I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
I have booked a flight for my wife through Opodo and got an email saying that the flight with BA was Confirmed, they even sent me the flight number. On the day of the flight at the airport, she got told that she was not on the flight. BA said that Opodo "reserved" the seat but then they have 24 hours to pay or the seat will go back to sale again. Looks like they "Forgot" to pay, but BA told my wife this is happening a lot with Opodo. Called costumer service and it was a waste of time, no one even apologised. Emailed them a few days ago but also, radio silence.
Would not recommend using them.
In May we booked flights for September on Tianjin Airlines from the UK to NZ (layover in China) through Opodo. In August I wanted to ensure that I would be getting a meal without certain food allergies, so I went onto the Opodo website where I was directed to contact the airline directly. At first I couldn't find a way to do this, as Tianjin Airlines doesn't have an English website and is usually booked through a separate booking agency. I contacted this agency and they sent me an email address to use to contact Tianjin. I sent them an email, and they replied that they couldn't find our flights. I scoured through my emails to make sure I had the booking numbers correct and found an email that had been delivered in July from yet ANOTHER company called Amadeus, which said in very small text that our second flight, China to New Zealand, was cancelled. Yet, on the Opodo website it still said our flights were confirmed and ready to go! So we called Opodo to make sure we were indeed on the flights. Turns out, the airline DID cancel the second flight and hadn't put us on another flight (as the next one was 6 whole days later) but Opodo never changed our booking or contacted us. The representative couldn't get in touch with Tianjin at that time and said they would call us back. We ended up calling them back the next day as we hadn't had a call back. Again, they couldn't do anything because they couldn't contact the airline. Today we called them again, and they said there were no flights with a reasonable layover so they would request a refund. As we had planned to depart the UK in less than a month and prices for airfare were rising every day, we asked if we could get the refund immediately. The first agent told us is took up to 15 days for our money to get back to us. We found this period of time unacceptable and asked to speak to a supervisor. The supervisor told us it would actually take up to 90 days to get our refund. This was an even worse length of time, as our original flight was booked for 19 days after the day they requested the refund. My husband spoke to the representative for over an hour and they were not able to give us a solution at all, besides that we could call the airline ourselves and request that the airline pay Opodo back quickly so that we could get our refund. If Opodo feels that they cannot trust the airline to refund them, they should not work with that airline. We found this unprofessional but asked for the phone number. We tried to call that number, but it was out of service. Then we tried any number we could find for Tianjin, but were either hung up on or couldn't speak the language that the representative was speaking. We booked our flights well in advance to ensure a good price, and to ensure we'd be leaving the UK before my husband's tourist visa expired.
There were too many middlemen, and Opodo did not contact us (or even know about their own booking) when our flight was cancelled. Now we cannot get our refund in a timely manner and will be spending much more money on airfare as we are much closer to the date of flying. Opodo has offered absolutely no compensation for our troubles and no other solutions to help our situation.
We feel we are due a timely full refund and extra compensation for the increased price of airfare. We also feel that Opodo representatives could use more training, as it took three phone calls and at least twice as many representatives to even get past our explanation of our situation.
Hi Emily.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
Booked my ticket and final price showed up on the page (right before I hit purchase which means that includes everything) was different than what I got charged. So contacted them about the issue and here is their response (there was no alteration of any kind, I just did a purchase):
"Any alteration that is permitted on a booking (cancellation and/or modification) will be subject to handling fees. Opodo reserve the right to charge you a service fee of 23.17 EUR to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier.
Details of these charges are contained within our Terms and Conditions which customers accept prior to choosing to complete their purchase therefore, regrettably, Opodo are unable to consider a refund of the handling fee you have been charged."
So replied and asked that firstly, this service/administrator charge should show up on my final payment, and secondly, send me the link to this terms and conditions of yours you are claiming, and this is their reply:
"
We would like to inform you that as we have already advised you regarding your payment in your previous email.
However, we also advise you that we are unable to provide any page for this and for this you have to check your payment page at the time of booking that what is the charge for making the booking with the Opodo website so that you will be able to see your service fee for your booking.
Moreover, in order to properly assist you regarding the subject indicated in your message, please contact us on one of the following phone numbers:
UK Telephone *******911 (toll free number) Australia: *******336 ($0.07/min) International calls: +61 29 *******
"
They just trying to put you in a loop for their sloppy business.
Hi there.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care.
Opodo really have one of the worst services I have ever came across. Booked flights with them and received confirmation of completely different flight times from what we requested. Eight weeks on and they have just confirmed that here was no way their system made an error with our flight "dates", so have just proven that they haven't even read our complaint properly. Shocking service. Don't do it people, spend a few extra pounds and go with a reputable company.
Hi Laura.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
Here my experience in few short sentances:
1. We booked flight hours connivance to us, which cost 10% higher.
2. Opodo confirm only one way but charged us for full fare!
3. then they offer us other hours for the return flight (the same flight we could get 10% cheaper).
4. now we are losing money anyway: if taking their offer we lose 10% on the price we could get; if canceling the entire flight will pay penalty and if canceling the return flight they give only 41% refund and then we will have to book expensive one way flight.
CROOKS WE SAID?
Hi Hagai.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
1-they just entered my account in Sweden and took 362 Euro with no reason, checked out and found its Indian company and just registered in London, even the customer service ( what i believe its just a girl sitting somewhere in India and using British number said she need a booking reference to answer my question which was: how you took my money and why?
I called my Bank and my Lawyer to start lawsuit against them.
2- in fact as i said i didn't book anything through ((Opodo)) so stop asking about reference number.
Already made a report to the swedish police Yesterday.
3- i tried to send you an email to: (enquiriesuk) but its fail because its fake.
4- today i called Opodo on their British number which operated from India and they passed me to 3-4 different persons finally the last one checked my credit card ( which i already blocked) and told me" we don't have any reference or booking for you", i asked him why you took my money? He said "it's your problem and u should know"! Then he said sarcastically " go to Police or Lawyer "
Note: eDreams, GO Voyages, Opodo and Travellink all belong to the same company: odigeo. And they are all facing countless number of complaints on the travel forums!
5- i have been contacted from Opodo through Trustpilot and they refund all the amount was token from my account and it's show up yesterday.
Hi Ahmed.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. However we are glad our agents were able to get in touch with you via Trustpilot and resolve your concerns.
James – Customer Care
Be aware of the service charge. Before you book the flight, click on "price breakdown". Otherwise it is easy to miss, unlike the credit card fee, which is shown in a box you have to click to proceed.
I was confused when i simultaneously received a flight confirmation and a flight denial due to a credit card issue. I called the help centre to make sure the flight was actually booked. The wait time on the phone drove me almost insane and made me incredibly rude to the service person. Which i feel bad about in hindsight.
When i had a question about the cost breakdown, i wrote via email. They surprisingly answered right away, although it took a few emails to get the information straight.
Hi Heather.
Thank you for your feedback. We do appreciate the importance of cost and work very hard to provide our customers with the best available price. However, prices do vary and fluctuate depending on the market due numerous reasons like currencies, airline offers and availability. In any event, thanks for booking with us and we hope you enjoyed your trip!
James - Customer Care
Opodo had an error on their website were the name would appear twice on the booking! My flight is with Lufthansa, Lufthansa said Opodo could just re-instate the ticket free of charge if they call Lufthansa Ticketing. Opodo tells me on the phone that I have to cancel the flight and pay the difference. Great to read on the news that this is a known issue with Opodo #*******536
Here is the article. https://www.theguardian.com/money/2017/mar/23/opodo-charges-for-own-mistakes-name-change-unfair-fines
Hi Manuel.
Our apologies for the delay to respond. Reviewing your booking we see you have been in contact with our agents who have been able to resolve the matter. If you have any outstanding concerns please respond to the email you received.
James – Customer Care
Terrible customer service, including the floor manager. They cut your calls, plus a long waiting time. I paid 865 pounds for a flight and in light of emergency, they wanted to charge me 1400 pounds to change outbound flight. Never again Opodo! Worst.
Hi Natalie.
Our apologies for the delay to respond. When changing flights we are required to follow the fare rules set by the airline which often include penalties for changing flights and fare difference, which can be high if last minute. In any event we have sent you a private message should you wish us to look into your specific situation.
James - Customer Care
I made hundreds of calls and emails. Customer service is the worst I ever saw. If you are not persistent, they won't bother to refund at all..
Hi there.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
They booked our round trip flight from London for our wedding in Greece... or so we thought. When we were getting ready to return home to London, we discovered that they hadn't actually booked the return flight... although we received an email confirmation and receipt that "confirmed" that they did.
They could not book our return flight at a similar price to what they had agreed upon in the email confirmation. They could only give us last-minute fares. I spent hours on the phone (on international calls) trying to find someone in their organization who would help us. No one seemed to care. They said we should have made sure that we got an e-ticket email.
Their incompetence and complete lack of accountability cost us over £600.
Never again!
Hi Dan.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
I am just letting you know, you have now lost 5 customers for life (myself, my partner, and our extended family)
I went on skyscanner and checked a flight. Opodo came up as the cheapest with the flight times we were most interested in. It linked us to the Opodo website. It showed us the same price. We clicked through, put in our details, still showing the same price. Just before we were asked to put in our payment details (Which up until now we were VERY happy to do so), Opodo in very small print up the top of the website stated "price has increased due to real time price changes". This would have been acceptable IF I did not refresh the website and try again and the original cheaper price was again displayed. I also tried on another ISP and the original cheaper price was displayed, however, each time we go through to the payment details Opodo has increased the fares by £33.50.
This is totally unacceptable and I will be spreading the word about this unacceptable ripping off of customers. Do you not know that the internet is available for reviews of companies such as yours who tries to scam every little dollar from unsuspecting customers? I will be posting this review to every review site I can find.
Good riddance!
Hi Jamie.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
Dont bother booking with them. Dont' let cheap flight fools you. Go somewhere else
Worst experience ever. I booked a flight from Sydney to Melbourne. The next day I've got an email saying that the flight I booked is not available and they offered me a new time slot but i can't fly that time. (going with Tiger air and back with jet star i think) So I called them to cxl all my booking and I will book my flight again. I've got an email confirmed all cancellation from them. Then another week or two later they still charge me for the ticket. And on the next billing I've got an anonymous charge in my credit again.
I've tried to contact them but it seems like very difficult to talk to someone who can manage this matter. If you email them, they will say someone will get in touch with you but NOOO! No one ever contact me. Once I got contacted with them their staff said that my refund is on my way, I need to wait. Up until now i think its almost 2 months I still haven't get my refund and I couldn't contact them again. This is international booking. I've paid so much for calling them too. They over charge me for almost 600 AUD!
One was about 500 AUD saying that they cant cxl my 1st booking (when i have email confirmed from their staff saying that everything is cancelled) another 100 AUD was an anonymous charge, i checked all my reference, i don't have that reference number and it's not mine.
Hi Kanyanat.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
This company should just close. They didn't warn us about the flights cancellation even though the airline claims that they have informed them. I had to buy new pair of tickets twice the price. Not only they never paid the difference, it has been 6 weeks that I haven't received the refund that the airline would have issued within a week. Never again I will deal with them.
Hi Ness.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
OPODO travel agency left part of my daughters double barrell surname out and when we went to check in at airport they wouldn't let us as names on ticket don't match the visa and passport. Opodo said VIRGIN AIRLINES wouldn't answer phone to change name and we missed flight. Virgin put us down as 'no show' even though we were at desk and there is a camera. My elderly mother has gone alone and my 12 year old daughter and I can't fly. The flights cost e3908. 44 Im a single mother and I have saved forever for this trip. Someone please help... I'm gutted and I want a part refund but they won't help at all. I've spent 7 hours ringing between the companies. Etihad was operating the flight for virgin Airlines. Dublin-Melbourne and they said had we booked directly with them they could have changed her name at desk for a fee. Virgin airlines couldn't help and basically said... lesson learned.
I see the guardian wrote an article on Opodo March 23 and customers had similar problem with names etc.and OPODO had computer glitches...
Exactly $#*! service with a smile
Meadhbh
Hi Meadbhb.
We see that you have been in touch with our agents and they have managed your complaint.
James - Customer Care
God forbid you ever have to make any changes due to an incorrect or misspelled name. Brace yourself for Indian call centres with communication problems, hours and hours of waiting on the phone (seriously hours!), transfer after transfer because nobody can actually help you and just hands you over to the next colleague (I must have talked to the whole company by now) and then you pay extra for this "service". Nice... just that it's NOT
Only upside is that everybody was very polite. They have no idea what they are doing, but they do it with a smile.
Hi Ilka.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
Horrible customer service! Asked for a VAT invoice online at the time of buying the flight tickets, they sent me the wrong one. Now, I've been trying to get the correct VAT receipt for 2 weeks, applied for one on the website 4 times, got the confirmation email saying it's on its way, phoned them many times, spoke to supervisor, I was promised that it'd be sent in 30 mins, still waiting to receive it. Absolutely incompetent customer service reps promising the world but delivering very little in reality. Disappointed!
Hi there.
Sorry to hear about your customer experience. You can request an invoice here: https://www.opodo.com/customer-service/ by clicking on Get my invoice and afterwards More information. We have also sent you a private message if you could please check your inbox.
James - Customer Care
After a death in my family I had to cancel my flight. I called Opodo on the matter and they told me it wouldn't be a problem and I would receive most of my money back if I provided the right documents. (I even dug up my birth certificate.)
So I did. And ever since they've been messing around with me.
Each time I call them, they say they are waiting to hear from the airline and they will call me back within 24 hours.
This has been promised about 5 times by now in the course of 3 months. Not ONCE have I actually received a call.
Each time I call them I have to go to the exact same proces (Do you wish to cancel this flight? I ALREADY CANCELED IT 3 MONTHS AGO! Oh, let me place you on hold for a minute...) taking up about 45 minutes. I have spend more time calling Opodo than I have calling my own parents by now.
Please, for the sake of my tiny revenge, don't ever book with Opodo.
Hi Judith.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care
I tried ringing Opodo over 15 times during a the duration of a week in order to make a request to change my flights and they never once answered the phone. Each time I was left waiting on hold for over 30 minutes, and still, no one answered. They couldn't care less and I am very disappointed as they constantly neglect customers.
I bought 2 tickets from Sydney - Adelaide but I can't travel to Australia due to urgent work requirement and I want to cancel the tickets. They team at opodo is so unhelpful and I've already spent £37 by calling them and waiting in the queue on 0870 premium number.
They are making excuse that the tickets are non-refundable and it asking me to look at the cancellation policy on their website. I was never advised that policy while I made the booking and even in their confirmation email it doesn't state anywhere.
Never ever I have received such a horrible service in the past from any airline ticket booking company.
Hi Joao.
Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox.
James – Customer Care