OnTracReviews 1,481

I purchased pantry items from Target.com and OnTrac was selected (by Target) as the delivery service. I had purchased cans of soup and dry food items. OnTrac delivered my items. The box had been ripped open and badly damaged. Two cans of soup had been opened and their contents poured over my other items. The box was dripping with soup. The driver left the disgusting box on my porch. He did not ring my doorbell, but fled. My security camera captured the delivery. I also opened the door in a matter of a couple of minutes of the delivery. This had to have been maliciously done. Why would anyone deliver a box in this condition?! The driver was wearing long shorts, a t-shirt, and slides. He looked completely unprofessional. I had to throw away the entire box and hose off my porch. I immediately called Target.com and sent pictures of the disgusting wasteful mess. I was issued a refund. I also called OnTrac. I was supposed to receive a call from a manager within 48 hours. Well, here it is four days later and no call. Going forward, I will refuse to order from any merchant who uses OnTrac as a delivery service. I have had other issues with OnTrac in the past, but this is the worst! They need to go out of business!

This business is the laziest most unreliable ‘service' over and over again, not just once or twice, ALWAYS! They drop the pkg off wherever they feel like it. They don't even bring it to my front door EVER! Drop in my driveway where it sits in the soaking rain! If there was a way to refuse them from delivering to me I would do it in a heartbeat. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you!

I ordered a product through Amazon with 2 day shipping, they marked my package as delivered and it was not 10/6/20. I called 3 times in one day and was hung up on twice, I finally got through to the escalation department and was informed by kelly on 10/7/20 that my package was being recovered that day and would be delivered that day and she would call back the next morning to follow up. I did not receive the package and I did not receive a call back from Kelly. I called again and was told she would be given the message and call me back that was on 10/8/20. She never called back that day either and now today 10/9/20 I have called back 2 times and was told she would contact me asap and still have not received a call. Their customer service agents have been rude and extremely unprofessional with each encounter, I have waisted hour of my personal time and still have no resolution in sight.

This is the second time ontrac has delivered my packages to another house. It's like there workers are in a rush. It says it was delivered no knock on the door or anything like come on! Ontrac needs to be shut down because they have more negative then positive! And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on!

I ordered a pretty pricey item from a reputable vendor who guaranteed delivery within two days. I received a tracking number that was linked to the carrier that was to be delivering my package, ontrac. Two days later, the day the package was to arrive, I tracked my item. It was not even close to my home town according to the information. About 7pm that evening I received an email (this was a Friday, they do not deliver on the weekends apparently.) stating that my item was delayed and I could expect delivery Monday by 5pm. Monday 5pm came, no package, yet another email that it was delayed, even though the tracking showed that it was on truck for delivery in my town. Tuesday came, I called the 800 number and they assured me it would arrive by 5pm. 5pm, no package, instead I received yet another email stating it was delayed. I called back on Wednesday morning, same run around. 5pm, no package, but, this time I received an email stating my item had been delivered and signed for. It had not, I had been waiting all day, yet again. Long story short, it is the weekend, a Sunday to be precise as I write this, 10 days late, the driver apparently in this golden age of GPS, could not find my address, rather than contacting me, my package was shipped over 150 miles back to Sacramento where it still sits. I have been told, yet again, it MAY arrive by 5pm on Monday, 11 days late, but seemings how they have marked my package as delivered, I cannot track it any longer. Worst service ever, I will always check when I order something to insure that it is not to be handled by ontrac. Stick with the good names like UPS and FEDEX. I have a package worth over $700 floating in the abyss somewhere that I am unsure will ever arrive. Customer service is crap, they say they will contact the driver and return your call with information, they don't! I am honestly annoyed that I even have to rate them with 1 star, they deserve negative 5!

I would give negative stars if I could. I bought a MacBook Pro for my daughter from BestBuy, I did not know they hired other third party delivery companies. I was expecting a package from fedex. My package never arrived, opened an investigation with Ontrac, they said they would send the delivery person out again to tell me where they left it, Lies! No one came back to my house, the delivery person reported back that no one was home and that they left a notice on my door, Lies! No one came that day and no notice was left on my door! They Closed their investigation, then Bestbuy told me to file a police report, which I did, because Bestbuy didnt want to refund what they say was "delivered"... I filed a complaint on Bestbuy thru BBB, they denied it. I spent a little over $1000 for my daughters laptop and now its just going to be considered my loss? Unbelievable. Never again!

For 7 days the item tracking info said delayed then the last 3 days there has been no update at all. Called them and spoke with what sounded like the same guys 3 times who said my package was lost. Had to fight for that info because they wont call back or email. This company needs to be shut down. If anyone knows the steps or who to contact to get this company investigated then let me know. Im pissed.

Got 1 box in tact and on time. Perfect. Where's box #2? Apparently the driver who had that box delivered it to the wrong address. 3 days ago. REALLY? Just got off the phone with a Zackary Johnson from the Buckeye location who informed me, they still don't have the pack age and to file a complaint with Wal Mart. DONE! Wal Mart is reshipping the item and should be here tomorrow. We shall see. In any case I know NEVER to use ON TRAC!

09-18-2020 I have received 3 packages delivered by OnTrac within the last 10 days. The stupid driver leaves my packages outside at the USPS mailbox area where more than 20 tenants and others have access to packages. The latest one is medical supplies which my neighbor thoughtfully delivered to my door. FedEx & UPS deliver to the door. There is no question of driver safety as the apt. Bldg. Is enclosed within locked gates. I am disabled and unable to walk to the mailbox area so my packages arrive without my knowledge. LAZY STUPID DRIVERS.

Some reason a great company used ontrac... why, maybe cheaper? Originally said I would receive it sept 17th than they updated to sept 15th. On sept 17th it finally showed tracking and said it was out for delivery sept 12th, Talking with Managers to track it they do not care. Called me to say it was going to be delivered today the 17th, but now it will be maybe tomorrow, I HAVE NO FAITH IN THIS COMPANY, They ruin the companys names they work for,

OnTrac has been reporting packages from Walmart are delivered when they are not. I have security cameras which show every bit of my driveway, doorstep, yard, and back fence, as well as much of the two streets that any vehicle making a delivery would drive on to get to my home. No delivery vehicle, no delivery driver, no packages. Walmart cancels and reships, but it doesn't help, I still don't get the order. A friend in town is having the same problem, packages reported as delivered, but they aren't. Why are companies like Walmart and Amazon using this service when OnTrack clearly lies and doesn't care?

When I pulled up Ontrac reviews, I could not believe the poor ratings. Having a package delivered that was not mines and to have it resting on my poarch for three weeks, and after speaking to four different customer service people I got no results it was infuriating. So I continue to receive no help in getting this package to the right person. Finally my last resort was to call one more time speaking with a customer service rep Edwin Ortiz who patiently took the time to follow up to find the error that had to be corrected. I want to thank him so much for helping me to get that package to the righfful owers. He surely deserves some credit in all of this and thank you Perry for making it happen today.

According to OnTrac, my package was delivered to my porch on 8/31/20 at 7pm. It was not. There was no package and no video of any delivery on my Ring system. I followed up with OnTrack and they said they'd have to "open an investigation" and would follow up with me within 48 hours. That was 5 days ago and not a peep from them. I'm typing this as I sit on hold with them AGAIN to try and get an answer. How does a company say they left a package on your doorstep, complete with a time it was left, when they didn't? They should be able to reach out to the driver and find out what happened, no?

I ordered four tires from the Tire Rack on Aug 25. This should have been simple a simple transaction, ship from Reno NV to Rosamond CA. After the tires failed to arrive, I called On Trac customer service. The On Trac representative said On Trac had never received the shipment from Tire Rack (this was incorrect). I later found out On Trac had mis-sorted the four tires and sent one to Boise. The other three arrived in Rosamond CA a day later than expected. The fourth tire is still in Boise ID.
This is not the my first bad experience with On Trac.
In the future, I will request shipping with a carrier other than On Trac.
Regards,
Vito Adragna

OnTrack Tracking Number(s):
C*******3925
C*******3933
C*******3941
C*******3959