I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
AVOID they are scam - FRAUD
I booked a flight with Opodo, they charge me more then showed in their website, had to change the dates, and they charged more, unfortunately I have to cancel my trip for personal reasons, and I asked them for the refund, they said they will refund me 80%, in 10 days, but they didn't I contact them lots of times, they tell different stories, each time I called I waited at least 40 minutes,
Their customer service is overseas, and they don't care, they don't have an email, or UK customer service,
Honestly Opodo is the worst on earth, Avoid them, simply check their feedback here or search online,
They are NIGHTMARE, I wish I have NEVER dealt with them.
I will never ever use this site and I will tell every single human I know not to use this site, and everyone reading this comment.
I use Opodo to save money form my 2 tickets but I ended up paying way more than I can get from the airline directly or from any local agency office.
1 the 2 ticket was for 200 each, when I pressed buy it gone up in 5 minutes to 217, and I had to pay $7 support to get a confirmation email, there was no instruction about the support and if you would get an email with no support service, plus they charged in gpd or so no other option was available so I had to pay a 3.5% rate to USF
So I ended up paying instead of 400 I payed $480 so extra 80$ this never happened with Expedia and MEA
This is the worst online ticket purchase experience I ever had.
I used this site to save money not to pay more.
The support is very very bad, there is no support only a robot answering.
NEVER BOOK WITH THEM, YOU'RE BETTER OFF BOOKING WITH THE AIRLINE DIRECT
My experience with Opodo is a bad one, unfortunately.
Tl; dr book directly with the airline of your choice, don't go through Opodo. Not worth the worry, not worth the booking fees, not worth the wasted time/energy, not worth a one hour wait/phone call with their helpline.
I'd bought tickets for my parents as a present, and upon purchasing them i found that it takes "up to 24 hours" to process my tickets. It rang alarm bells when after 24 hours, i still had NO confirmation on my tickets despite already having PAID for them!
I phoned their helpline, and was on hold for 50 minutes! After a hurried conversation with the person, i basically was told to wait yet ANOTHER 24 hours for processing and confirmation. Here's where it gets fishy. The Opodo person told me to wait 24 hours, and if it's still processing, they'll release my tickets to me straight away. I asked how come they can't just release my tickets to me now, what's the difference between waiting 24 hours and having them processed now? He couldn't answer me and simply said "the process might be too confusing for you to understand"! How patronising!
As expected, another 24 hours later (Mind you, it's now been 48 hours or more!) it still says "processing" on my booking (both on Opodo's website and mobile app). I phoned the airline directly and was told by the airline that even they wouldn't recommend Opodo. The airline person said that they would always discourage people from booking with Opodo because often times, Opodo will hoard all their bookings and release/process tickets in one go, not as and when they come in. This means that i would have had to wait at least a WEEK for my tickets without phoning to chase them! This is why so many people don't get their tickets if they book last minute and some don't get them at all!
I phoned Opodo right after speaking to the airline, and they hurriedly released all my tickets. Why couldn't they have done this before?! I fly fairly frequently and i have never experienced this with any of my ticket bookings. They are always processed IMMEDIATELY. This is the first i've heard/experienced a booking that needed so long to process. It's ridiculous!
My advice, and the airline's advice, is that instead of booking through Opodo, travellers should book directly with the airline of their choice. Or just choose another service provider that's more reliable. It took me almost a week to sort my tickets out, had i booked with the airline, it would have taken me less than a day to get all my documents processed and ready to check in. Thankfully i booked early. I feel horribly for all those who book with Opodo and don't get their tickets due to their "processing procedure" of accumulating bookings only to process them all at once, thus delaying everyone's ticket release. BAD experience, NEVER AGAIN!
I checked the prices and it'd been the same if not cheaper if i booked directly with the airline because Opodo has hidden fees (admin fees, booking fees, etc.) PLUS the TWO HOURS i was on the phone to them needlessly added to my phone bill as well. They're not cheaper, and even if they were, it's really not worth the hassle!
I bought a ticket from Opodo for a family member that insisted because it was a bit cheaper than the company I normally buy of. After admitting to payment, there was suddenly added 200 % to the original price of the ticket.
I called to complain and fix the mistake, I waited a long time, and than was connected to a call center in India. A very friendly person, who very obbiously was trained in talking to people who want to complain, convinced me that there was really nothing that he could do for me. I can fullfil a claimform online, and on trustpilot and other review sites I can read that 0% of all people that complain, ever got their money back.
Right now I am afraid that they have put several reservations on my card and they will take even more money of my account, while I can do nothing to stop them. I don't understand how this 'company' is still in business, and no instance has been able to stop them. They have existed for many years, and tricked money out of all their costumers.
These were totally useless
These were totally useless. I was informed that i needed to go through my booking company to upgrade my seat. When i repeated this request around twenty-five times for the guy to understand what i was asking he stated that because the second flight was a short domestic flight it was unable to be upgraded, yet the long haul flight was what i wanted upgrading. He then said he unable to do this, even though the long haul flight had already told me they could upgrade me, but needed to come through the booking agent. Over one hour later, and my son trying to explain my requirement, i ended up with not getting any assistance to rectify this at all. Will ensure these are never my travel company again
I booked a flight and Hotel but booked the wrong week]
I rang them 10mins later and they said the Hotel was non refundable even though it said free cancelations (see pic) and they flights would have to be cancelled and rebooked which cost me £900
Most unhelpful and worst compnay i have ever dealt with
Paid for premium economy got economy.
8 months ago I booked an airline ticket Melbourne to Europe return and got conformation from Opodo for premium economy.
Yesterday they send an email thats states economy.
I call, premium is full it's economy now, they say?
Who does this?
They took my money 8 months ago.
I thought I'd only have a problem if I wanted to chance something, not opodo taking from me.
Daylight robbery.
* I have since been told it could take up to 21 days for someone to get back to me.
They use words like "escalate" to make you think they are doing something, but they're not.
UK based company hiding behind an Indian call centre.
I booked a economy flight to Neapel a few weeks ago. According to the information provided during the booking as well the information PRESENT in my order/booking confirmation from Opodo, I was allowed to take a bag with some xxxx dimension per person on board.
Fast check by Condor(air carrier) later showed that the rules for the allowed package on board are quite different that provided by Opodo. I had to buy additional luggage just because I was mislead by Opodo what is allowed on board. I tried to contact Opodo - no way, they have no customer service at all, just a few phone numbers without answer or after 10 min waiting a guy from India answer and start to apologies for that and explaining that this is not related to his department. I opened a few cases, no answer, no any attention and care for the customers.
Opodo is absolutely no reliable and misleading platform. If you have luck - ok. If not - forget about your money
I waited for over an hour. ON HOLD. To get some proper help on a cancelled flight. Terrible experience
Tried to add luggage, the site said there was an error so the payment didnt go through, tried again on my partners booking for the luggage and same error happened. 3 days later 2 charges appear on my credit card. I ring customer services, they refuse to refund, I ask to speak to Team Leader, they refused twice, I asked for an email to email to and they refused to supply one saying they would send me an email with the replyto details and case number. The email they sent me had no details, just a "we are unable to assist you further". This Company is a joke and treats customers with contempt. Really appalled!
Despite giving information several times to get a refund of a cancelled booking and promises to pay within 72 hours, within 7 days etc nothing happens.
Call centre is appalling and we will never use this rotten company ever again.
I would not give them 1 star- minus 5 stars is appropriate.
DO NOT USE Opodo
Do NOT use this company! You will lose your money and possibly your trip! Book directly with the airline - if you need to make a change, you must call them at 2 euros per minute with an hour wait EASILY! It is truly A SCAM.
I discovered that I do not have seat reservation number today.
Opodo sold flight ticket without seat. It is not bus
Also i did not aware of this third party opodo which is insidous
My flight depart will be 2nd june
I really do not know how can print out my boarding pass without reservation number
I chatted with Ryanair customer service today
Very gutted with this third party scam.
Opodo is gaslighting customers.
All I want is my boarding pass very soon.
Also third party scam is horriblely affected my holiday excitement.
I am writing to complain about a booking I made for flights from Newcastle to Prague with 1 stop in Paris. The booking reference is *******802 and airline booking reference is outbound 2zg67e and return sn5l3w. I paid £194.30 for return flights which debited my account. The flight going over was fine but on my return (even after my email confirmation) on arrival to the airport, they explained I was not booked on the flight even though all the documents said I was. As a result of this I had to pay 120 euros to get to paris and by the time I had spoken to AirFrance, I had missed the plane and they also confirmed I was not booked on this flight. I then got to Paris where I was stranded after having eye surgery. My only option was to then fly to Edinburgh and this cost was extra 305 Euros. I then had to get my partner to drive 2 and a half hours to collect me from Edinburgh and bring me back to Newcastle which also cost Fuel and time.
How do I go about cancelling a flight with them and getting my extra 39.00 back to which they have charged me on to of my flights?
Worst experience I've ever had with a travel company, sold flexi date option which it had no intention of honoring despite a week's notice and the policy saying they needed a minimum of 24 hours notice. Despite repeated attempts to contact them through a variety of methods, I have had zero customer service to resolve this issue and have lost several hundred euro on this. I shouldn't say 'lost' - I consider Opodo to have stolen the money. An absolutely unethical company. Avoid.
I have been dealing with Opodo regarding a refund that was sent to Opodo from Easyjet. I have been on chats with their customer service 3 times so far and each was about 2 hours long. When I ask a question, they took about 5 minutes to respond. Each time typing "please wait" every few minutes. When it came to loading the supporting documentation, they said it was taking too long and ended the chat. BTW, I was not loading it slow at all. By the third chat session, I had their tactics figured out and sent documents within 2 seconds because I had everything pre-loaded and ready to go. Their response was then that they never received them, or I sent it to the wrong email address. My response to that tactic was to send them screen shots that were indisputable that not only were the documents sent, but to the correct email address. They even went as far as to say that I could not forward an email to them (which what they originally asked for) but had to print it out, scan it, and attach it to an email that they sent... all in an effort to say that I was not responsive fast enough so they could end the chat. Unfortunately for them, that tactic did not work as I had all the documents and emails scanned as well. When all their tactics no longer worked, they resorted to saying the email and invoice from Easyjet, which clearly showed a refund was sent to Opodo, was not adequate. Easyjet had previously emailed me all the proof that they had that a refund was sent, as well as written an email that stated a refund was sent. On this third chat session, at the 1 hour and 40 minute mark, the very rude customer service rep realized he had no other delay and avoidance tactics left and quickly typed "is there anything else we can help you with" and immediately ended the chat as I was typing "yes". The best way to deal with this HORRIBLE company and their EVEN MORE HORRIBLE customer service it to call your bank and cancel all credit card charges or open a dispute. I called my bank and the charges were reversed in 1 day. I should have saved my time, effort, and aggravation by not dealing with these crooks to begin with, but once I did, should have resolved the problem with my finance company. Opodo obviously had no intention of deal with it honestly. My advice - STAY AWAY FROM THIS COMPANY. I travel quite a bit and this has got to be the worst travel company I have EVER dealt with in my life!
Terrible, terrible service. Never use Opodo! I booked flights with them to the USA. I requested flights to RDU. They said there were none (there are), so I booked to CLT instead - a 2 hour drive away. When I discovered there were flights to RDU, and asked to change my flights the same day I booked the original flights, they said I would lose all my money. I asked for a phone number or email address to submit a complaint and they gave me some no-reply type email address that generated an auto reply, and no response to my complaints.
I paid an extra £400 for a flexible return date. When I tried to change my return, they said there were literally NO FLIGHTS. There were, of course, but I had to book directly through United, and paid an extra £600 as United had no record of the flexible fare.
Two days ago I got an email from Opodo saying that my return flights have been cancelled. I am currently on hold trying to figure out what this means. I have twice been cut off by the call centre in India, having waited for 40 minutes. The online chat facility on their website requires you to have a Facebook account, which I don't have. I have wasted an enormous amount of time and money and never experienced such terrible customer service in my entire life. AVOID!
The airline had changed one of my flights which meant that I would have missed my connecting flight. Opodo didn't bother to tell me, I found out by chance.
The process of changing my flight was the most appalling customer experience I have ever had. I literally had to spend hours on the phone and I finally fixed the issue directly through the airline (who took pity on me).
Frequently I was put on hold and then forgotten.
They really don't have a right to be in business.
NEVER EVER USE THEM
Horrible, horrible company
Extremely bad service
They are incompetent and their website gives misleading information
The employees give misleading information - they do not care about the client - each time you contact them they reply using a template email without even reading what clients ask them
They lied to me - they told me i would not get charged but i did.
They do not let clients make complaints - their website doesnt work
NEVER USE OPODO EVER
STAY AWAY AT ALL COST"
