OnTracReviews 1,481

So frustrating- First time Ordering NBA Gear. It's for my Son who is just starting basketball, First time i could afford a gift like this, Yet i have the worst feeling about the delivery company- Package was supposed to be 2nd day- It is now the 3rd day and the package has not been scanned since it arrived at their facility 3 hours away- Being 3 hours away, I would expect my package to be in town by now, but no update- Just status change to "Delayed" Nobody to contact with ONTRAC and i can't get a replacement order because i ordered the last shirts! So upsetting because Now i can't gift my son this awesome present... ONTRAC You suck. I have a sneaky suspicion that they just saw where the order was from and stole the package... Thanks ONTRAC for RUining Another Customer's Christmas.

This company is horrible - at the one thing they should be good at - Getting your package to you. I am expecting a package from them. It basically arrived 4 days ago just miles from my house. Each day it says it is going to be delivered - Each day in the evening I get a message - Shipment Delayed. Tomorrow will be 5 days of the same message. I could literally walk it quicker. Don't ever use this company to ship anything. These reviews don't lie.

Holidays. Ordered 2 items from FashionNova. Last week, Monday and Wednesday, Ontrac claims my items were delivered. They were not. My apt mgr never saw them. Reordered both items 2nd time. Yesterday again Ontrac's driver claimed pkg was delivered. Nope! Today... again. Same nope! Called Ontrac 3 times. Minimum 1 hour on hold. Then claims they will investigate. Get voice mail with a sorry... file claim with your sender! Tonight. Message says. We too busy to even answer. Hang up and try later! How do they stay in biz?

Placed an order with Sephora and paid for 2 day delivery. They said my packed would arrive on the 12/13 the 2to 3 day period. I didn't get any notification. I finally got a something saying it's on its way and will arrive on 12/16... another one saying it will arrive 12/18 today it is 12/18 and I now have a message sayings it's going to arrive 12/19. I called 2 times only to be placed on a 45 min hold! And the lady said your package is on its way. Horrible service I hope they will no longer be operating soon.

I live in Fresno, California. Placed an order online through Walmart with the product being delivered from Chino, California approximately 3 1/2 hours away. The order was placed 12-11-19 with delivery expected on 12-16-19. On the 16th I received an update that it would be here the 17th. On the 17th I received a second update that it would arrive on the 18th. This was to be an anniversary gift. It's not here and no one can tell me where it is, only that "it is on its way". I hold Walmart responsible for this fiasco. On Trac is the delivery service they use and not my choice. This is the first and last time that I will use Walmart's online services as long as they continue to use On Trac. In the meantime I will take my complaint to their corporate office and see if anyone cares.

I had the unpleasure of dealing with a rude delivery person yesterday who didn't give 2 Shi&s about the address or the correct part of town for that matter. The very rude delivery person who obviously can not read and was in too big of a hurry to notice she was at 2700 Crescent Cove NOT 2700 Monterey Bay. I have tried for a full day to get ahold of customer service with no luck, just a message stating they are experiencing a high call volume.

Come get your package you losers and take it to the correct address - AND SEND SOMEONE WHO CAN READ!.

Had 3 packages sitting in their Denver warehouse for days now with zero updates, then I showed up on Saturday and the other 2 are still apparently sitting in the warehouse... why not bring them all at the same time?

I've called the last 3 days and have been on hold for over an hour each time... this time I've asked them to hold the packages at the warehouse so i can pick them up... however, I have little to zero faith I'll be allowed to do this either. Really just plain horrible...

The worst! They never send you delivery updates on your packages. Your packages arrive a week later. When you call to track your package, except to wait on the phone for at least 45 minutes. I was told my package couldn't be found! To contact the shipping company to make other arrangements! I did, had to reorder my items. Some were not available anymore and had to order something else. Few days later my package was delivered! Now I'm waiting for my replacement package to return it! What an inconvenience!

I order a lot of supplements. I was using a co. That uses OnTrac. I placed an order in Oct. That I've never received. The driver lied, said I signed. Not possible because I have delivered to my building mgr. I requested an investigation, never heard from them. The co. I ordered from is just as bad. I switched supplement companies, rec'd 1order, placed another 1 on 12/8. Discovered they use OnTrac too! Delivery attempt made 12/9, after managers hours.
My tracking info says "in transit". Impossible to reach OnTrac. "Having difficulties due to Black Friday and weather", I called them for the 4th time today (12/16)- 100 min wait. The company I
Ordered from not concerned. Will try another co., will check to make sure vthey don't use OnTrac.

Two companies that I order from regularly use OnTrac. I've had so many problems with them, including leaving a package containing food items out in the hot sun on my asphalt driveway when two more steps would have had it in the shade on my front porch, to deliveries made after 9 pm without ringing my doorbell so the packages sat outside all night. This time, a delivery was supposed to be made on Dec 10. It has been delayed every single day for 6 days, sitting where, in a warehouse or in a truck? I can't find out because I cannot get through on the phone. What's worse is that another order made several days later from a different vendor was delivered by OnTrac in 2 days - why couldn't they deliver my other package at the same time? I've told the companies I order from that I will stop ordering from them if they continue using OnTrac. They're horrible.