OnTracReviews 1,481

This company is disgusting! I was supposed to receive my package on February 1st. The tracking was not updated. It was actually never updated in fact. I received an email stating that my package was delivered on February 5th. I was outside the minute I had this email. I looked around the entire premise and saw nothing. No truck pulled up. When I contacted them, they told me it would take two days to do an investigation. About a day later they were sorry to inform me that they could not help me with my package delivery. They were unable to tell me which driver was taking my particular route this day. They are disgusting and they steal from people. They depend solely on businesses to redeliver a package so they can steal your $#*!. Quite the scam!

Package delivered at the wrong address. Delivery personnel don't speak English. I doubt if he can read the shipping address. No live person to talk to on the phone, just text messages when filing a complaint. Even the customer services response through text messages doesn't read what I was texting. Very poor shipping company.

I have told them 5 times instructions on how and when to deliver the package to my place of work, and they have not followed instructions. This is unacceptable. It has been a week worth of time wasted. This company and their employees are disappointing to say the least.

Avoid at all costs. Don't deliver and customer service is non existent. No answer to multiple inquiries.

Very unprofessional no customer service and very rude. Delivering my package today one star this is the worst company I have ever dealt with rude people.

I've had no problems with onTrac. I place many online orders & the times that onTrac has delivered has been great! Delivery is on time, the boxes/pkgs are delivered with care in front of my door (which is where I want it), delivery person also rings the doorbell.
Barbara
California

I keep having issues with this delivery service! I will no longer order from companies that use this courier because the csr stinks and I do believe that 1. They are not live agents or 2. They are based in other countries.
I hate for it to come to this point because I order from Fab__ tics and Sa__ge XF__ ty a lot but keep having issues with my packages being delivered.

I thought it was just one of examples.but the delivery personnel in our area consistently leave our packages in the rain, tossed where we dont find it until days later or sitting on top.of our mailboxes where they are easily stolen. I have yet to get an on trac delivery to my front door. The last package was left in the rain and the contents got wet because when they tossed it out it must have broken open a bit. Just a total disregard for your purchase.

Never received my package, customer service stopped replying and Ontrac is just awful, avoid if possible.

I ordered a big order and so the packages were split into two- one package shipped by USPS and one by OnTrac. My OnTrac package came two days ago, and my USPS one is projected to get here 5 days later than that one. Quick service!

OnTrac struggles with deliveries scheduled for my address. All packages are delivered a minimum of 20 feet from my front door or at the gate leading to my backyard, (exceeding100 feet from my front door). I have reached out to OnTrac over and over again without success. I recently communicating via text with *******136 without success. They have not responded to my 3 messages. I have provided "Ring" footage of the delivery person struggling to find the front door and received no response from OnTrac.
Based on my experience with onTrac I stopped doing business with Elemis, Saks Fifth Avenue & now Target if it involves using onTrac to delivery. Target had to delivery twice because first package was not received. My 2nd package I had my neighbor retrieve before someone took it.

I am going to follow up & write each company with this same information and ask that they reconsider using OnTrac as a delivery company.

I'm in a wheelchair and I have a sign on my gate that specifically states "please deliver packages to front door" and they still threw it over fence on grass which I'm unable to get to.

Have cameras and ring. Item was marked delivered but was not. Driver sat in van 5 min then drove off

Ontrac claims they delivered my packages but the photo isn't of my apartment door or the mailboxes. I have no idea where my packages were left or who has them and the company I purchased the items from will not give me a refund or do a reshipment. Ontrac also won't do anything.

My package sat outside in the snow for 2 weeks while I was on vacation because OnTrac delivered my package late. When I reached out for help regarding my order nobody responded. They let my package sit in their facility for a week without shipping it from the warehouse.

THEY TOOK A PICTURE OF MY AMAZON PACKAGE AND CLAIMED IT AS THEIRS. I ORDERED FROM TEMU. WHO TAKES A PICTURE OF ANOTHER DELIVERY COMPANY'S PACKAGE? IDIOTS. MOTHER$#*!ING MORONS

It is so sad to see how they handle their business. I don't know what they do with the packages they are supposed to deliver, but they don't deliver them. The saddest thing is that they write up in detail where they deliver packages, leaving the clients like me in disbelief. I was lucky enough to be refunded from the merchant, but using this carrier not only frustrates clients, but also costs merchants money as they need to refund us. Truly hard to believe they are still in business. I understand they are less costly than legit services like UPS, FedEx, USPS, but when it all sums us, refunds and frustrations, they actually cost more.

Subject: Disastrous Experience with OnTrac Delivery

I am compelled to share my absolutely horrendous experience with OnTrac Delivery. Recently, they claimed to have delivered a package, but it was nowhere to be found. The level of incompetence displayed by this company is truly astonishing.

To add insult to injury, attempting to contact them has proven to be an exercise in futility. Their phone lines are perpetually busy, leaving customers without any chance of reaching a live person to address their concerns. It's as if they've designed their customer service to be intentionally unresponsive.

This blatant dishonesty and lack of accountability from OnTrac have left me thoroughly frustrated and disillusioned. I strongly advise anyone considering their services to think twice and explore alternative delivery options. This has been an utterly disappointing and infuriating ordeal.