I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Wish I could give ZERO stars. The worst experience ever. Not only was I waiting for over an hour for them to pick up- then they lied to me that TAP Portugal is not allowing to book an extra luggage any other way than via them because this is what some airlines do. They wanted £215 for check-in bag plus £45 service fee! When I said I called 2h ago and price was £135 the rude guy said that this is HOW market works and I have to pay twice as previous price and that I am the one to blame as I surely was informed about that during my first call. What? I certainly was not. What kind of company does things like this? After that worthless phone call I checked TAP Portugal website and I was able to add baggage to my booking for £122 so half of the price plus no £45 fees! So thank you for lying to me bunch of thieves. Never again. Be aware people. This is my first review ever - this is how disappointed I'm with this service.
Opodo is a total scam and fraud, i have booked a flight with them in September with my fiancee from Colombo to Male for the holidays, our flight was supposed to be with China Eastern on the 26th of December and on the opodo app everything looked fine, they even sent me a notification I can check in online the day before but when we got to the airport they told us that this flight was cancelled 3 months ago and Opodo never sent us any email regarding that! That is not acceptable! So we ended up having to buy new tickets with another company last minute, our vacation was almost ruined so as all of our plans and honeymoon. I am trying to contact opodo ever since i got back for a refund and every time a wait for an hour or their service are not working and when i finally get a chance to talk to an agent they transfer me to some supervisor waiting another hour and nothing is resolved. Last week I was promised to get the authorization email refund in 24 hours and my money in 10 days, guess what still nothing... I called today again and the agent was absolutely playing around with me again absolutely unaware of anything and i am starting to think this is a total scam and a fraud and i will never get my money back, I am seriously considering addressing this manner to the Visa fraud department, i have probably spent more money on calls trying to talk to them so far then what I am owed! They just told me I will get not even all the amount paid although the flight was cancelled months ago in 90 days, never heard of a 90 days refund before! That is a total joke, how can this company even exist with that type of customer service, there is not even guarantee I will see my money back, still waiting for the authorization refund email promised to me! I am gathering people that are also scamed by Opodo to take legal actions all together!
I would give Opodo zero stars if I could. I cannot believe they are still able to operate as a travel agent - they are shockingly bad. They took £2000 out of my bank account without booking the holiday (despite sending a booking confirmation) and we only realised when we went to check into our flight. My mother had just died so was keen to book another holiday over Christmas elsewhere (with another company) but they were unable to process an immediate refund so I could pay for something else. They advised 7-10 working days for refund but it's 12 working days later and still no money back into my jaccount. Absolutely disgraceful and complete cowboys.
When we rang them to enquire as to where the money is they have said we need to pay £10 for them to find out the status of the refund. Unbelievable.
Booked flight, got charged twice, flight was cancelled, cannot get the money back! I've also wasted 2 hours already trying to contact them.
I have booked flight with Opodo. The total price was 608 EUR. After completing my card details and confirming the payment. They charged my credit card with 1004 EUR! You can not write an email - you will not find any email adress on their websites. The phone-number of "hot call" doesn´t work (or exist.) I will never book with this company again.
OPODO IS A SCAM. THEY LIE TO YOU ABOUT EVERYTHING AND. PLEASE DO NOT USE THIS SITE FOR YOUR TRAVEL NEEDS.(TICKETS, HOLIDAYS, HOTELS, ETC)
I wouldn' t say that it trustworthy company at all. Last time we've ordered tickets from them and had to cancel them due to double booking. Until now no refund was issued and it been over three weeks past by. Their customer's service representatives don't seem to be qualified enough to provide a reasonable explanation for such delay despite the request for cancellation was applied within one hour after charge.
So, I definitely would talk away a friend from buying from this company.
Don't work with opodo. They are useless. For the ones who are curious I'm writing why. I bought a two way ticket from London to Istanbul.
First i tried to check in but the application and their website didn't allow me to do that so I should call them to make the check-in. I paid for the call.
After i came to İstanbul i decided to change my flight date, i called them but i need to wait about 1,5 hours total to make the change. Agents are too slow and not smart enough to handle a service like this. I spoke 3 different agents and at last one could make the changes.
Two days after because of some issues again I should change the flight date so I told them I'm calling abroud to uk and my call credits can finish and i asked them to call me back if the service will take too much time. But they say it won't take too much time and refuse my offer. I spent more then 1 hour on the telephone while im waiting for their job to done. But for tree times, they hold the telephone and after 30 mins waits I should close the telephone to make another call because I guess they forgot that im on the line!
My call credits finished because of this careless service so i tried chat. But this time an agent answered me first but then after 15 mins chat she said she will transfer me to an expert... Again i waited more then 45 mins but no one return.
So I wrote to their messenger chat, i'm still waiting an answer over 24mins.
When im calling the service they hold my call more then 5 mins to connect to an agent. Even its 3am.
This company is a kind of a mafia, i got in but I cannot going out.
At last i reached them from another mobile but this time they told me there is a technical problem in their system so I should wait 3 or 4 hours and call back again. I begged to the agent at last he is trying to solve this i hope but the line is again mute and I'm still waiting.
After 42 mins the agent told me the fair is not available so he can't make the changes. Haha! And when i said this is unbelievable, he shot the telephone on my face/
I have doubts that this company provides service in a coop!
Please don't work with them...
Our flights were cancelled by the operator, and I have been waiting for a refund for 6 months! I have called over 10 times - they dont call you back, and no e-mail updates. The original re-fund took so long, the card used for the booking expired. Despite having provided them new account details four times, they are still trying to refund to the same card! Avoid...
My flight from South Africa to Düsseldorf on 1.1.
Got partly changed without notification to me. Only by chance did I see
The change in Check my Trip.The first flight got changed to the next
Day (!), which meant I would have not caught the connecting flights via
London to Düsseldorf (they remained as before). This is truly
Unacceptable. Now Opodo UK told me there are no more flights on 1. 1. 19,
So they booked me on 2. 1. 19, which completely messes up my schedule, as I
Arrive 1 day later than planned. Not happy with the service, at least I
Should have received a notification email and an offer for some sort of
Compensation. None of this happened.
Update; After 5 days, they still
Have not managed to issue a flight ticket due to some problems and I had
To stay in the line over 30 mins twice. Instead they sent me a mail to
Say I had to confirm again if I wanted to fly on 2nd. I had already
Confirmed that 2 days prior! Customer service = useless! I am still
Waiting for my ticket!
UPDATE 14. 12. 18: Today I got a call
From Opodo Spain telling me that I have no other option than cancelling
My flight as apparently suddenly there are no seats available on the
Flights on 2nd January from George. I checked with BA directly, and this
Was a complete lie. There are indeed seats available, if I get
Re-routed via Cape Town. Opodo was just not willing to reroute me via
Another route, although they apparently tried so hard to do so. I also
Offered to just take part of the route and find a flight from George
Myself. This was also denied. I spoke to 5 different persons in India
Incl. A supervisor (Pradeep) of the UK Opodo hotline. NONE of them told
Me that there were no seats available on 2nd (prob because it was a
Lie). I feel really messed around by Opodo, every staff member tells me
Something different. I am going to report Opodo to the Ombudsman and
Explain how badly they treat their customers.As they have messed me
Around now for solid 5 days, 5 phone calls to UK with at least half an
Hour each, I have decided to cancel the flight in the end. I have to
Pay double the amount for a new flight. I expect an adequate
Compensation from Opodo for this incredible letdown and the stress I
Experienced. But I have not much hope, having made this experience with
Them.
Avoid at all costs. I booked a return flight through Opodo, only 1 leg got confirmed by the airline. When I called Opodo to sort this out, I was told that to cancel the confirmed leg I need to call the airline myself. And of course they charged a non-refundable fee of 60 EUR for the booking, which they couldn't deliver, despite charging a full amount for 2 legs to my card. Also didn't get an automatic refund for the leg that didn't get confirmed. Had to call them and chase for it. Will never ever use them again and wouldn't recommend to anyone. It's a 3rd party that charges you decent fee and provides basically same service as Google flights and assumes no responsibility for its services.
Hi Alena,
Please get in touch with us via the following link so we can assist you. Thank you.
https://socialcare.opodo.com/en/support/login
Kind Regards,
Amy - Customer Care
This was a untrusted company as they have lied to me numeric times ( gave fails information) tried to scam me also numeric times and treated me unfairly, which caused emotional distress for me and my family. I am planning to sue the company which will waste even more time for me but the why this issue was treated was unacceptable as the problem was not my fault and I have tried to compromise with them several times but I still got lied to and this is my last option. I went to opodo as its a well known company and will give what I need but this experience was the opposite.
Hi Najat,
We believe that one of our agents has already contacted you about your complaint. Please get in touch directly with the agent assigned to your case if you have any further queries.
Thank you.
Kind Regards,
Amy - Customer Care
The first time we try opodo servesis and the last time
They didnt speak english and we canclled our holiday because they
We ordered a flight and finally found out there was no flight
8 days try to make refund and i thing we will not succeed
Hi Narmen,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Booked a flight. They email to say there's an amendment but don't say what. I follow the link - everything looks fine. I ask them to clarify what the amendment is. They reply with the original non specific email. I call. They say 'oh yes, flight is cancelled'. I ask what would have happened if I hadn't called. The guy says 'well you know now'. I push him for a more reasonable response. Guy says 'I'm telling you now'. I'm a bit enraged by this point. Guy says 'we're not going to refund you now'. Used them earlier in the day to book a flight (yes price went up right at the point of purchase) - OK - accepted - booked. Get an email with 'we're processing your booking - we'll send you an email within 24 hours'. Flight is the following morning. I call. They say 'ah yes we're a travel agency we won't be able to process it in time - better we cancel it'. Who's ever heard of that? Just avoid Opodo - and I speak from experience of using lots of online companies to book travel with - rarely any problems.
Hi Philip,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
I booked through skyscanner I was booking direct flights from Melbourne to Dubai and then Dubai to Manchester with emeritus when the confirmation came though it was with China airline with3 stop over nowhere when I was booking the flight did it say It was not booking my original choice I rang the telephone number on the booking which was incorrect and then tried web chat which did not work when I goggled their number the next day they said it was too late to cancel, I was on the on to them for over an hour still not resolved
Hi Caitriona,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Did not receive nor ticket, neither airline booking number for my booking, even though they had two weeks to send it and I reached out to Opodo for it via email as well. I had to conduct a 15-min call with their Florida call centre from Jakarta airport to at least get my booking number, so that I can check into my flight.
NEVER BOOK WITH THIS COMPANY, TERRIBLE SERVICE
Hi Oliver,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Do not use total rip off tried to book flight and hotel clicked on book and price went up £40 then input details pressed book and price increased another £40 robbing con merchants!
Hi Graham,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
They said they will steal my money for an airline which is closed and they did not offer any alternative to move us on another flight.
Avoid this company.its the worst one.
I am still an hour waiting now for the alternative on a call. They keep transferring call. Also they overcharged my card with extra charges 26 for no reason.
Hi Eleni,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
I booked my flight in the website for a price on monday total £160. After 3 days they sent and email want to charge £550! That is insane, what will happen in the world if ALL THE COMPANYS doing the same and nothing happen with then, like I have a flight company website and put ALL MY SEATS PRICES IN THE WEBSITE FOR £1, and get ******* customers buying it and after 3 days I sent an email that the price is £100! Its look funny but that what they are doing and if its not stop all other will doing as well
Hi Fabricio,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
This is a scam!
When I booked the flight the price was 605 euros, however my card was charged 655 euros and the customer service can do nothing about it. You should never give your credit card details to this company!
Hi Marios,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Hi Amanita,
Please get in touch with the agent in charge of your complaint ticket if you would like to continue with your case.
Kind Regards,
Amy - Customer Care