OnTracReviews 1,481

I put time sensitive legal documents into the On Trac drop box for next day delivery. Not only were the documents not delivered, apparently On Trac doesn't even service that drop box. There was no indication on the drop box that it was out of service. I'd used it successfully in the past. When I called the staff was less than empathetic. They said they'd look into it and get back to me, probably not today.

They used to be good. I'll never use them again.

I still have no idea if I'll ever see those original documents again, and if so when.

A few days ago I ordered some vitamins I urgently need. The vitamins are coming from California (I live in California) yet they've been taking days to ship with expedited shipping. What? A package from within the same state should take 1-2 days at max without expedited shipping. Terrible generic shipping company this is. I'm sitting here suffering from my deficiency while my supplements are being delivered by a snail. I give this company credit for being extremely cheap (I only paid $1 for shipping) but in a world where One Day Shipping is becoming the norm, taking half a week to deliver a small package from a few hours away WITH expedited shipping just doesn't fly. Economy shipping in China goes faster than this. I highly recommend that any company who uses this service, switch right away. You will most certainly lose business this way. If I didn't really need these specific vitamins, I'd be taking my business elsewhere. I've been waiting 10 hours since it's said my package is "Out for delivery" in my city and it's still not here. At this point, I'm just hoping my package comes in one piece.

Estaba esperando un paquete de VS para los ultimos de Diciembre, pero lo trajeron el 20 a las 10:30 PM, no tocaron a la puerta, nomas lo dejaron y ya... Me entere por casualidad, porque revise mis emails, les llame y me dijeron que hablarían con el chofer y me regresarian la llamada... Pues todavía estoy esperando esa llamada! En realidad yo no se si en verdad dejaron el paquete, no hay pruebas.! EVITEN ESTE NEGOCIO, HAMOS SABER A LAS COMPAÑIAS DONDE COMPRAMOS QUE NO USEN ONTRAC para entregar nuestros paquetes!

Ontrack just delivered a package of vitamins to me. These were in glass bottles and only protected by a Little inflated plastic bag. I have a Small chain link gate in my front yard and instead of opening the gate and put it on my porch they just tossed it over the gate onto the cement! I'm furious! Lucky for them it did not break. Then I tried to call the company on the phone number that was provided on the package and you can't get through to a person. More furious!

These people do not care for your package at all. All they do is steal your money and yes I mean steal, I paid for 3 day shipping and the website said it was out for delivery at 5pm but nothing came in. I then got an update at 11pm saying it was delivered at 2:30pm. SO WHERE THE HELL is my package it's now the 2nd of January and all they can say is "let me go check we will contact you back". News flash I've been the only one contacting they won't even send an email or call you back. Take your business elsewhere because obviously these guys don't care.

Ontrac is the worst! They clearly bid low with vendors to use them but don't have the personnel to fulfill the shipping needs. I had 4 packages shipped through ontrac that I ordered Black Friday and for 3 weeks I'd get updates on all 4 packages that there's a delay will deliver next business day. The vendors either reshipped via next day fedex or ups or I got refunds for items no longer on stock. My packages finally showed up but were too late because they were gifts and I had to come up with something else. I hope vendors stop using them. Their customer service sucks. I was on hold for over an hour and got a bs response that they can't help if a vendor guarantees a delivery date they can't meet. They don't respond to their online form either. I now won't risk free shipping because of them. If I could give 0 stars I would.

I placed an order with Home Depot. The package arrived at the local facility in my town at 8:53 a.m. the Saturday before Christmas (Wednesday), with delivery announced on the Ontrac website for Monday by the end of the day. By the end of the day, the Ontrac website indicated that an event had occurred which delayed delivery, updating to Tuesday, by the end of the day. By Tuesday evening it gave the same update message, now delaying delivery to Friday, 2 days after Christmas. I called on Thursday and wanted to go down to their facility to pick it up and called Home Deport to have them authorize that. I went to the facility, but nobody was there (no one in the building or parking lot at all). For all I know, nobody was there the day before Christmas either. I am writing this on Friday, so I don't know if the package will arrive today or if they gave everyone the whole week off. But this is unacceptable, especially at Christmas. If they underestimated their staffing needs, they certainly shouldn't have also closed down the day after Christmas. I now will not place any online orders without assurance that the vendor will NOT ship via Ontrac.

I placed an order at Walmart and it did not show up on time so I tracked it and sure enough it was shipped by OnTrac. Message said delayed. I waited a few days and still no delivery. I emailed OnTrac customer service and never received a response. I finally complained to Walmart and they refunded my money and told me to re-order. I received the order in 2 days, delivered by FedEx. Three weeks later the original order showed up. I had the same problem with an Office Depot order. Part of the order was delivered a week later than expected and the rest of the order took them 2 weeks to deliver. I have another order coming that was shipped by them also and it has been "Delayed" for a week at their warehouse. This package contained a Christmas gift that should have been here on time. Our company ordered some monitors from one of our vendors and the shipment was "lost" by OnTrac. A lot of people we know have had the same poor service from them. This company is the worst delivery service I have ever seen. They don't even rate a one star.

My package was suppose to be delivered on the 16th. Then delayed. Out for delivery the 19th. All of a sudden today it say delivered. Um nope nothing. I had ordered gifts for my kids through Hot Topic they split my package into 3 packages a used UPS for 2 of them received those no problem but Ontrac is absolutely the worst ever. Luckily Hot Topic is great and refunded me the items that Ontrac either stole or randomly lost. But I seriously can not wrap my head around the fact that this business is still in business.