Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Overall, the company has cultivated a positive reputation for its user-friendly booking process, competitive pricing, and strong customer service. Many customers appreciate the prompt communication, personalized assistance from agents, and the added security measures like two-factor authentication. However, some concerns were noted regarding initial booking challenges, particularly with credit card issues and the need for customer initiative in completing transactions. Despite these minor setbacks, the general sentiment reflects high customer satisfaction and a willingness to recommend the service, indicating a solid foundation for future growth and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The response was fast & precise! I did not spend too much time to get the needed results. The outcome of their recommendations & the timing were excellent to my rating. Thanks OOJO team.
Very honest reliable trustworthy service, I have a wonderful experience with these guys.
Keep doing the good work.
We’re so happy to hear that you had a wonderful experience with OOJO! We love helping our customers have smooth and enjoyable trips. Can’t wait to assist you on your next adventure!
I was struggling to finalize my purchase of my last ticket, but Deiparine called me up and he made it happen😊
Thank you for the kind words! We’re so glad Deiparine was able to make your travel planning easier. At OOJO, we are committed to excellent customer care, and your feedback means the world to us.
Easy to use website and the ticket prices are competitive. I've been using Oojo for years now. I highly recommend this website.
We’re so happy to know that OOJO made your experience smooth and enjoyable! Your feedback helps us continue providing great service. See you on your next trip!
First time dealing with Oojo and the support as been very great and clear. Eren was very helpful in finalizing my ticket.
We’re so happy to hear that Eren provided you with a positive experience! At OOJO, we believe in delivering personalized travel service, and your feedback makes all the difference.
Just on the customer service alone, I would choose this platform! They were caring, very immediate with their responses, as well as their follow ups. They explain everything to ensure you get the best bang out of your buck and a good experience.
We can’t thank you enough for your positive feedback! It’s wonderful to hear that OOJO exceeded your expectations. We're excited to continue supporting your travel plans.
The process was quick, the support was outstanding, and I felt genuinely cared for every step of the way. Thank you for turning what could've been a hassle into something surprisingly pleasant!"
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
My first experience with Oojo.com. Booking is very smooth and what really stands out is a representative calling to confirm all information entered online. Great job!
Thank you so much for your kind review! We’re thrilled to hear that OOJO helped make your travel planning easy. Can’t wait to assist you again soon!
I booked a few times here and never had a problem. It's easy fast and reliable, not to mention the best price.
We truly appreciate your kind words! OOJO is all about making travel easier, and we’re thrilled to hear we did that for you. Looking forward to working with you again!
Oojo offers a seamless booking experience with consistently competitive prices, as evidenced by my fourth time using their service. The process is straightforward, and I received my ticket number and airline confirmation within minutes. For travelers with fixed plans, Oojo is an excellent choice. However, be aware that any changes to your itinerary may incur fees. Highly recommended for hassle-free, budget-friendly bookings!
Thank you so much for your kind review! We’re thrilled to hear that OOJO helped make your travel planning easy. Can’t wait to assist you again soon!
I recently used your service and would like to share my feedback. Overall, I appreciated [mention something positive]. However, I encountered some issues with [mention the problem briefly]. I believe that addressing this would enhance the overall experience for customers. Thank you for considering my feedback.
Thank you so much for taking the time to share your experience with Oojo. We're glad to hear that you appreciated certain aspects of our service, that truly means a lot. We also sincerely value your honesty regarding the issue you encountered. Feedback like yours helps us understand where we can improve and better serve our customers in the future. Rest assured, your comments have been noted and will be shared with our team for review. We appreciate your trust and hope to have the opportunity to serve you even better next time!
After purchasing through Ooja, they called to confirm everything and asked if we needed any help from them. I told them I had a service dog and that they would do what is necessary to help me out.
We’re so thankful for your feedback! OOJO works hard to ensure smooth travel experiences, and we’re thrilled we could assist with your plans. Looking forward to your next journey!
The booking process was hassle-free and I was done in a few minutes. Definitely patronizing them again next time!
We truly appreciate your feedback! It’s great to know that OOJO provided the service you were looking for. We’re excited to help with your next travel plans!
This is my first time using Oojo. The transaction was quick and very secure. I'm happy with the price offered for my flight.
We really appreciate your feedback! OOJO strives to provide excellent service, and we’re so glad to hear we met your expectations. Can’t wait to assist with your next trip!
I purchased a flight ticket ( 4 passengers) with the protection option, expecting it would allow me to make changes to my trip easily and affordably. However, when I needed to exchange the ticket, the first fare offered was surprisingly expensive. But I made a payment. I was expecting to receive the new tickets right away, but nothing happens.
After few day, i reaching out to the agency, I have been talked to the new fare price. They said that it was a basic plan protection. I was quite disappointing The day after, fortunately, the customer service called me, they were able to offer me a more reasonable and budget-friendly fare. I appreciate the team's responsiveness and willingness to help, Overall, the experience started off a bit frustrating but ended positively thanks to the agency's support. Five stars isn't enough - I'd give them 20 stars if I could! Thanks Thanks
We truly appreciate your patience and understanding while we worked through the situation. Although we're sorry for the initial confusion and frustration, we're very glad our team was able to step in and find a better solution for you. Your positive feedback means a lot to us, and we’re thrilled to hear that everything ended on such a positive note.
My expectation was I would receive my e-ticket before the auto 24 hours advised. I called in to chase this up as it was taking a while and the advisers (not machines) I connected with instantly explained the reason why my ticket was not confirmed yet (i. E. discount offering). He really allayed my concern and the ticket came in within the new wait period I was advised.
Thank you for sharing your experience! We’re glad to hear that our customer service team was responsive and addressed your concerns promptly. It’s important to us that you feel informed and supported throughout the booking process.
Customer service rep helped me realize I made a mistake and fixed it instantly. I am so grateful, thank you!
We’re so glad to hear that OOJO helped make your trip a success! Your positive review means a lot to us, and we look forward to helping with your next travel plans.
The booking process was easy and efficient, and offered various protection purchases (didn't use any this time - possibility in future). The lower price guarantee wasn't part of the agreement unless you purchase the price guarantee option, but the price I locked in was still slightly cheaper than the airline website fare. Definitely would continue to look for future flight from this website.
Quick, easy, and stress-free, that’s what we’re about! Your rating means a lot to us!
Price and quick confirmation for my trip, and spoke with customer service repersantative and he provide me all that information about my ticket.
Your feedback means so much to us! OOJO is dedicated to providing the best service possible, and we’re thrilled to know we succeeded in making your trip easy and enjoyable.
I got a phone call immediately after I booked my flight and the CSR went over every detail to make sure I disn't miss anything. No hard sellas, just great customer service!
Thank you for sharing your experience with us! ASAP Tickets is here to provide an exceptional experience, and we’re thrilled we could do that for you. We’re excited for your next trip!
Answer: Very bad customer service. They will sell you and call you like crazy but when it comes to some changes they will never respond. Better to stay away from them.
Answer: When it comes to cancellation, they will charge a huge fee and they will never answer the phone call when asking for a refund. Worse service.
Answer: No they won't change your reservation even if it's in the 24 hour grace period. Do not use them
Answer: Please go ahead and file dispute/chargebacks against the credit card that you use. Just call your company and explain, they can help you with the rest. OOJO will not be of any help in such situations, they are here to rip people off of helpless situations.
Answer: No, OOJO is all about trying to rip you off of your helpless situation. Sox they will slap tons of fees, nothing less than $250.


We truly appreciate your kind words! OOJO is all about making travel easier, and we’re thrilled to hear we did that for you. Looking forward to working with you again!