has just ignored my numerous contacts with it and replied at the13th hour when I posted my review with some inaccurate and unhelpful comments which valiantly missed the point and added to my dis-satisfaction.
I remain a totally dis-satisfied customer of Opodo.
From my own experience and what I can see of other people's experience with Opodo from their reviews I cannot see how this company's management can let it carry on in such an unprofessional way with so much lack of customer focus.
