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OnTrac Reviews Summary
OnTrac has a rating of 1.1 stars from 1,481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnTrac most frequently mention customer service, front door and next day. OnTrac ranks 400th among Shipping sites.
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This is the worst company in the entire world! The ceo is a total failure. You should never claim to have any job title at this pathetic co. The delivery people are extreme LIAR'S! They do not delivery ANYTHING! The custodian's shouldn't claim working for this co. It's beneath their standard's... wow!
Ontrac Threw package over the closed gate fence when there is open gate when he/she can safely drop the package.
I have never had a successful experience with them. My package is either lost for days and no one can do anything, or it says delivered at your door, and the package is no where in sight. I live at an apartment complex that uses the lockers, yet the still manage to screw up deliveries. The absolute worst delivery service.
This is the worst delivery service to me. Especially when you have to oh for delivery. Was not here on promised date. Website updated hours after the supposed deliver delivery
I ordered a chromebook from best buy I was supposed to get it on 4/17 /20 they claimed it was delivered but it wasn't so they did an investigation then it was supposed to be delivered today on 4/22/20 again they said it was delivered but it wasn't so I still haven't received my package
I ordered a new cable modem from Bust Buy, next day delivery. The next day I get a message saying my package was delivered at 11:46 AM, but no package. So, I queued my camera footage from that time of day and saw their truck drive by my house and through the subdivision. Never stopped. Checked with all neighbors and nothing. What the #$*&! Do not use this company. I suspect that their drivers get paid by how many deliveries they make, whether they make or just say they did. This is just plain criminal. Luckily Best Buy refunded my charges. Next I'm going to write Best Buy about this. Hopefully they'll stop using them if they get enough complaints.
Just got my frozen food delivered from TIller & Hatch. Opened the package, one of the bags bottom exploded - most likely from the delivery driver throwing the box. I know they threw it, because I heard a box slam onto my bench, right outside our apartment's entrance door. Before I could confront the driver about it, they were already speeding away.
This is unacceptable.
The delivery driver stole my package... can you believe that? Never in my life have I sent something and have the DRIVER steal it!
Was on the truck at 8pm for delivery as per On Trac Dillard.
Next day we called and the driver logged in that they delivered it at 6 pm the previous night, when at 8pm is was on the truck
They manually entered the delivery, (not scanned) the following morning without delivering it... thieves is all you are... NEVER EVER use ON trac. You won't get your package... and they don't give a $#*! either, I'll bet that driver is still working for them, in which case if your on they're route, don't expect anything to get there... $#*!s
I had two packages on consecutive days delivered to who knows where, not my front door and the tracking is very late at night. I'm disgusted that claims have to go through the shipper. This is not their fault. I wish they did not use this company. I am home all day and have a Ring. No deliveries.
These guys rally suck. I was promised two day delivery. Now it's day 9 and a new excuse every day, driver can't find me it's raining etc etc.
They suck. I ordered ATV tires and they both were stuck at the Denver facility. They delivered the front tires but both front and back were there! Talk about inefficient! How does this POS business stay in business?! Rocky mountain atv needs to use a reliable shipping company. Ontrac isn't it!
According to Ontrack, they delivered my package at front door at 8:55 PM I never receive it I contact them they told me to contact the sender. Doesn't even show me the proof of delivery at all very poor service
Every single time I order and they ship to me, they always give a fake date, and delay it for around 10 days and are constantly pushing delivery dates back
Home Depot insists on using these clowns. 100% of all packages sent by OnTrac never arrive and can never be found. It is insane how bad they are. Our payroll service also used these clowns and lost our first two payrolls before we insisted that they use UPS. It is hard to imagine how their service could be worse.
We live in the country. This morning when I walked outside with my dogs I saw a box on the ground about. 8 ft from our 6 ft fence. The box was Damp, had been there all night! We have a front gate opening onto cement sidewalk a short distance to a 3 step porch at the front door. There was white frost on the rooftops. I tried calling their phone number and there was no option to TALK to anyone. Clearly, they don't care about who they hire or the customers they serve. Shame on them.
Never ever again! I bought two jackets at fashionnova and these $#*!ers said that it was delivered when clearly it was not! I have Been at home all day because of the COVID-19 social distancing and absolutely no package was delivered! I hope whoever took it die and they're entire family too! This company should be ashamed of themselves! Stealing peoples packages! I hope their hands fall off
I was working with this company in the Chandler Call Center and I have never seen a program operated so backwards. Most of the Drivers are not even employees of the company and the business seriously has no control over them. The operation is so bizarre how they are set up and if your package was lost or arrived damaged, I can tell you why. Basically, regardless whether OnTrac cares, they really have no control over the service. The Call Center Operators are way over their heads in work and for what they pay them is a joke. What this company needs is major overhaul on how they do business. Why good businesses would use this outfit is because they do not do their homework, they see a cheap price and they get a crappie service. It basically ruins that business's reputation by providing bad delivery service of their products, by using OnTrac. I wanted to tell people their and even the instructors, who were amazing, but their hard work could only go so far, with a F. Up set up the employee can do.
Rings front gate. Then throws package over gate on the side that opens and then they leave. Then when I load up my oxygen bottle and drive out there the gate sensor on the inside senses my vehicle to open the gate and it smashes the package.
I would give less than one star service! Contacted them because they said my package was delivered! No! It was NOT delivered to my address! Told me they would have to take 2 days to look into it! They lie! It's only taken USPS 30 minutes to locate my missing packages! Will NEVER make this mistake again!
Route drivers simply abandon packages... never rings tenants to tell them boxes are in unsecured lobby. This company is as ghetto as it gets!
From the business
OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members