OnTracReviews 1,481

Waited 2 weeks for my computer for the customer service rep. To tell me they lost my package and I would have to call Best Buy to get a refund or redue my order!( On hold FOREVER then had to speak with corporate)!
So after I had to re-order my computer it was finally delivered 5 days later and left outside of my home by the bushes! I mean it was visible ANYONE could have just picked it up and went on with their day! No knock No signatures nothing! This is by far the worst delivery company I've ever had to deal with! If I could give NO stars I would! I hope you have a better experience!

I despise this shipping company. They leave packages at the front door which has a sign on it stating to please not leave packages at the front door but at the back door. I guess all the drivers for this company can't read AND they don't know how to ring door bells either. My latest package was delivered which I didn't know until I was reading my emails the next day and saw the email stating my package was delivered, email was sent at 2:23am on the 15th and package was delivered on the 14th. Needless to say someone helped them selves to my package. You don't have to live in a bad neighborhood to have your packages stolen, the thieves drive around snatch the package and drive off. Other deliveries I've been fortunate enough to be home and get notified but they still don't ring the bell. The least they can do is put the package over the wall into my yard where it's not seen. Despise really isn't a strong enough word...

If possible, my rating would be zero stars. I have had 5 orders from 5 different companies that shipped with OnTrac, and not once have I received my order. When you call them to track it, they submit a request to the Resolution Department, and then you never hear from them again.

Now when I do any online ordering, I call the company and request another shipper. If they won't use someone else, I will buy my products from another company that will. I cannot believe that OnTrac is actually still in business after reading similar reviews.

HORRIBLE delivery service. If I could give it 0 stars I would. There's been like 3-4 times I order from different companies or stores that use OnTrac for their shipping/delivery method and it's always been horrible. They NEVER deliver on time, they don't even deliver by the "late date", they don't give updates and if they do they are never accurate, they aren't even competent enough to ship from less than 20 miles literally from Compton to Los Angeles and they aren't even capable of doing that. They assure you they will deliver the next day or within a short amount of time and these 4 times I've ordered it's ALWAYS been horrible, they one time lied that they did leave the package because the delivery person confirmed it, but coincidentally the next day someone comes and just throws it over my gate and takes off very quickly... I was so upset, and I recently ordered from Best Buy and unfortunately on trac was the one delivering it and YET AGAIN horrible service, no updates, extra late date times, not to mention the packages have always been damaged... it really makes me not wanna order from any company shipping with on trac, DO NOT RECOMMEND!

ORIGINAL POST:: I live in a suburb of Redding, Ca and a package has been sitting at the Redding Ontrac facility for a 5 days now. Every day there is a message out for delivery and by end of day the message changes to the next day. Horrible service, no way to contact local warehouse to go get it myself, Do not use Ontrac, you will most likely be disappointed. For anything critical, it could be very debilitating to trust to Ontrac. We are in our 80's and dare not travel to population centers due to Covid 19 so a delivery service is critical. Ontrac is a critical FAIL. I wish there was a ZERO for overall rating.

NEW POST:: Amazing, a supervisor from 100 miles away, Jessie Herron, came to the dysfunctional Redding office and delivered my package on a SUNDAY, truly over the top service. We live in a rural area and city folk think of the movie Deliverance when they drive out here, so even more accolades to Jessie. He may be a be able to cast out Demons also, very personable man. Give him a raise I say.

After reading so many of the same kinds of problems, I almost feel like I am wasting my time pointing out how unprofessional this company's delivery driver is. THREE times in a row this person has stated they delivered to my front door. Three times I have had to walk down the stairs to where they tossed the box. No other delivery service does this.

Today the person literally THREW the box. I heard it bouncing and thought a truck must have drove by and lost part of its load. Instead, when I opened my front door and looked down the stairs there was my delivery. I have reported this each time and feel this time the driver just threw it as revenge. I obviously will never ship with this company and will be contacting the vendor who sent this shipment to suggest they do the same.

We have been ordering from Chewy.com for several years now. This is NOT a review of Chewy.com but of one of the companies they use for shipping. And the name of that horrible, terrible, useless, lying shipping company is Ontrac. The only thing on track about Ontrac is the name. We had an earlier incident where they completely 'lost' two forty pound cartons of cat litter. That mystery remains unsolved to this day, nearly a year later. However, as with that non-delivery, the lying done by the C/S reps continues unabated. This current package was due last Saturday. Called Saturday to verify and told it was out for delivery by 8:00 PM. Later, when it hadn't arrived by 6:00 PM, called back again to be told it was "delayed" until Monday. With Monday's first call in mid afternoon, we were told it was out on the truck for delivery for the first time, that it never had been out for delivery on Saturday. We were also told the drivers should make the delivery by 9:00 PM but often were out until midnight making deliveries. Really? Midnight? Delivering to private residences? At midnight? We suggest the board gets together and comes up with a "Book of Lies We Tell Our Customers!" Just so everyone is telling the same lies to their unfortunate customers, you know. It is bad enough they don't use the same lies but they look really stupid with the assortment of lies they manufacture for each question.

They say one thing and do another, lost my package, and then a week later said it was delivered, no one where I work saw anyone from ontrac the day they said they delivered it, I called and they said they would charge it to lost so I could call the vendor for a refund, but no, they left it as delivered and the vendor said no refund till they get the package back, ok, I don't have the package, I have things delivered to my work place to avoid these kind of things, but with ontrac I guess you take your chances, never again, I will not buy anything without the option shipping methods.