I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
I booked a flight and i tripled checked the final price before payment. After payment i noticed they charged me extra 54 euros. I found out that it is a free cancellation guarantee which i never asked for and was never presented by them before they charged it. Customer service is unreachable. They are a joke.
They force you to take their assurance to cancel (even though you uncheck the box) and don't display the price when you proceed to the payment, this way you do not realize it. You only realize when you receive the confirmation email with 68 more euros on the price you thought you were paying. There's no way to cancel this assurance (they support call center never pick the calls and you'll spend money on trying to contact them if you insist 0.25 /min). Was my first time with Opodo and definitely the last one
Using Skyscanner, I was able to find the cheapest flight through Opodo which I booked. Dublin to Ottawa for 370 euro return. After reading the reviews, I was extremely nervous about not booking directly through the airline. But, I had no issues. My flights were confirmed minutes after booking and I was able to check in at the airport.
I have purchased the tickets from opodo. First time i did a mistake. I had issues with flights. My first flight was delayed subsequently the next was missed and so on. Later i had to purchase the new ticket. Keeping in mind all the aspects i purchased insurance from opodo. Later i claimed the insurance. It was revealed to me that i have purchased a fake insurance. Opodo sold me fake insurance number. After my so many complains they didn't even bother to sorry! I am opening a law suit against them.
I have had an absolutely horrendous experience using this website.
The process of booking the ticket was reasonably smooth, it usually is when they take your money, however at the point of purchase certain information wasn't provided and this subsequently lead to the trip going a-ray.
When I arrived at Dublin Airport to check in for my flight I was informed that I would need to collect my luggage in London and go through the check-in procedures again because the first airline Aer Lingus didn't have an agreement with the second airline EVA airways.
I wasn't informed at the point of booking that i would need to check in again in London for my next flight.
There was no indication that there were no agreements between the airlines involved. I made one booking with Opodo but in reality it was 3 separate plane tickets. (I wasn't aware of this) I am someone who travels often for my job. I have frequently travelled from London to Shanghai or Shanghai to Paris etc. When I made those bookings I checked in at the point of departure and the luggage was delivered to the destination without hassle. Once I had a delay and the airline booked me into a hotel and rebooked me on the next available flight because they accepted the responsibility. In this case, the first airline is different to the second and third and there was no link between the tickets even though i booked them with you
My flight from Dublin was delayed, the baggage was late coming off the flight and I needed to wait for it. I couldn't take my onward flight without knowing where my case was. They told me that if I left and took the onward flight without filling a missing baggage claim there was no guarantee i would get the luggage back or receive any kind of compensation for the loss. So i had no choice but to wait. This was explained to me at the Aer Lingus ticket desk in London.The ticket desk in London for Aerlingus, tried to contact you as well but couldn't find a phone number and they just gave me an email address.
So in short AerLingus helped me to transfer my ticket from EVA airways to Thai Airways and get on the next available flight to Thailand meaning that I arrived in Bangkok a day later than planned. When I arrived in Thailand and went to the transfer desk, they couldn't issue the boarding pass because the booking wasn't finished' - I don't understand this and as a passenger and Opodo customer I don't think I should be in this predicament. I spent time discussing with the customer service people for the airline who were extremely unhelpful in Thailand and they told me that I couldn't get on the flight. The story was that I needed to go out, and go to talk with a ticket desk in the airport and try to transfer the flight. They told me that I would need to pay for a new ticket and at this point I didn't see another choice but to pay it so I booked another flight to Siem Reap which cost me 265.72 pounds for the flight plus 54.71 pounds for the baggage. The low cost airline had a baggage limit of 20 kilos and the original booking had a baggage allowance of 30 kg.
Trying to contact them to get money back has been a nightmare, trying to get help in the airports was a nightmare, nobody from Opodo is giving any help. Just trying to fob me off and tell me to talk to the airlines.
The booking was made on their site so as far as i'm concerned they are responsible for ensuring end to end service, from the point of booking the trip to safe arrival at my destination, that means dealing with problems and offering assistance when needed.
2/09/19 In fairness I advise I was eventually contacted by OPODO. They did correct all errors correctly and apologised. However the fact that this took nearly a month still does nothing to provide confidence to use them again.
Non existent Customer Service
Made booking of 2 flights through OPODO. When the tickets came through had a spurious email that was not representative of my email on only one of the tickets. Also Airlines were different on itinerary. 5 email and nearly 15 days later still no response to my request for rectification. Not a big deal I think but indicative of the ridiculously poor service this agency offers.
I am disappointed I did not see these reviews previously. Don't walk away from this company. RUN!
Worst company ever. Just so useless. Customer care is terrible. Booked a flight with Opodo. Checked in the night before and confirmation from Opodo. Arrived at the airport to be told by the airline I wasn't on the flight. Opodo kept me on hold for an hour and told me to book another flight instead and I would be refunded. At the airport spent 300 on another flight that day. Opodo ignored my claims for a refund and told me to resubmit my claim even tho the agent said he got the receipt and my previously submitted claim. Furthermore he said it's not their problem. Reported it to sky scanner and then Opodo began to respond. Asked for bank details to refund my money nearly 6 months later. Just check out their facebook page all the bad comments under posts are hidden. Absolute fraudulent company. How is this company allowed to be in business. Avoid is company at all costs. They make it difficult to get a refund or even contact them in an effort to make you give up.
Opodo were honeslty the worst, most stressful site I have ever booked with. They immediately took $700 from my account (half of the booking amount) and stated that my booking was 'pending' and would be confirmed within 24 hours. No response in 24 hours so I called up. It was almost impossible to find a number that was connected and I then waited 30 minutes on hold before speaking to an operator who assured me that would prioritise my booking and confirm it within another 24 hours. No response again, and after another 6 hours the booking was 'cancelled'. I called up again and was told my money did not go through, it was only 'pending' and would be returned in 48 hours. Still have no received the money. Would not recommend
Just the worst. Horrible customer service that takes forever to respond to concerns, if at all. Could not confirm my flights, but I had to contact them and wait on hold to be told instead of receiving an email or any correspondence from them.
Terrible experience. Had my flight confirmed by Opodo and once getting into the airport I was left grounded because the air company didn't have the booking confirmed
Absolutely awful, Have never experience customer services like this, After my flight was cancelled from Tokyo to Hiroshima, I contact them to rearrange my flight, everything seem ok at first, I was total it was pass on the right department and to expect an e mail, with details to rearrange the flight, I should receive with in the next 6 hours.
12 hours later called again, Was greeted by a very rude member of the team, who told me i was lying and the flight was planned to take off, even though the flight was scheduled early that day and had pass, who then cut me off,
Called back, was total it was being dealt with, it can take up to 24hours, please wait
24 hours later, Nothing, Called again,
Spoke with a gentleman, who advised me this should have not happed he will now deal with case, put me on hold, he then advise me he need to make a few phone call to get this arrange, can he call me back in 2 hours, with all the details and new flight plan,
3 hours later, Nothing, called back to which this time, I was total there was no record of the flight, I asked to speak the supervisor, who could not be found, i then asked for a refund to which i was total the refund office was busy, he then said he would get his supervisor, which he then put me on hold and cut me off.
In total i have spent over 6 hours on the line, with no flight to show for it,
They are actually breaking the law by not providing a new flight, I have asked a lawyer friend for legal advise,
Create a paper Trail and record all your calls with this company
I just booked a multi-city flight with Opodo yesterday and today got an mail that two of my flights cannot be confirmed and was asked to call them to solve the problem. However non of the phone numbers provided works and wherever I look, I cannot find a phone number or and mail to the customer service. Now I am afraid that I have to pay for new ticket. So stressful would not recommend
I WOULD NEVER EVER AGAIN USE OPODO
We've booked three tickets with Opodo and when all done, we've realise one of the names had an additional letter in it- we have called them again & again and still nothing got done, every time it took us around 40 minutes on the line and they asking us to call Pegasus airline again & again. When we call Pegasus, another 20 minutes on the line with Pegasus and they say they can't find any change of name by opodo and ask us to call Opodo again. It's a loop hole and wasted countless hours of our time.
Leaving this review while waiting on the line.
Saurabh, Ashima, Karan, Harpret, Shreya, Ovunc, Abdolrahim, many more and Aryan
Hello,
I have booked a flight from Brussels Airport Zaventem to Tunis Enfida.
A booking for 2 persons. Very simple 2:30 hours flight, direct.
We made a reservation only with hand luggage and we want to add an extra luggage of 25 kg. Again very simple request. All companies and airline booking websites offers that. But apparently not OPODO.
I called them, first they said I have to call directly the airline company. The airline company told me that we have to get back to them.
So I was talking to the OPODO operator on phone and asked her to send me an email saying that opodo cannot deliver this service and she was telling me that she sent the email and I didn't want to hang up until I see the email in my box and I waited for 15min on the phone, and no email received. After a while she hang up, and I figured out that she wanted me to hang up the first to escape the report at the end of the call where they get your opinion.
Until now, no news how to add an extra luggage.
Thanks OPODO.
First time and last time.
After paying a huge amount for your flight ticket - It is not possible to get any help or assistance from Opodo.
First, I have been trying to call them. Multiple times, I have waited in their line for more than one hour. No response.
Then, I decided to write them an email - but there is no email address listed on their website.
Then, I decided to contact them through facebook messenger. At first, I was really happy as an employee helped me after a few minutes with a few questions. When I told them I wanted to claim back my taxes and subcharges of my ticket price, the employee first told me that my ticket is non-refundable, and thus, I cannot get anything back once I decide to cancel my tickets. When I told them that they are legally obliged to pay back taxes and subcharges - even when the ticket is non-refundable (AirFrance, the airline I am flying with, confirmed), the employee finally agreed. He or she promised me to get back to me in 24 hours with the total amount of taxes and subcharges I could claim back if I would cancel my ticket (based on this I wanted to decide whether or not to cancel).
48 hours later, I did not receive anything from Opodo. I sent them another message through Facebook chat. When I told them about my issue, and that I did not hear anything, they immediately terminated the chat and redirected me to the chatbot. I have started more than 20 chats through messenger now, but every time the subject of claiming back the taxes comes up, they terminate the chat.
Do not make the mistake to book with Opodo - as they do not keep promises, try to mislead you and wrongfully keep your money!
It is the same kind of firm as ViaGogo! Actually All we need is "hackers"?! I lost my nerves and a lot of money because of them! Why is GOOGLE and others giving them "upgrades" at sites?! Well i know, because the money talks?!
I book through their site, they charge my card and send me a confirmation email with tickets, and then I go to take my flight and find out that the ticket has been cancelled. They first try to blame it on the airlines and say that the airlines have cancelled this ticket themselves, but then they couldn't and offer a flight the next day, and they choose the cheapest least convenient longest flight. Never use them
They increased my tickets price by two hundred and fifty pounds just a second prior to confirming the purchase. They left a note on the screen saying if I don't confirm the flight with the new price I would lose my booking. I did buy the ticket. The confirmation letter showed that Pegasus airline charged £1200 while Opodo fees was 850 pounds!
They ripped me off!
I am only giving this ap one star so I
I am only giving this ap one star so I can write my review. First, I choose a specific destination to fly from out of Mallorca. I checked the destinations and date to assure everything was correct before selecting my flight. When I finalized payment, it came back confirming a different destination than I had chosen, and approved. Clearly this was a glitch on behalf of the app, a trick of changing destinations that swindle money from its users, or if not honored, needs serious attention. My flight is not for two months, but I called immediately to have this rectified. I called Opodo in London, and got an operator out of India. This man refused, REFUSED, to let me speak to a manager. He would not rectify my issue. He said I had to call the airline myself. Again, I insisted I speak to a manager. He refused again, but said he would call the airline himself. He came back and said the airline was closed. He would not issue me a refund. Again, he refused to let me speak to a manager, and then, said I had to call the airline myself. This is the SINGLE WORST THIRD PARTY SERVICE I HAVE EVER USED, and I have used them all! UNCONSCIONABLE behavior. DO NOT USE THIS SERVICE.
I strongly recommend staying away from this company!
Not only that they have stolen my money and given me no car, but their customer support is really the lowest I have ever seen!
I rented a car from them in Glasgo, when I got there the car rental place was quite a long way from the airport and they had no car for me because I arrived 1 day later. So yes that is my fault, but I have rented the car for 7 days and it was fully paid! I asked them to give me another car they did not want to, and I ask to at least give me a discount on renting another one, not even the smallest intention from the customer service people over the phone to try to help. Basically, they were looking foreword to just cash that money from me, as the rental company has already rented the car to someone else, so they make more money like this.
If you want a company that just looks for reasons to pull money out of your pocket and devalue you as a customer go ahead!
You may pick your cart in time, but I am sure they find other reasons to be as they are.
After that, I had a high standard customer service with renacar.com, who were very kind to help me find a car and even refunded me the price of a car that I have booked without reading that they do not rent cars with people that have penalty points on the license, Their customer support staff were very nice and respectful and ran the extra mile to find me a company that will rent me a car. I didn't mind paying double the price as I have got what I needed and I have been treated with respect!
