I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Their website is a scam. They showed me a price of AED 5400 but when I clicked on continue the website it charged my card AED 5900. They have deliberately, make the website a scam with popups.
NEVER EVER BOOK WITH OPODO. THEY ARE THIEVES. God forbid you ever have issue with your ticket (such as airline cancelling the flight etc). You will never ever be able to reach the customer service. They will charge you vague 'service' charges you never agreed to or were aware off. And you will never see your money back. I DO NOT UNDERSTAND WHY THEY STILL HAVE BUSINESS AND WHY CUSTOMER WATCH DOG DOES NOT PENALIZE THEM.
Opodo is a scam
Had a very bad experience. I won't recommend Opodo to anyone. I booked my flight from Newcastle to USA and got to airport 2hours before my departure. I was told at the airport that I must have a Schengen visa before I could connect to USA via Paris. This is awful because I booked through agent so there won't be a fault, was not told.
I ranged Opodo 1hour before departure to let them know but the lady is so heartless telling me they can't do anything to it. I asked her to cancel my booking and refund me my tax if others couldn't be refunded but while waiting for my refund, she didn't cancel the booking and I was not allowed to go with the flight. Opodo should refund me, hearing many unpleasant things about them just today alone. I will use my lawyer if am not refunded immediately because if you go through the phone conversation recorded you will realise I cancelled before departure period.
Waiting for my refund or I will fight fot my right as this is I'll-treatment. Affected physically, psychologically and financially.Its do horrible. Opodo is a scam company
DO NOT USE THE OPODO SITE TO BOOK.
THE OPODO SITE STATED ONE THING ON THE CONFIRMATION EMAIL AND ON THE OPODO SITE BUT CHARGE SOMETHING ELSE TO THE CARD.
THEN TAP PORTUGAL CHARGED ME AGAIN. A TOTAL DIFFERENCE OF 400 EURO
WHEN I CALLED THEM THEY STATED THERE IS NO MANAGER ON SITE AND THAT I NEED TO SEND THEM MY BANK STATEMENTS AS PROOF!
THEY STATED THAT 1 CHECK IN IS INCLUDED WHEN I RECIEVED THE CONFIRMATION 0 BAGS WERE INCLUDED THEY SAID I DIDN'T PAY FOR IT YET THEY CHARGED MY CARD.
THIS IS UNBELIEVABLE. NEVER EXPERIENCED SOMETHING LIKE THIS. I WAS ASKING THE OPODO CUSTOMER CHAT LINE IF THIS IS SCAM SITE AS THAT IS WHAT IT FELT LIKE.
DO NOT USE! THE CHEAP FLIGHT IS A HOOK AND BAIT. I AM NOW SURE THIS IS THEIR BUSINESS MODEL AS YOU CAN SEE FROM THE MASSIVE AMOUNT OF NEGATIVE REVIEWS.
Had a trip booked to Daydream Island in January 2020. We were meeting our daughter who is in Australia. On 11th November a truck hit her and fractured her femur and pelvis. She will not be okay to travel for at least 6-12 weeks. We asked to cancel our booking and get refunded and Opodo has flatly refused. Will never use them again and will make it my duty to warn everyone I can. Atrocious service.
Air line already refund money because I was not able to travel an airline send receipt to me as well. Every time when I call them Opoodo and edreams are sister company and they making every time excuses that they not get money from airline. There is any way that I can contact to company house and they should be stop working in UK.
I have been using Opodo for a while, although I commend their prices range but anyone looking to solve an issue just forget their customer service is zero. Never have I had a query resolved they just take your money and that's it. Kayak and the others are way better
Disgusting experience, they scam you, didn't even refund my ticket or pick up my calls. Don't ever buy your flights there.
My husband was unfortunately killed in an accident and I simply want to change his name to that of my 13 yo - change has authorised with supporting documentation and Opodo refuse to allow the authorisation wil never ever use them again also for a very rude reply to my written request and spent 45 mins on the phone on their " helpline" to no avail,
I'll never book anything via Opodo. Worst experience ever.
In April 2019 I booked a flight from CPH - VIE at the end of July - one day before the flight, I got the message, that I could check in now. I tried it, but it didn't work. I looked up the Level flight and saw that it was cancelled. I contacted Level and they were very friendly and helpful. Because I didn't book via Level directly, I had to contact Opodo to get my money back. I tried it several times, but they didn't do anything.
I used them for booking because friends I was travelling with did. Will never use them again. I could not check in online. I kept getting automatic email requests to check in for a flight I did not book and that did not exit (!). The booking codes for the flights in my confirmation email were invalid. I could not write to Opodo as the only option is to use chat via Facebook and I do not want to give them access to my FB pages. I had to call Opodo UK number from abroad. They told me they cannot check me in and I had to check in in person at the airport. So I got quite worried and asked why the airline code and flight numbers could not be found anywhere, including on the airport site. They could not explain and would not offer any other help. In the end, it turned out they used yet another third agency for part of the booking. I had to call that other agency and was told: Opodo sent me wrong booking codes and wrong flight numbers. I was able to get help from this other air service in the end and check in. But had I just shown up at the airport, I would have been very likely denied boarding and lost my flight. Will never ever use these guys. Really shoddy and sloppy, to say nothing of the customer service.
I booked a ticket from Dublin to Dubai. While booking it showed that 1 check-in bag is allowed. After paying the money and finishing the booking, they say that bags are not allowed and asking for more money to add a bag. The flights are long-distance and without check-in bags, I can't travel. These guys are just a total rip off.
Don't book with them. Their customer service is the worst as well. They don't help and you have to wait for a response for like days.
Regarding my booking reference *******192, My flight got cancelled on 11th April 2019 by jet airways. After that there was not any alternative flight offered to me neither by Jet Airways nor Opodo. But I was told that I will be getting full refund back the amount of £540 by Opodo Customer Service team. Ever since, It has been more that 180 working days that I have been waiting for my refund back.
Now, Opodo are saying that I have to wait for another 6 months and still the refund is also not guarantee because of Jet airways crisis and payment authorization needed. This is really unacceptable. This is one of the poorest customer service that I have came across in my life. Opodo don't care about the customer and their value. I will never ever used Opodo in my life and will suggest friends and family about my horrible experience with Opodo and also tell them not to use Opodo too.
Flight cancelled and they refuse to issue agree a refund for at least 24 hours by which time replacement flights will have gone. Do NOT use this dreadful company that has some of the world's worst customer service.
DO NOT USE THIS WEBSITE!
They are THEIVES! They stole my money!
We bought a return ticket for one price in their website and the charges to my credit card were more than double, more than double!
Customer service: ZERO, NONE, you call, send emails and NOTHING is done, absolutely NOTHING!
The worst experience I ever had in my entire life! And trust me, I'm not that young...
DO NOT USE THIS WEBSITE!
The most incompetent service I ever experienced. Because of a change in my flight timetable - which know forces me to stay one night in Nairobi with the implied additional costs - I had to call more than 10 times and the process is lasting more than 2 weeks. I had to wait more than 10 minutes on the phone in at least 4 or 5 occasions to then give up. They forwarded me to other departments which then did not hear me on the phone or just did not pick up. You cannot get in touch with the airline yourself, they have to do it, what just adds more links in the communication chain and therefore inefficiencies. Even worse, they make YOU call them to confirm THEIR changes (no email option, of course). Moreover, they sent me a very confusing email canceling my flight outbound flight on the 17th of October - when my flight was actually on the 18th of October. The best: they still asked you to call them if you wanted a reimbursement - seriously? And, yes, EVERYTHING IS STILL IN PROCESS. I still do not have an email or something written that confirms the flight timetable, even though they told me on the phone that they would send me a confirmation email in 24h, and I am flying in 2 weeks. I LOST A LOT OF TIME WHICH IS MONEY AND I STILL DO NOT HAVE ANYTHING IN WRITTEN FORM THAT CONFIRMS MY FLIGHT. They surely are keeping my money, though!
I booked a flight with Opodo to India (travelling with Emirates) and travelled on the 26/08/2019. Booking everything went fine until I got to the airport and it transpired that Opodo had provided incorrect information about luggage weights for Emirates. I was 3kg over the allocated weight for cabin luggage and so they charged me an extortionate fee. Emirates asked me to provide evidence that I had been informed of the wrong details. When I did they then promptly ignored it and said I needed to take it up with the agent Opodo. I did via Opodo's complaint system and more than a month later have yet to be contacted in any way by Opodo. This is extremely bad customer service by Opodo, both before and after travel. I won't be booking through them again and advise others to avoid them as well.
-- update --
The day I wrote a review on a public review site Opodo suddenly contacted me. Denied all knowledge of my complaint that had been made via the system they direct you too. Asked me to furnish all the details again, along with evidence on their site of the false information that I had been provided with. I compiled by pointing out two webpages on their site that had false information and then (same story as Emirates) they ignored the evidence and told me that I had looked at the wrong webpage on their site - apparently one correct webpage cancels out two webpages with completely incorrect information.
Worst Travel Agent I have EVER booked with.
I booked a flight via Opodo for TUI flights. TUI refunded the cost of the flights but the refund was made to Opodo who have refused to refund me even after over 15 calls and 6 hours on the phone to their numerous useless customer service' representatives. Each person says a completely different thing. I was told to send an email to show proof that TUI had refunded the flights to Opodo. Once I done that, they said they didn't receive the email. Once they FINALLY confirmed they received the email, they told me I would have to wait until they contact TUI to confirm this.
Any excuse to avoid paying me back! Opodo is by FAR, the WORST company I have ever dealt with. Rude customer service' representatives (based in India) who have limited training and will try every trick in the book to avoid paying back customers - I will be going through my bank to obtain my refund via the Chargeback scheme!
AVOID AT ALL COSTS!
NEVER EVER buy from these scammer!
As they are an absolute bunch if stealer!
Below is the true history of what they did to me and see their response to my complaint
Hi
Before I bought the ticket from your website, I checked Ryanair it was 26.99 then I had a look at your site to see if there was any cheaper one which it showed 15.77 and said all taxes and service charges were included.
I proceeded to the very final page where I was asked to inter my card number and click purchase the ticket and the price still showed 15.77 and I clicked and purchased the ticket
Now the confirmation email was a DISASTER email to receive!
It said 26.99 charged by Ryanair why? Since I was quoted only 15.77 that included everything!
And more horrible than that, that my card was charged another 20 by opodo separately which I was never told about that, again why this?
I could buy the ticket from Ryanair website for only 26.99 but I was charged 47 in total and was never told about this at all?
Now I regard this as an absolute stealing and DO NOT want to hear anything except to have my money refunded as soonest possible
Thanks
Their respond to my complaint:
Dear Dawood,
With regards to your booking reference *******378.
The service fees booking are non refundable. Opodo service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by Opodo for the search, comparison and assistance in the booking process.
Kind regards,
Wow. Just booked a flight with Opodo after being screwed by Thomas cook. They took the money from my account (barring in mind my flight is in 24hrs) and the booking status just read "pending". They took the money from my account, held it and then 12 hours before my flight they informed me it was a mistake and the flight was not booked. Forcing me to scour the internet for more flights at the last minute. The best thing is, the money will be returned to me in 72 hours to 10 days. Thanks a $#*!ing lot Opodo. One job you have, book people's travel arrangements. One job. And you can't do that. Joke of a company. Everyone should avoid these. No better than Thomas cook. Absolutely useless. AVOID!
