I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Is never use this terrible company ever again. Impossible to speak to anyone and if you're lucky enough to finally get through to anyone they are no help at all. Steer clear would be my advice.
Below is the email I got at the beginning of May from Opodo regarding the refund I was due to receive for a cancelled flight back in JANUARY! Still no refund.
If you have any sense at all, do not book a flight through Opodo. They are a complete waste of space...
Dear Customer,
We are pleased to confirm that your refund has been processed.
The airline(s) will refund the amount of 235.38 GBP to the same payment method used in the original booking and should appear on your statement within 5 to 7 days, depending on your card issuer or bank.
Thank you for choosing Opodo, we look forward to being of service in the future.
Kind regards,
Their customer service is a mirage. Tried to cancel using their 24-hour, 7-day international hotline, but when I called the number the call center was "closed." By the time I found an alternate number, the automated cancellation option would not work, and the agent I was finally connected with claimed it was too late to cancel my booking even though technically we still had time left.
I made a mistake when booking my flights from Brisbane Australia to Entebbe Uganda and from Entebbe to Nairobi by not putting in me amd my friends middle names. Disputes numerous emails and calls to Opodo I was given the run around and now have had to book through an alternative company thereby loosing my over $2000 that was paid. I feel really upset as although I made the mistake I should have been able to add our middle names. I was prepared to pay any administrative cost but was not given the chance. So if you don't want to risk making a mistake when you book via Opodo then don't use them. You will not get a chance to remedy your mistake.
I cancelled my flight and was informed that my money would be back to my credit card in 10 days. It has passed 31 days, I called them 9 times (over 3,5h on the phone in total) - I get different information every time. Today I got information that they started the refund process today and I will get my money back in 21 days. I'm wondering what will happen tomorrow.
I booked the Flight + Hotel package and received notifications that the departure time for both of my flights are changed. Because the outbound flight is changed from 18:25 to 06:25, it's not possible for me to go on my trip. I want to cancel, but I don't know how to process since I booked the whole package with the hotel.
Called the customer service and after 15 mins of waiting, a very rude customer service with strong Indian accent explained to me that I need to first call Vueling (outbound flight), Air France (inbound flight), then the hotel to see if I can cancel.
I told him, "Great I've waited for 15 mins just for you to tell me this?" His reply was: "No no no no no no, ma'am, you don't understand, listen to me, OK? Listen listen, you first need to call the outbound flight, then we'll check how we can proceed"
OK, maybe waiting for 15 minutes on the line is not his fault (more like Opodo fault for not having enough people in line), but that's not the way you talk with customer. I've been in more frustrating situations before with other company, but the customer service ensured me that they will help me through every step and give me their contact and follow up right away. Although it's very time consuming to deal with the problem, I don't feel annoyed.
But the way client service in Opodo speaks is not at all in good manner and basically I have to deal with all of the cancellation myself. Never again.
Terrible customer service, they don't care about you. Don't expect any service whatsoever.
I called 5 times on 5 consecutive days to rebook my ticket, and they couldn't get it done. I had to leave holiday earlier because they were unable to rebook my ticket due to unavailability of tickets; a problem in their software apparently! One day prior to leaving suddenly someone noticed my 1 star review on TrustPilot, and suddenly a guy called Ross started offering options. All of these options very expensive tickets that were no way close to my Flexible Ticket rate.
A bunch of crooks that don't understand how to treat a customer at all. I tried to talk to them, but now I am done trying to help. Stay away from this lousy business.
For a GBP415 flight booking, Opodo charged me GBP53 for Service Fee. When I called them for help, the agent ask me to call the Airline myself. Never Ever use Opodo... shame on them
Actual charge was made aprox. E100 more than advertised. Terrible experience. STAY AWAY. Never ever again
Although we tried to cancel ticket because of worsening of my partners cancer, the insurance refused to reimburse us.
Meanwhile the airline company has cancelled our flight back and cancelled our hotel, but still they don't reimburse us or even answer properly
I booked return ticket with Opodo from London to Vilnius, flighing on 12/03 and returning on 14/03. Checked the dates 3 times (as I always do) and clicked thr "pay" button. Couple of minutes later received the confirmation from Opodo with return date on 04/04. Their customer service must be receiving complaints about the wrong flight dates all the time because when I called them they said (of course) it was my fault, I must have selected the wrong dates, yet offered refund straight away.
Reading google reviews later I realised how extremely lucky I was. Other travellers who had the same issues with Opodo only realised that they had the wrong dates in Opodo confirmation email when they tried to check in. By that time it was too late and Opodo would refuse any refund.
Don't think I will ever try my luck with Opodo again!
Would never use them again. One of the airlines they booked for me cancelled the flight. Opodo did not tell me but found out when tried to check in online. Called opodo - useless. After trying 3 times to contact - supposed problem with internet- eventually got on to co tact clearly somewhere in India who did not understand and kept saying I could not get refund as the flight could not be cancelled. When I eventually got him to understand that the airline cancelled he said I needed to call back next day. I explained I'd be in transit but again didn't understand. Eventually said I'd get email and money back. A week later - nothing. They are fine at taking your money but no help at all when things go wrong so what is the point in using them?
I booked for my brother, from kazan to prague, and i paid for the flexibility and cancellation insurrance which are about 45 euro. Then after a week, I wanted to cancel, so I had to call them, they do not accept mail, and for each call it is billed 1 euro/ min, they keep you waiting till someone answers, and this one takes time on purpose for information to charge more, then he tells you to call the insurrance company which charges also for call and which will tell you to recall opodo. After many calls, I sent the email, and they asked for medical certificate or a reason for cancellation knowing I have paid the inaurrance. I sent them a medical certificate, and they asked for more documents. And if I could cancel, I would have gotten 80 % of the ticket excluding insurrances and a 50 euro would have been deducted for opodo, so about 50 % will be remboursed. Eventually, I lost 70 extra euros for the calls, and couldn't cancel. It's a blackmail. I don't know how in Europe such companies can function normally and not be stopped for theft and misleading.
Do not try it, reserve from the airline directly not from travel companies.
My mail is:
*******@hotmail.com
Worst seats for highest money, or cynical/cheating Opodo.
We were flying from Vancouver to London, 5th February just gone. We bought tickets via Opodo for Premium Economy, very early in June 2018. There was a reason for this one of us has a health condition that needs specific seats. And here is our story with Opodo:
Opodo wrote two very different e-mails: one to us and a second to the operator, British Airways. Opodo confirmed to us seats 14A and 14B, the most expensive in the given class. It was a window and isle seat. To BA Opodo wrote a very different e-mail confirming that we had two middle seats booked in one of the rows of four seats! Worst seats for highest price! Difference in these two e-mails is cynical and highly cheating.
The same happened on our way to Montreal from London three weeks earlier. Obviously, Opodo is consistent in their cheating customer care and behaviour.
We would not have had this information if we hadnt met a very helpful person at the BA check-in desk in Vancouver. She saw copy of Opodo's e-mail to us, went to check it from the BA side and told us an unbelievable thing; that they (BA) had from Opodo an e-mail with very different seats booked for us. Paraphrasing her expression: who would buy the worst seats for the highest money?! That is the perfect expression for the situation Opodo created.
Sheila Haugh and Vlado Hlavenka
The worst experience ever in my life to have a ticket and I travel from 5 years in a row
PLEASE AVOID THIS COMPANY
I booked a simple domestic flight last minute they took the money right away (overcharged) and after more than 24hours still pending. The day is very close. I contacted the company only way for foreigners to speak with them Is messanger chat they keep repeating me that in few hours I'll have my ticket they said"We will do the validation on the cards just to make sure that transaction is safe and secure.So its take some time to conform the booking" but THEY TOOK MY MONEY ALREADY!
I must confirm other steps fast after the arrival I already gave the flight number to pick up and I also will be charged if I'm not on that flight. And I can't cause they don't give me my ticket. I can't also stay at wifi all time I'm travelling and moving.
WE PAY FOR A SERVICE NOT TO STRESS OUT SHOULD BE IMPECCABLE.
This is the worst experience ever with flight companies.
Never have I ever had such a horrible experience. First, when booking Opodo stated that an error happend and that my card would not be charged. When I received an email stating my flight had been successfully booked, you could imagine my surprise. I wasn't too fussed about it until I looked at my bank statement. They charged me more than the price quoted plus withdrew 3 additional service fees. When I spoke to customer service they were incredibly rude and unhelpful. I am now battling to get my money back. WORST COMPANY EVER!
ATTENTION a OPODOMême compagnies EDREAM / GOVOYAGER, les
TARIFS affiche ne seront pas VALABLE mais vous le serez une fois votre
Carte débité, L'excuse sera "Oups! La compagnie aérienne a augmente ces
Prix!" Suite a une réservation effectue le 29 Janvier 2019
"*******983", pour de 2 billets d'avion (opodo Client Prime) 303.00 au
Moment de payer, Oups! La compagnie aérienne a augmente ces prix le prix
Change 372.00, a ce moment les tarifs de la compétition est a 404) le
Prix reste compétitif! 372.00, Paiement effectue et accepter!-Quelque
Minutes plus tard, réception de l'émail de confirmation sauf que, les
Billets ne sont plus a 372.00 mais a 466.00. Dans la minute, premier
Contact avec le service client 0033 1 85... 1) l'explication fourni
était qu'une réduction de -68.00 n'avait pas était faite! Désolé nous
Allons vous rembourser directement sur votre carte. Attention 466 -
68.00 =398.00 dont cela ramener mon achat a 398.00 au lieux de
372.00! OK! Le lendemain je rapel le service client Opodo pour le remboursement! 2) Nouvelle version, a savoir que le tarif de 466.00 était correct et que j avais déjà bénéficier d'une réduction -68.00Histoire
Se reconfirme avec un autre agent, sauf que j ai des shots screen!
Alors l'agent change de discourt, nous vous rappellerons sous 24 heures!
OK! No new, good new, En général oui, mais pas avec Opodo / edream / govayager c'est pas le cas! Troisième rappel, troisième versions, voici l'histoire: 3) Monsieur quand vous avez réservé les billets, le tarif etaient passe a 287pp x 2= 574.00(A
La base j'achète des billets au prix de 151.50pp qui passe a
185.00pp puis 235.00pp (574.00 - 68.00 réduction prime! Incroyable)Cher
Mr Dana Dunne CEO de Opodo, apparemment cela ne vous concerne pas plus
Que ça d'avoir 103 reviews google pour une note de 1.1/5?(A
Tous les internauts, quand vous visualiserez les lignes google / Opodo
Avec des notes de plus de 4 etoiles et que vous ne pouvez pas clicker
Sur les revues, cela veut dire, que dans la compagne ADWORS google de
OPODO, un copie colle du lien a etait rajoute. Comme cela vous avez
L'impression de 4/5 etoiles! Les pratiques et prestations de votre compagnie sont très douteuse et pas sérieuse.
Totally bad experience booking with them, tried to change something and they couldn't even find my booking!
Very bad experience with Opodo, 3 times in a row, they are increasing the basic price requested without my approval, finally I went back to the basic service that I booked, when I see the payment transaction, the price has been increased my more than 20% without my approval. I will never work anymore with this company.
I purchased a round trip flight several weeks ago and paid extra for flexible tickets. If you want to re-book your flight time with Opodo, be aware that you will only be able to do so through calling their customer service number. This is because they have completely outsourced their customer service to untrained, incompetent people who will lie, cheat, and do everything in their power to NOT GIVE YOU WHAT YOU PAID FOR. I have attempted to re-book my flight for 8 times now, over the course of 2 weeks. Each time has TAKEN OVER 30 MINUTES OF LONG-DISTANCE CALLING. Each time they have charge my card and EACH TIME the flight booking has NOT gone through. By the 8th time, I insisted on speaking with a manager and supervisor and they have put me on hold for over an hour. NEVER trust this company again and I will continue to share negative reviews all over internet platforms until they resolve this issue. Customer negligence in digital travel agencies is COMPLETELY UNACCEPTABLE.
