OnTracReviews 1,481

We had a little snow yesterday (we live in New England so they should be used to it) but I got a message last night saying incomplete address lol. I have cameras so these people never attempted to deliver my package and I live in a simple one story house on an easy to find street. These people have always been a joke and shouldn't blame their incompetence on the customer. What it should have said is "it snowed out and we can't function cause of it" don't blame your customers for your own problems. Everytime I see a package from Lasership/Ontrac I cringe.

After reading so many negative reviews. I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. All of my fears were wrong, the package was delivered. Early goodwill still live earlier than promised. The driver carefully placed it did not throw it. It came in perfect, I give this company excellent ratings.

This company seems incredibly shady. I have parcel pending for the very reason of package pirates in my apartment building. USPS delivered half of my package in the locker totally fine, but this other half managed by OnTrac was "delivered" but I never received it. I inquired with their support team and they refused to provide proof of delivery, told me they could not determine anything about my package, and told me to contact the seller going forward. CLOSE THIS PLACE DOWN.

Packages are always late and delayed. I have used them multiple times, always SUCK. Makes me not want to even buy products that use this shipping provider.

I went into Best Buy to buy a new monitor but they didn't have the specific one in store so they just ordered it online and through the most of our conversation I never gave them my apartment number which is something I realized once I checked and saw wrong address on the tracking status, I then go and give them my correct address with my apartment number and they confirm it was changed and my package will be there 1-2 business days. Then in the morning everything look good, my package went back out to delivery and I was keeping my eye out incase I saw the delivery truck but all I see is this white van park right outside looking at his phone, he open up the side door on the van with a lot of packages, he then proceeded to close it and stare at his phone longer then just left, I thought it was weird and kinda felt like maybe that was for me? And after doing research the van he was in was the exact van OnTrac drivers are typically seen in… I since then tried to just have it transferred to a Best Buy store for pickup but they could only change the carrier which I requested UPS to take over the delivery. Currently waiting a email for when they pick it up but man OnTracs Customer support is nonexistent, if I didn't order it through Best Buy I'm sure I would've never had any answers.

Very bad experience with the courier. They didn't really deliver my package and ended up as lost. Saw the tracker, they dropped my package somewhere which is not even near my shipping address. Checked the proof of delivery, they made up a name who received it. Please close your business you are the worst!

Why do any companies work with this horribly sad excuse for a parcel service? Ordered from Temu Xmas gifts. Temu had to split order in 2 shipments due to regulatory stuff well the first half thst came by ups has been received for a week now and the half shipped with On trac is in the wind and like everyone else says they same canned responses from their cs reps and they take zero responsibility nor can they even venture to give you any kind of updates that are real. They need to be out of business.

THIS COMPANY IS TERRIBLE! I ordered something on shein and I have no idea why the didn't give me ups or something but instead they gave me this company. They are extremely slow my package was expected and out for delivery on December 28th 2023 and here we are January 2nd 2024 and I have no updates on my package and I have no idea where it is.

After order several packages from several companies during Christmas that deal with OnTrac, non of my packages got delivered after saying they had been. After several complaints to them they just ignored me. My security cameras showed that they either never showed at said time or they even showed up, forged my signature and took a pic of it at my door then left with my packages. I'd love this company to go under review and be shut down. They're the worst

They 'attempted' to deliver to my business at said it was closed and to provide the hours I did they 'attempt' to deliver Again I had the bartender wait for them they never came lied said it was closed! The 3 time they tried to deliver when I said the business was closed fourth time they supposedly delivered my package and no one seen anything and I never got that package. Do the world a favor on trac $#*!ing die you lazy scumbags. I'm telling every company that uses them I'm not buying from them if they use ontrac

The latest screw up by Ontrac. My apartment number is 1301, they delivered to 1113. I told them they delivered to the wrong apartment and that when I went to get the package it was not there. They responded with it was delivered correctly after they "investigated". I sent them a picture (included with this post) and all they did is a canned apology. I explained this to the vendor I buy various products from and they removed Ontrac/lasership as a delivery option from my account.

Honestly, I'm now confused...
Ontrac couldn't provide me with tracking information for around 1 week now and the company I ordered my package from (temu) never emailed me or informed that my package was delayed, missing, or just that ontrac didn't inform them yet about my order tracking. I made sure that the tracking number was valid (copy and pasted) and for some reason it still won't show me my tracking order. I'm pretty sure I'm never going to get my order as I placed this order pretty long ago. I'll make another review if I even get my order.

I did not receive my package words over $300 of merchandice from temu. Because on trac sucks, they are either thieves or idiots they take a picture. Of the package being delivered, but it does not even come close to representing the doormat that is in front of my apartment, who are they fooling

I waited eight days for this slow delivery service the item was supposed to be here yesterday mind you it is way past the point it states. There is some automated message and no way to get a hold of customer service. I am starting to think this is some scam delivery service.

2 out of 2 packages using this service in the past 15 days have been lost and delayed.
Totally ruined daughters Christmas

Terrible service, my package is 20 days late and now it tells me that they can't find the package, they don't answer emails from customer service
The first package to receive through Ontrac was also delayed due to lack of delivery address when everything was correct on the seller's website. I spent days trying to communicate with an advisor via text message, who did not answer me, until luckily I arrived with a good, friendly advisor who took the time to help me and thanks to him my package arrived.
Just because you have to give a star to continue because it doesn't even deserve it

My mom ordered a package from temu to be delivered to my grandma's house due to it having me and my nosy sister's presents in it and just a little note I order from temu pretty much weekly but I get my packages every time but they are shipped to my house... My mom's order said it was delivered but we looked all around the house, yard, and mailbox area and there was no package to be found... I had ordered a package and accidentally put my grandma's address on it then I have still yet to receive this package when I have 3 days til Christmas even though it said it was delivered... Customer service did no help at all for my mom's gift and thankful temu let my mom reship her's so if my package is not here by tomorrow I will have to do the same and give out late Christmas gifts... This has never been a problem when ordering stuff til OnTrac started "delivering" our packages

How can this company be so bad and still be in business! They were given my package from DHL for FAST AND ON TIME DELIVERY BECAUSE THEY HAD DELAYS and now they are taking forever and don't ever respond you can't even talk to anyone. After reading all there terrible reviews I knew it was going to be a $#*! show! OnTrac is the worst delivery service I have ever seen

First note said the package was delivered. There was no package found. I contacted them, they told me that package on the way, we will investigate when it's gonna be delivered. At the end, the package was not found we couldn't locate it.