I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
I have NEVER seen an unprofessional customer service like I just witnessed from Opodo. I just feel it is totally ripped off by there FRAUDULENT tactics. I bought a ticket to Canada with ref SE3D7A and made the return leg flexible due to medical reasons. When I called their customer service number (+1) *******641 (based in India) to make a date change I was told that I would pay for the full amount of the change and claim the refund back from an insurance company based in the UK. I was surprised at this process and couple with the fact that the insurance company has 6-7 hours time difference with my location in Canada. I was given the phone number and email address of the insurance company to contact once I have made my full payment (*******566 and *******@earefund.com). I accepted to go with it and while that was being processed I was told that the system was down and had to call back for the date change to be concluded.
I called back as instructed and spoke with Rahul and I was informed that I dont not have any flexible date change as that was ONLY effective before the flight take off. I was stunned and surprised with the news. I tried to reason with what was happening but I was finding such news shocking to me. I requested to speak with a manager since I was being informed two different and contrary information and was told none was available but they would give me a call back with my details with 1-2 hours.
NO ONE CALLED IN 24 HOURS!. I called back and requested to speak with a manager and I spoke with Kushagar who I felt treated me and the issue as a transaction with no empathy. He said the flexible date that was paid for does not exist as per terms and conditions. This is TRULY shocking and surprising to me to say the least despite my campaigning about Opodo cheap tickets to friends on social media. To crown it all I was informed that the date can not be changed at all by the manager!
WHY all this torture Opodo?
Theyt took 1200 euros from my card, but we never got the confirmation. When we called them, there was Indian guy at the customer service who could barely speak english, and he said that they fixed it and we would get a confirmation in 24 hours. We never got it and called again the next day. Then there was another Indian guy who said that they did not get my money even though it was gone from my account.
Hi Joonas,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
I have booked a flight with Opodo where the total price was 114.99 Euros. After completing my card details and confirming the payment they actually charged 134.99 Euros, without my consent. Fraudulent and unacceptable, I'll never book with this company again.
Hi Anan,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Booked flights for next year a few weeks ago. Got an email today saying the flights were booked for this month. Called customer support to change the flight, they said there were no other flights so nothing they could do. He then said he could only refund me £80 (we paid nearly £400) even though it wasn't my fault. I had to argue with him for about 5 minutes before he agreed to put me through to a manager. The manager then disconnected my call. I called back again and spoke to potentially the only helpful person in this company who after about 15 minutes on hold said he could refund me £219. I have spent an hour and 40 minutes on the phone today. Lost nearly £200. Will not use this company again. Will warn everyone I know. 10/10 stay away from this company!
Hi Kirsten,
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
Opodo mis-sold me a Business Class and promised me a cashback of £236 after I confronted them. The compensation was never sent back to me and the representative handling my complaint was extremely rude. I even escalated the case to OPODO's CEO, but nothing from him.
My flight reference was Opodo / *******888 / SHAIKH ABU
Hi Sam,
We can see that an offer of compensation was made to you as you stated above, however, was rejected by yourself. No refund had been made as no agreement from both parties was confirmed because of this.
Please contact the agent you were talking with so they can have this processed for you.
Best regards,
Christos - Customer care.
I was sold a ticket by OPODO which didn't exist. I went all the way to the airport only to find from the airlines that OPODO never booked my ticket with the airlines.
Terrible customer service and terrible connection. I was routed to a guy in india and the connection kept falling out.
I booked a flight through Opodo and they sold me travel insurance through their partner company, Intana, for my trip, but I later found out the travel insurance was only for UK residents (no notice on their website). Keep in mind that I had already listed my address (not a UK address) when I booked the flight, so they already knew I was not a UK resident.
Before my flight I get a high ankle sprain and can no longer go on my trip.
Hours on international calls getting the run-around to try and find a reasonable solution and they offered to change my flight for a fee of $225 and the difference in the cost of the airfare.
So I look up the cost of flights on the airline I had booked with in the month that made sense. The prices were slightly higher ($40 - $50) than I had already paid, so I expected to pay an additional $275 - $300 and call it a day; better than losing out completely.
Well, three redirects later after calling Opodo back, and they tell me they can change my flight for a total fee of 800+ Pounds! That's over $1000 if you're curious, far more than the new flight I found on the airline's site.
Basically they tried to "fix" their problem by screwing me over a second time, citing additional fees (which I wasn't originally told about) as the reason.
Avoid this company at all costs!
Hello Dan,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
Although Opodo does everything according to law, you nust notice the following:
1.)They take no responsibility in case of a dely or cencellation of your flight!
Means-you would'nt even be noticed, both by the airline neither by opodo about the change.
2.)They use classic misdirection methods!
As I orderd my flight, i've noticed that "surprisingly" none of the cheap options were available. You might ask-"why would they show this flights?". As I said, this is a classic misdirection method; once you're inside their site, you're more likely to invite one of the more expensive options. But don't worry - it's legal according to their terms and conditions
3.)They have a poor synchronization!
All I wanted was to reserve a specific seat on my flight. Sounds easy right?!
So I tried to do so in their site. The site said to call them (International phone call) in order to reserve those seats, and so I did. Their voice mail said that this matter is handled by their site. Confused? So was I...
Make a long story short-DON'T USE OPODO!
Hello Ayelet,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
*SCAM*
I used Opodo to make a Maggiore (Italian car renting company) booking for a city car (Open Adam) to collect In Florence and drop off at Pisa airport. I'll never use Opodo again.
The supplier charged us £300 for a barely visible scratch on the car.
It was supposed to be covered by a damage excess of 800,00 including tax. (Collision Damage Waiver (CDW))
Opodo customer services were absolutely awful when I complained on my return as I tried to claim the money back them (rentalcars). Entered the official claim on their website. They came back to me telling me they asked the Italian company to provide the documents but more than a month after I still haven't heard back from them.
I emailed twice. Still no response.
Never use Opodo - go straight to your supplier of choice.
Hello Pharm,
Thank you for your review and detailed comments which, your feedback is important.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
Bought tickets through Opodo.com
Was trying to change dates, PNR number was invalid, could not change fly dates or track myself on the system, spent entire sunday trying to contact them, and at the end of the day, they offered me 50% refund even tough my tickets not valid! Would NEVER use Opodo again! Scam Scam Scam
Hello Linas,
We are very sorry to read of your experience with Opodo. This is certainly not the level of service that we expect for our customers.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
You can private message me on this. Or else provide me with a direct line or email if you are genuinely keen to help. I have emailed via your website and app several times with no response.
Hello Tess,
Can you please send us your booking reference using the link below so we can look into this further for you:
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
Rang 5 times for a receipt for my flight. Still waiting. Would not allow any changes to my reservation. Would not allow any refund. Rude. X 2 staff members Pretended to not be able to hear me and hung up after waiting on hold for 10mins. Placed on hold constantly during the call. Terrible experience. Pay more and enjoy peace of mind by avoiding this company.
Purchased optional flight change insurance and they prevent you being able to use the service as they re impossible to contact. Truly incompetent
Hello J. G,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
Booked through Opodo and a connecting flight has been cancelled.
There is no way to get through to them.
Calling to UK and waiting several times more than 30 minutes can be quite expensive, plus that all of the operators which have clear Indian accent are rude, useless as they tend to have a sudden drop of hearing loss.
Hello Daniel,
Thank you for your review and detailed comments which, your feedback is important.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
I have called them 5 times. 5 different people told me that you will have your invoice in 24-48 hours and still after 13 days I have got nothing.
The worst in one word.
Hello Yasin,
We are very sorry to read of your experience with Opodo. This is certainly not the level of service that we expect for our customers.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
I made a flight booking yesterday and received an email saying I would have a confirmation email shortly... over 24 hours later I received an email confirming that the flight had not been booked as it was not available...
This was just 17 hours before I was due to fly home to my seriously ill father. I even emailed them yesterday after waiting several hours to say that I needed to know due to the urgency of needing to get home. The response was basically, wait.
If they don't have the flight available they should not be advertising it let alone keeping someone waiting over 24 hours to tell them this. Disgusted!
Hello Sandra,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
Never again! Disgusting service, impossible to connect and once you get them on the phone they keep saying that the line is breaking and they dont hear you... when you are asking for the flight cancellation and refund! Even if your flight is with Lufthansa (not low cost airlines!)
They are very tricky - no possibility to change or cancel your flight with al least some refund! Very disappointed!
Hello Yulia,
I apologise that, on this occasion, your experience of Opodo was not entirely satisfactory.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
We showed up to the airport and our reservation was cancelled. My family had booked our trip 6 months out. My husband and I took a week off work a party was planned. Because we apparently checked a box that said more comments our reservation was cancelled. I missed an email with an unclear subject that said if we didn't resolve the issue our reservation would be cancelled. They never sent a clear email saying reservation was cancelled.
Hello Samantha,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
I was checking out flights to visit a friend in spain from my local airport when a message popped up on opodo that the price of the ticket had dropped by £100 each. I was really pleased. I rang them and had over 5 minutes wait to get through. The line was very noisy and the operator had poor English. After an age repeating over and over my requirement for the tickets she gave me a price over £260 more than quoted on line. I said I had a screen shot of the price offered but she said it was only offered for a short time depending on demand. So within 15 minutes the price had virtually doubled. I then looked at reviews for opodo and found that this is very common. A brilliant price offered then it shoots up either when you ring or even after you have paid. Dreadful way to do business.
Hello Heth,
Thank you for your review and detailed comments which, your feedback is important.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
I purchased my tickets with Flight Cancellation Insurance and Cancel for Any Reason Guarantee. Something very important came up so I called customer service to cancel my flight but to my surprise the representative said it was not possible. So what happened to the Cancel for Any Reason Guarantee that I paid for?! And to make matters even worst, the customer service representative would not give me his name. I tried asking for his supervisor but he would not transfer the call either. I called 5 times but the same customer representative kept on hanging up. This has been a horrible experience for me. I lost money because of the lies and false information on their site. I will never do business with Opodo again!
Hello Yomtov,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
I booked a flight and after the credit card was charged for the ticket amount by one hour they cancelled the reservation.
Reservation No.: *******101
Hello Ahmed,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service. I will find the way forward and contact you privately to resolve it.
Best regards,
Christos - Customer care.
In a nutshell, I booked a flight with OPODO including insurance attached in case i need to cancel, when i did need to cancel the process is to phone takes about 30 minutes and costs a bomb to tell them you want to cancel as its in the states. Then i have since had at least 2 months repeatedly trying to get my refund, again you have to wait for ages to speak to anyone, to make it worse they ask you for your bank details on a no reply email! Never ever will go anywhere near this company again!
Hello Jeffrey,
I apologise that, on this occasion, your experience of Opodo was not entirely satisfactory.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.
Hi Johnson,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u