OnTracReviews 1,481

I had one order from Bath and Body which was received in Denver on 12-3-19. It was supposedly was delivered to my house 12-20-19 which was 17 days after reaching Denver. Tracking would say "shipment delayed; delivery date updated". I cannot find the package and my neighbors did not get it.
Also I had the same experience with 5 Walmart packages which got to Denver 12-4-19. I got all but one. Ontrac tells me to contact the sender and the sender tells me to contact Ontrac about the last package.

I'd give 0 stars if I could. Ordered two packages from fashion nova (which I will NEVER do again because of this HORRIBLE shipping company) first one was marked as "delivered" when it WASN'T. I recurved my package a week after it was delivered miraculously AFTER I was able to get ahold of customer service. The package had a hand sized hole in it! They went through my package and I swear they tried to steal it. Second package was supposed to be delivered SIXTEEN DAYS AGO. They updated the shipping date to the 16th. Here's the kicker. They updated it ON THE 19TH! (I'VE BEEN TAKING SCREENSHOTS!) Driver drove by my house today! I live in a culdesac. There was NO other reason for him to be in my neighborhood. He was on his phone and left! I've s my them EIGHT messages. Won't answer messages or calls! Check the shipping company before your you order, if it's ontrac, CHOOSE A DIFFERENT COMPANY TO PURCHASE FROM.

This is the biggest joke of a company. My package has been at a facility 45 minutes away from me for weeks. Every day is another postponement with no explanation as to why. I can't reach anyone on the customer service number. No one returns messages or emails. It's now 2 weeks later than their latest delivery date.

Impossible to get someone on the phone. No matter what time of day you call, no one ever answers. No response to the online form submission. Commitment date is total BS. Going on my 5th day of package delayed. Even after signing up to receive notifications, I don't receive anything and have to check online. Information is only updated around 3; 30 pm.if purchasing online, I suggest you check if the store uses ontrac services. If it does, do not order

The last two weeks we have not received our food delivery. We never have a problem when it comes via Fed Ex. I'm a huge internet shopper, I get deliveries almost daily. Another delivery I've been waiting for, which is a Christmas gift, has the estimated delivery date changed every day to the next day. Anytime something shows as being shipped via OnTrac it is hit or miss whether we'll actually receive it. Luckily the companies refund my money, but I wish companies that ship out would quit using OnTrac. The company is very unreliable.

I was supposed to get my package the next day from Best buy. Date of delivery December 17. It is December 20 it just says delayed.

I have called Ontrac twice now first time I waited 55 minutes for someone to answer the next time 1 hour 30 minutes. The first time I was told Best Buy would have to use the internal depart to have the item returned to the store, I contacted Best buy both by phone and in person I was told that because Ontrac has the package I'm in limbo. I personally should have not been lazy and just driven the 10 minutes to the best buy store originally, now I'm in limbo I can purchase another item in store and wait for when ever Ontrac delivers my item or just wait. If volume is this high they may need to off source to other companies that are able to get the packages out to me and everyone.

I wish that Best buy had chosen to just send it via USPS, ups both are on time with accurate tracking. I feel lost because of the limbo status I've been placed in with no idea when it's coming.

I ordered from Chewys on 12/10, with 2 day delivery service. The items were split into three boxes. Two boxes were delivered by FedEx and came in two days. The third box is suppose to be delivered by Ontrac and every day these idiots update the status and say my package is delayed one more day, it's going on a 10 day delay now! I've emailed Ontrac, no reply. I've tried calling and can't get through. This place should be shut down, my items could have gotten to me faster by foot!